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August 2023 by nicole sanchez
Dr. K and his staff are the most caring and loving to my 3 fur babies! We are always welcomed with friendly service and a smile! They took such great care with my 13 year old pup! He needed major dental work and with him being a senior dog I was really nervous but they all made me feel at ease! Thank you for all you do for our precious fur babies! I would not trust anyone else!
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July 2023 by Kevin A Beard
You can have a personal relationship with the owner of the practice, Dr. Kiumarsi. Helpful staff and excellent advice.
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May 2023 by Michela Jackson
After many experiences with various vets, I was so frustrated feeling that all the vets care about is money and no true compassion for my animals. After doing lots of research online, I found Dr. Kiumarsi. That was over 6 years ago and I have not gone to another vet since. Dr. K truly cares about the animals and their owners. He takes the time to thoroughly explain everything to the pet parents and never makes you feel rushed during the appointments. I always ask a million questions and he is so patient and knowledgeable with his answers. He will never try to add on extra tests and does everything he can to save pet parents money as much as possible. Also, the staff, Stephanie and V are absolutely fantastic. So welcoming, warm, and knowledgeable. I am so grateful to have found this vet! It is such a professional, warm, and organized practice. If you live in the Westlake Village / Thousand Oaks area you 100000% should bring your pet here!
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May 2023 by Lisa La Rochelle- Glassman
Townsgate Pet Hospital is the absolute BEST!!! Anytime my dogs need to be seen, they make time to see them immediately. Dr. K is amazing and thorough. He explains everything and is kind to the animals as well as the owners. I can’t say enough about the front office. They are friendly and efficient. Just incredible people. I highly recommend Townsgate Pet Hospital. 5 star service and care!!
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April 2023 by Jennifer M
Oustanding vet! Dr. K is very professional and great when examining our dog. Him and his staff, especially Stephanie and V, are extremely welcoming and kind. They were able to accommodate us with an appointment so easily and quickly. He also gives great advice for how to care for your pets and is thorough.
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March 2023 by Jose Sanchez
Dr K , Stephanie and staff are the best in Southern California when it comes to taking care of you’re animal do yourself a favor a stop searching and make an appointment you will not be disappointed, they take care of my 13 year old pug mix to the fullest would not trust him with anyone else
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January 2023 by Aida Karamian
I had the worst experience with Towns gate pet Hospital. Had appointment for my dog to be fixed, not explained a head of time for the expenses by the staff and the vet. Over Charging and unnecessary fees. The staff and the Vet are very unprofessional . My dog was in the clinic for all day hungry and thirsty. The procedure was not done, lost my all day and treated very bad by the staff and VET. I don't recommend this place at all.
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November 2022 by Rio Lemieux
My cat died within a couple of weeks in this vet's care. 2 visits and prescribed medicines only to be told the vet did not do everything to thoroughly treat and get a diagnosis.A case has been filed.
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October 2022 by Sona
I am not always happy with vet clinics, but this one is amazing. I am very cautious when I choose a vet for my dog and I am so happy I found this clinic and doctor Kiumarsi.My dog had CCL surgery here and the doctor and the nurses went above and beyond to take care of my baby. They were very nice to me and to my dog. They educated me very well about the recovery process. Can't thank this veterinary enough for being that supportive during our hard time!
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September 2022 by Lonnie S.
This is my new vet! Been here a couple times and they are great! The best part that I like is that I actually get reminders for my pets outdated shots or visits. The last 2 places I went to so not do that.
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August 2022 by Terry K.
Great personal service and very gentle with my little dog. I like to know that one vet and assistants know my dog.
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August 2022 by Kate N.
Do not be fooled by the high reviews. Let me start by saying I really wanted to like this vet. They accommodated me for a same day appointment for my dog who was experiencing intermittent vomiting. Once we were seen, the overall appointment went fine and lab work was done. All in $400, not the most but not an insignificant amount either. I was told I would be called in a week with results and next steps. I never received a call a week later, so I called to check the status, and they said someone would call me with them. No one ever did. For the week following, I kept calling to get the results, and I got the run around. Each time, no one called me back, even though the receptionist said they would. I asked the receptionist about the plan of care, which she said she didn't know. Again, I was told the manager would call me by the end of the day. She did not. Each time I called I was put on hold for extended periods of time. I then requested for the vet to call me with the results, to which the receptionist told me that they were "nothing too crazy" and the vet would call me after he was finished with his patient. I never received a call, so several minutes before closing I called again. I was sent to voicemail saying they were closed, even though it was during business hours. At this point, I was so frustrated I just wanted to scrap the bloodwork and start over elsewhere. I called again first thing the next morning, inquiring about a refund because I did not receive my results, nor any of the calls I was told I would receive. The receptionist told me that the vet returned my call the previous night and that he left me a message. I had no missed calls, and no voicemails. She then proceeded to tell me that she personally witnessed the vet call me, insinuated I was lying, and told me maybe my voicemail was full. I confirmed I had no missed calls, no voicemails, and that my voicemail was able to receive messages. I was very put off by how disrespectful she was. At this point I asked to speak with the supervisor, who was very understanding. I asked for a refund and she assured me she would do everything to make it right. She arranged for the vet to call me, which he did. The vet did not apologize, nor give any indication that he was aware of the issues I had getting ahold of anyone. Following, I spoke with the supervisor who then said she was unable to offer a refund but that the vet was very sorry. At this point I felt it was disrespectful that the vet knew about the poor interactions and empty promises I had experienced, but did not acknowledge or validate my negative experience whatsoever. The supervisor said she would speak to the vet again about a refund and would contact to me to follow up. I still have not heard back from her. I really dislike writing negative Yelp reviews, but I feel I've given them every chance to rectify the situation. It was evident to me that they are not equipped to handle to volume of cases they accept, and that the quality of care is sacrificed and customer service is poor at best.
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July 2022 by Peggy Mack
Townsgate Pet Hospital is a vary caring place for pets when they need medical treatment. We count on them for maintaining regular pet health and excellent emergency care.
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July 2022 by Greg H.
We would recommend this practice to anyone. We called in the morning and were given the last available appointment of the day and were glad to have it. New to the community we have to start all over with a new practice. This one makes the transition quite easy and comfortable. Our 4th dog is in good hands and we are glad to have been lucky to select this practice.
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May 2022 by J P.
My dog was in pain and my vet (which I will keep nameless) couldn't see my dog for a week. Not good - time to change vets. Townsgate Pet Hospital saw my dog the same day! They were so nice. Loved the techs and the doctor. Didn't over-charge me. Great experience!
