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January 2024 by Minh H.
Mr. Tuan is such a nice person, great customer service!!!! He helped my family and always make sure everything go smoothly, would be recommended!!
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January 2024 by Fred T.
SO to be fair we stopped in to grab some cash from the ATM. It was clean, and better yet enclosed requiring you to scan your card to get inside the kiosk. Lots of parking and well away from the collection of stores in this particular strip mall so plenty of parking. I did not interact with any staff
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January 2024 by Michael R.
I came to deposit for work & Thach (Dylan) was incredibly rude to another customer before me, he raised his voice at an elderly customer for not knowing how to use the card terminal. Afterwards he was very rude and disrespectful to me as well, and once I told him he was being rude he switched to service with a smile. He needs to be reevaluated with his approach to customers I would NOT come back to this location or recommend anyone come here. Horrible experience.
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November 2023 by H J
Another disappointment from b of a.
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September 2023 by Cynthia V.
1hr wait for a 5 min transaction. 3 teller and a bunch of other employees just walking around.
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June 2023 by Christine M.
Today June 5th 2023 I was there approximately 10am. When I walked in one idle man name Luan asked me what I would do. I said I have some cash deposit in. He said he'll check and and let me in meanwhile I was getting line. I looked I in the front of me there were 15 persons. IT was extremely took a long time for one service due to only one window/teller about 10-15 minutes per customer. After one hour Luan saw me (this time I moved up about 10 persons, means I was behind 5 persons, Luan saw me and suddenly remembered what he told me he forgot me. After about 1.30 hours waiting, When I was on the top of line, I was so tired , almost falling down, I have to come to a chair net to that to sit down for awhile but finally I got to the teller to deposit my money. I extremely tired and asked the teller name Cindy. She denied but I keep asking asking , she then she reluctantly come out to ask Luan. Luan came to me and said, they don't have public restroom. I told him I am 81 years old and can't not hold for to drive to the supermarket about 1/3 mile to have it. He kept denying and asked me to go out or he will get a security man, I dared him to have a security man. He walked out....after I walked out of the bank it took me 2 hours in there... DEAR BANK special for Westminster branch and for Luan I was not walk in to have a restroom, I am your customer on that day and for years . The service took two hours and no restroom for customer to use ... I will talk to BBB and the department in charged to file a complaint about this service.... But meanwhile you have to educate your worker at least on that to treat an old with 81 years of age... an exception ... I WOULD RATE THIS BRANCH FOR 1/2 STAR......HORRIBLE HORRIBLE HORRIBLE SERVICES
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January 2022 by Cesar P.
Took almost a hour to withdrawal money with a teller... plenty of staff walking around with I pads doing nothing instead of helping customers!!! I can't believe it hasn't changed with all the horrible reviews. I've been a BofA customer since 1995. This is SAD.....
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January 2022 by EVie V.
Only one teller assisting general customer at 9:30-10 am, and the line is super long. Bunch of people sitting in the office doing nothing.
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September 2021 by jorge perez
No ATM here.
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June 2021 by A Google User
No ATM here.
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October 2020 by Kara P.
No wonder this branch is poorly rated. All 3 ATMs indoor do not take deposits or withdrawals. Went outside, and one of the drive-up ATM is not working either. It's a Saturday night and most places in Little Saigon only takes cash. I'm just speechless.
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June 2020 by Thomas N.
Tellers are extremely helpful and good. Cô Thu Hồng. We need more tellers like those at this branch. Branch short on staff.
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May 2020 by Sean P.
Made an appointment online to open an account got helped by Tammi and service was great! This branch does get busy but luckily I made and appointment and got helped exactly when I scheduled it.
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May 2020 by Yoona K.
So is my first time coming to this location , service suck , cashier name ( Loan) is speaking broken English and also unprofessional , you always ask client how their want the money not just give them bunch of $20 in 1000k withdraw and also don't mumbling when you talk to your customer !! their can't hear through that thick mirror !! but when all to repeat again and you give a look like wtf
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April 2020 by Neil V.
You know a lot of people complain about Bank of America and say they don't have enough tellers. I get it it sucks waiting and I feel that way sometimes as well. But the staff has always been extremely helpful with me . And I truly appreciate that. I just came in during Covid 19 . The bank was packed . A tell named thu Hong helped me. And she was super nice and helpful. Re assuring me on why I like banking here. Thanks everyone