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March 2024 by Sara P.
Sofia in the print center was absolutely Amazing and a pleasure to work with! She helped make my printing goals reality in a short time frame! Highly reccomend her and her knowledge
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January 2024 by Nancy S.
Jake was extremely helpful today. There was a long line of people returning items to the UPS and Express counter. Jake treated each person with patience and respect. Many of us had mix ups with our orders and Jake helped each of us solve our problems. Other than that, the store prices seemed a bit high.
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October 2023 by Anna Diehr
Printing customer service said they were too busy to help me print and it would have to be next day. It was not busy. And they were two people working. One guy was sarcastic and said he had alot of orders to print. Then I asked what time next day the guy said 8:30pm the next day which felt like a lie. 8:30pm was too late and I wouldn't be in the area anymore.
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July 2023 by Erica T.
Had to do a quick ran to staples to get something for work, last minute the camera man ran out of memory lol. The gentleman at the cash register pointed me out to the direction needed, I didn't see any sales associates on the floor (that weren't busy with other costumers). Double confirmed that I got the right thing and was on my way out with the cashier that rang me out. Easy and simple.
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July 2023 by Deborah Ladd
Today I went to Staples to have them print out some journal pages for me. I can’t tell you how helpful Valerie was. She was very busy and greeted everyone waiting. She waited on multiple people at a time, to help everyone out. She was extremely friendly and knowledgeable. I had an issue with my phone and she paged Cory who came to my rescue.He worked with my phone and was able to download the files and send them to Staples for Valerie to print. What an awesome staff they have at this Staples. Very helpful and very friendly. Thanks Staples!
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May 2023 by Carly D.
A couple of weeks ago, I went in to this Staples location to pick up an online order that I had placed. When I went in, there was an issue and I was told my item hadn't arrived. Because I needed the item that day, I told the employee who was helping me, Victor, to cancel it. However, he was very patient, took his time, and asked for assistance from another employee to see why the item hadn't come. They eventually located my item (it had arrived), so I ended up getting it. Thank you Victor for your help and for your kindness, it made my experience pleasant
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May 2023 by Rubina B.
Kelly at the Print & Marketing Services saved my whole day and life. That might sound like an exaggeration but I mean it. She was immediately helpful and forgiving of a mistake that was entirely my fault and easily could've written me off, but handled it with such great poise and accommodation. Truly so thankful she was at the desk this morning and cannot express my gratitude!! THANK YOU KELLY!!!!
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April 2023 by Karen C.
I accidentally jammed a Inkjet cartridge in my HP 3-in-1 printer when I received it in mail. I am on auto ship for cartridges with HP when they see my ink is running low. Silly me should have checked the label on ink package and would have known the ink that needed replacing was my color cartridge. Not my black and white ink cartridge. As a result of my inserting the color cartridge in the black and white slot box it wouldn't jammed. When I realized i inserted wrong cartridge i attempted to remove it. The saga continued! After calling HP for any tips to remove the cartridge and not getting it removed after speaking to them, I decided to contact Staples for assistance and spoke to Victor who offered to give it a try to remove the cartridge. When I got to Staples Victor was assisting a customer and his Manager who happened to be at the technical service desk, Jurabu offered to help me.He was able to get the cartridge out! They were so kind and helpful and although I caused the problem, they didn't charge me a service fee. Of course I made a few purchases when all was said and done.Their store is my "Go To" store for technical issues. I initially purchased my printer there and it is out of warranty. It's a breath of fresh air to get the kind of service I received from Victor and Jurabu.I highly recommend them!!! True professionals who care about their customers. Thank you!
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March 2023 by Melissa B.
I understand it may be casual dress day Friday, but couldn't tell who was an employee or a customer. The guy at the check out with his baseball cap on backwards?! Priceless!
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February 2023 by Margalit F.
Went in for passport photos today. The good news the wait was short and the guy there was super polite ! The bad news is that the photos are dark and they're 16$ for two photos .Since they're a local store I hope they improve the photo quality and maybe try to be more competitive price wise .
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January 2023 by Teriann Petti
Saw that they were giving $10 coupons for recycling old tech & print cartridges. So I brought in my old printer, stocked up on pens & paper.
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January 2023 by Cary R.
Walked in to find a laser cartridge, signs everywhere saying "guaranteed in stock". They don't stock HP 981. Walked around the store looking for help. No employees on the floor. Cashiers saw me walking around, no one offered help. No wonder Staples is closing stores everywhere. Amazon wins again.
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November 2022 by Rebekah M.
Marc went above and beyond, I haven't experienced amazing customer service in ever. I am smart phone illiterate and he totally helped me out by getting some copies off of a pdf off of a phone, bless his heart. I deeply appreciated all of his help I will only get my copies made here from now. Marc you are truly a blessing you are God's gift to this earth.
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July 2022 by Cat P.
Kelly at the printing service is the best! Can't recommend her enough. She's so friendly so helpful she helped my mom decide on invitations for her birthday. She's helped me do things for my business Best employee
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May 2022 by Isaac S.
Daniela was beyond helpful. She greeted me with such a friendly welcome. She went with me and showed and explained to me everything about the printer cartridge I needed. Incredible customer service. I highly recommend anyone to come here for all your office needs. Thank you again Daniela