January 2023 by Diệp Nguyễn
The worst cargo service that all my family had experience with, from the timing, the packaging to their services.My parents bought the items in the US and used their cargo service to ship to Vietnam so that we can prepare the gifts for our customers before lunar new year.First, the items came late, we had to buy other items in Vietnam to gift our customers on time.Second, the chocolate bags were loose and the chocolate melted. How can we gift these to anyone?Third, the shipper's attitude was really rude. The paperwork showed "Allow to inspect" prior to payment. However, the guy originally told us we have to pay before opening the package to inspect, just like he knew how bad it was.Forth, the exchange rate was even higher than the black market rate. When we want to pay in USD (the bill showed both currencies), the shipper simply told us we can't, he doesn't even bother to check with his office. We even offer to go with them to the nearest black market place to sell dollars and they can take the money in VND, but they refused. Of course, they up-charge with the rate.And last but not least, the shipping team (the shipper and the girl at the office) yelled at us when we pointed out the packaging and the exchange rate. They showed no interest in working with us to solve their problems.
