-
February 2024 by Cody B
Had to move my mail over without any notice.
-
February 2024 by Tina V.
They took my money and ran. They sent a notice saying they will be closed. I paid a year in advance and still had 9 months left and they claimed to not know how to do a refund. I asked what if I closed the doors the next day and I never get in contact? The girl said well we have to refund and we would still be here physically but not offer mail service. Lies! They closed their doors and stopped picking up calls.
-
February 2024 by tina vu
They emailed me with only 9 days notice saying they can't pay their lease and will be cancelling my mail box. I paid a year up front and still had 9 months left and the girl said that they don't know how to do a refund. Looks like the boss put her in a bad spot because it doesn't look like he will process the refund but told her not to say anything to the customers. Then she became unhelpful. It's been 3 weeks and they are no longer picking up their phone so did they just run off with my money? I've only been using them for a little over a year so this is super disappointing.
-
December 2023 by Steven D.
This place is a scam! There's a clear UPS sign on the window, yet they charge you a dollar to drop off your pre paid UPS box for delivery. Then they tell you that they are only a Fed Ex authorized shipping center, but most people can see the UPS sign. Yes, I walked out and never came back and I will gladly pay that extra $1 in gas to not give them my business. Now you see why this scamming business only gets 2.5 stars.
-
November 2023 by Catherine B
Bella was awesome! So helpful and friendly. Will definitely be going to OC PACK & SHIP again in the very near future!?
-
July 2023 by Steve M.
I picked up a Penske box truck, painlessly and Holand was very helpful !!! Steve Metzer, Thank You Holand !!!
-
February 2023 by Ryan H.
They want to charge $1 for UPS drop offs. Avoid this place at all costs. Unnecessary fees like this cause you to lose customers. Good luck and good riddance.
-
February 2023 by Carolyn H
Came here because we needed to ship something that didn’t need a label. Instead of tell us nicely that we needed to go to an official FedEx or UPS location, the store clerk was very rude and told us, “I do want to talk to you anymore.” The owner of this store should really consider properly training their employees if they want to stay in business. Otherwise, this place is going to fall into the same fate as the previous shipping service that occupied this unit and go out of business.
-
November 2022 by Marlene A.
I went in today the guy that helped me out was rude and damaging like if I was wasting his valuable time to be on his phone. Never again I'd rather just drive somewhere else that's far then to go back.
-
November 2022 by Dominique NGUYEN
My family and I have been shipping few times there and it always went smoothly. Would come back.
-
October 2022 by Colleen A.
Very disappointed with ths place & will not be returning. I came here because i was trying to mail an odd shaped box. I had originally paid $8.95 to have 2 books shipped to me and it came in this odd shaped box. I needed to send one of the books to Missouri and didn't know if i could reuse the box or if this place could suggest another box to use. The guy that helped me said that the odd shaped box was good to use and said this 3lb box was $26+ to mail. I questioned the cost and explained I paid under $10 to get 2 books mailed to me in this same box. He went on to explain its not about the size but the weight. Again I tried to explain I received 2 books in this box (at double the weight) and only paid $8.95 for shipping and he insisted that was the cost. I also had a USPS priority flat rate box that I was sending to Hawaii that he said could be mailed from there. The weight of that box was only 3 lbs but he told me the cheapest rate to send it was $90+ to send because the flat rate only applied to 48 states, and does not apply to Hawaii or Alaska. I went to USPS around the corner and was able to mail both boxes for $27.95. Need to educate your staff. This place provides mailing services so you should know that the USPS flat rate box does apply to all 50 states and Puerto Rico.
-
August 2022 by Calcubs
Went in to have a package shipped out and I got all the information I needed for it. Was simple and straight to the point, which I very much appreciated.
-
August 2022 by Laura Sellers
Would never recommend this place! Rude customer service, in a hurry,, no patience !! When I called for info on my shipment,, the manager Joey was even worse!!
-
August 2022 by Will H.
Beware this place charges a fee for handling UPS packages. The worker was rude and dismissive.
-
July 2022 by Jimmy B.
This place has the rudest worker there and he don't care one bit about anything! They charge you a $1 fee for every ups package you drop off because they are so damn lazy and nowhere does this charge say anywhere in store? And they will close anytime they want even if it's still business hours. Worker with a beard is so unprofessional and gives you the worst customer service possible. You ask for a receipt or anything that requires work and he gives you the rudest answer. Owner seems to not care about anything or their employees. Someone needs to manage this place better and show some type of customer service if your running a business. I drive purposely further to ups and fedex just to not do business here so sad bc it's so close.
