-
April 2024 by Derrick JUAREZ
-Bank never has money in the atm.-Drive- thru atm NEVER works-they do not block off the drive thru-line for drive thru is ridiculous wait just to find out there’s no funds in it.-this is now 1 month I have been to the closest bank and can’t get access to my paper.-staff needs better management (hire me if you want me to turn this store into what it’s supposed to be)-this bank should definitely close down same with the one on Brookhurst and Westminster.-bad business I’m closing my accounts wait nevermind I can’t even get my money . If i want to even see if that’s possible I’d have to wait in a line that take 3 hours +
-
January 2024 by Fred T.
SO to be fair we stopped in to grab some cash from the ATM. It was clean, and better yet enclosed requiring you to scan your card to get inside the kiosk. Lots of parking and well away from the collection of stores in this particular strip mall so plenty of parking. I did not interact with any staff
-
January 2024 by Michael R.
I came to deposit for work & Thach (Dylan) was incredibly rude to another customer before me, he raised his voice at an elderly customer for not knowing how to use the card terminal. Afterwards he was very rude and disrespectful to me as well, and once I told him he was being rude he switched to service with a smile. He needs to be reevaluated with his approach to customers I would NOT come back to this location or recommend anyone come here. Horrible experience.
-
December 2023 by tam dich
Damm waiting for long but only 2 person working they’re don’t care us ?♂️
-
December 2023 by H J
Wow! This has been a terrible experience!
-
September 2023 by Cynthia V.
1hr wait for a 5 min transaction. 3 teller and a bunch of other employees just walking around.
-
July 2023 by Steven Dong
Security and the accuracy of the ATMs have been improved lately
-
July 2023 by Jack Chau
The service is so bad, BOA is a waste of money and the staff is so bad service
-
June 2023 by Christine M.
Today June 5th 2023 I was there approximately 10am. When I walked in one idle man name Luan asked me what I would do. I said I have some cash deposit in. He said he'll check and and let me in meanwhile I was getting line. I looked I in the front of me there were 15 persons. IT was extremely took a long time for one service due to only one window/teller about 10-15 minutes per customer. After one hour Luan saw me (this time I moved up about 10 persons, means I was behind 5 persons, Luan saw me and suddenly remembered what he told me he forgot me. After about 1.30 hours waiting, When I was on the top of line, I was so tired , almost falling down, I have to come to a chair net to that to sit down for awhile but finally I got to the teller to deposit my money. I extremely tired and asked the teller name Cindy. She denied but I keep asking asking , she then she reluctantly come out to ask Luan. Luan came to me and said, they don't have public restroom. I told him I am 81 years old and can't not hold for to drive to the supermarket about 1/3 mile to have it. He kept denying and asked me to go out or he will get a security man, I dared him to have a security man. He walked out....after I walked out of the bank it took me 2 hours in there...DEAR BANK special for Westminster branch and for Luan I was not walk in to have a restroom, I am your customer on that day and for years . The service took two hours and no restroom for customer to use ... I will talk to BBB and the department in charged to file a complaint about this service.... But meanwhile you have to educate your worker at least on that to treat an old with 81 years of age... an exception ... I WOULD RATE THIS BRANCH FOR 1/2 STAR......HORRIBLE HORRIBLE HORRIBLE SERVICES
-
May 2023 by khiem phan
Been waiting for almost 25 minutes for an available teller. Still waiting... Long line
-
April 2023 by R “Googlemaplover” Phan
Horrible place to come. For withdrawing money. I don't know why this place is still in operation. Just drop by once but never think of doing service here. The bank teller here should retire for young people to work with the fast service
-
November 2022 by Khoa Le
Customer service is very bad
-
November 2022 by Anh Le
Always crowded. Only 1 or 2 bank teller working
-
October 2022 by BiG Jèfè
My parent can to print my bank statement then said we have to wait 15mins. Which turned into half an hour because it wasn’t there because it’s only my parents cause I was in class. The employees were walking around and eating good ignoring them There were no customers but when are they going to talk to us. Bad service!!!!!
-
August 2022 by Jenny House
Jason and Shelby are helpful ?
