Chase Bank receives mixed reviews highlighting significant differences between branches. One location on Beach and Garden Grove is criticized for a rude security guard, extremely long lines, and difficult access due to bumper-to-bumper traffic. In contrast, another branch is described as hidden and not crowded, with very short waits. Multiple reviews specifically praise a banker for impeccable and great customer service skills. This banker is noted for being quick and easy, helping to set up new accounts including a Military veteran account, checking and savings accounts, and a credits account. Customers report being assisted efficiently, sometimes in a matter of minutes, even during late appointments. The service leads to customers being extremely satisfied and happy, with one reviewer stating this branch is a reason they continue banking with Chase for personal and business needs. The overall sentiment suggests that while some locations have issues, the excellent service provided by certain staff members results in very positive experiences.
Chase best customer service so far .thanks Hai foe the service !
November 2022
Best desk-costumer services ever at Chase! I meet a Vietnamese guy he help me open a new credits account and another savings account. He is really nice and helpful. Thank you so much, Hai Pham!
October 2022
This branch is one of the reasons why I continue banking with Chase for my personal and business needs. Great customers service and always making sure each customer is happy when come in.
