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June 2024 by Don Derieg
A couple of lights to keep me out of the dark.
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May 2024 by Jon W
Great selection and price
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April 2024 by Kalen Heid (KR)
According to the fine print Thuy, no coupon necessary to receive inside track free gifts! I'll never go to this store again. Imade a special trip to shop today at your store, made another special trip to come back cuz i distracted myself asking how your day was that i forgot to ASK for my 3 free gifts which you should have offered up knowing i am an inside track member after entering in my phone number. So when i came back to ask for them with my receipt for 9 items totaling over $100,Ito hear you say to me in a condescending voice, ' No! You didn't present the coupon at check out. After which i figured i would be as petty as you were to me and i returned all my items from that order. I won't be back while this manager is working. The gentleman that is the alternate is a way cool dude, 5 stars to his program and the store when he has the helm. He even helped me unlock my car after my dog kicked me out of my truck. Above and beyond, z That is the stuff that gets you promoted. NOT UPSETTING A CUSTOMER OVER A FREEgift that he is due as a benefit of membership to the point of a spiteful review and a boycott of the store. You made a mistake and didn't follow policy. You punished me, This one star review is all yours. Not anyone else's who's been extremely nice and friendly and courteous and friendly. And helpful. Now i get to drive an extra 20 miles if I decide to shop at HF again.
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April 2024 by Juan Gil
The male and female workers there don’t say excuse me while they pass through the aisles like they expect the customers to move by force. They need to have more education. Working in the weekends might not be the best schedule but that don’t mean not having respect for others is tolerated.
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March 2024 by Erica T.
Called to find out if they had a product to send the production assistant to get it for set. AMAZING customer service by a very courteous girl on the morning of March 19. Where the first place I called the guy had no idea if they had it and didn't even bother to ask. Thanks for the awesome impression. My PA said they were very nice when he went.
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January 2024 by Costin ROSCA
Great products ?
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January 2024 by Jacob M
Good tools at good prices!You can easily build a comprehensive starter kit of hand tools for just $150 at this store. Very generous return policies as well should any tool fail.
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January 2024 by John D
Store rearranged a lot of stuff. Lots of paint guns, more than the other stores.
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January 2024 by Dave Tenca
Located in little Saigon Whittier CA. Great tool store. Needed adjustable wrench set drop forged $16 for set of 4. Great deal.
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December 2023 by Elle P.
Store return policy is garbage and antiquated. I returned an unused $23 gardening tool with receipt and well within their 90 day window. At the minimum they needed either an ID or my name, address, and phone number to process the return. Why do you need this much info? Isn't my receipt enough? Get with the times! Stores don't require this much info unless you don't have a receipt, it's outside the return window, or something questionable. I can understand if it were a big ticket item like $100 power tool (with receipt) why they may want more information (to track patterns of frequent returns by the same customers). But the same effort for a $23 pitchfork? Come on. Maybe I am a little sensitive because two credit cards were recently fraudulently applied for under my name and address. Or maybe some dingbat at Corporate thought it would be a good idea to require customers and store employees to go through this extra effort to discourage returns? Well let me remind you that cheaters are gonna cheat! Don't focus your policy on the 1%. You will not grow your business that way. At least not you won't be getting my money any more.
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December 2023 by charlie Avelino
The employees are very helpful and know their job, thank you very much Fernando keep up the good job, we need people like you. Thank you.
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December 2023 by Ian gussey
Vivian was very helpful and helped me find what I was looking for easily. :) 10/10 service will be comeing again.
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December 2023 by mahlah pandora
Awesome
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December 2023 by Picky Eater S.
They have a lot of sales going on for what's left of Black Friday and on coming Christmas. I was so temped to buy but ended up with a mini shovel instead. I have to say staff are very helpful, customers are quite mean. I only tried to ask staff what's their return policy, customer got upset thinking I tried to cut the line :(
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November 2023 by Tito Bombaci
Great deals on a wide selection of tools.
