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March 2024 by Notray Howard
My unit was broken into through another unit directly behind me (yes, robbed by another tenant). Due to poor interior infrastructure, the perpetrators cut through the top of the drywall and climbed over, and took thousands of dollars worth of valuables, including the last gift I received from my deceased mother. It's a slap in the face when you pay monthly premiums for years all to still have your privacy violated by unscrupulous individuals that were allowed on the property by the very company you invested in. Where is the justice in that? Anyways, hindsight is always 20/20, and I will surely learn from this tragic loss! Thank you for your service, Mini U Storage! I hope you at least find the dignity to do a formal investigation to prosecute these losers and prevent other tenants from mental anguish.
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February 2024 by Bob Johnson
Great storage, awesome staff and very helpful!
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January 2024 by Maddog 4CMC
the couple managing the place is very nice, friendly and helpful. this place had the best prices around. it's very convenient - just a 1/4 mile south off the 22 freeway. i would give it 5 stars except for the fact the building/units are in kinda rough shape. but, that is what probable helps keep the monthly rental reasonable. i paid for a whole year in advance and that gets you a discount.Mike D
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December 2023 by Jeremy Dyckman
Rent has gone through the roof. Gate time changed from 9 pm to 7 pm. That sucks. At least the staff is nice to me after 3 plus years
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December 2023 by CHRIS LANDIS
Very friendly and helpful staff- no surprises in pricing very honest and upfront. Thanks Guys
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December 2023 by Daily C.
White collar crime detected. Theft by deception is generally defined. As a misdemeanor crime where someone is convicted of unlawfully taking something that belongs to someone else by intentionally deceiving them, usually with deceptive words or a deceptive act. Both of these were committed.
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November 2023 by Abelardo Quintanilla
Great customer service, great staff, perfect location zero complaints... gotta love there management, Lisa and Manny great people
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October 2023 by Dawn Days
This business is being operated by a mother and son who live on the premises, Lisa and Manny. The ways they operate business should be investigated.They collect money from customers but have no customer service skills. They would demand ridiculous, unreasonable charges, and if you reasoned about it. Manny would call the police to tell lies that you are there to create problems. If you get some officers without common sense and if you don't know your rights, you can easily get arrested.The proper way of doing business is, when there is a discrepancy, the workers need to politely explain it. If you update them that you are moving out in August, then you should not be billed until October or November, and definitely should not be the total at move out. But these people have ridiculous ways to bully customers into such ideas. Would you make such a ridiculous payment? Of course not! You should reason about it, which was exactly what I did. They pushed back that that's the way they do their billing there. After about 45 minutes of reasoning, I got the correct invoice. Manny then contacted the police with lies that I was there to create problems. Who was the one that created problems when they intentionally cheated and refused to communicate?Every time they didn't want to communicate they would call the police and make up lies to not welcome you there. They wouldn't want to provide services, refused to discuss payments, but would keep billing you. Does everything make sense? Of course not. Supposedly, they can only bill you up to the date that you were to move out. If they cheat, then they make things difficult just so that they can continue to reap out of your inconvenience. Then let their unlawful ways of operating business backfire on them.The nonsense above is exactly what happened in my case. I wanted to downsize, they refused. I wanted to move out, they upcharged and made it difficult.The longer they create inconvenience, the higher risk to their unlawful operation.
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August 2023 by Janae Pham
The customer service are very nice and helpful, patient and answer me all the questions I asked, thanks again for helping me today.
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July 2023 by Don Yutuc
Awesome storage facility. Painless move-in. Inexpensive. Professional and respectful associates. Highly-recommended
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June 2023 by Billy Boat
Employees are very rude and inconsiderate I need to speak to corporate please and maybe you can change my mind
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June 2023 by Al Yoldas
Good for short term but not for ling term. They increase rates after 2 months for no reason.
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April 2023 by Carolina Zaldivar
If you reserve it online will be cheap, but in a few months they will raise the price, after that everything good, nice service !!
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April 2023 by Johnny Bergeron
The employees at Mini U storage are courteous, professional, extremely helpful, and always available. Storage units are clean security is top-notch YOU have to check in and you have to check out. I love the accountability and security they provide. I would recommend Mini U Storage to anyone and they open earlier and stay open longer than any of the other storage units around Orange County.
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April 2023 by Carolina Jeannet Zaldivar Figueroa
If you reserve it online will be cheap, but in a few months they will raise the price, after that everything good, nice service !!
