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November 2023 by Nanette Cua Tai
Customer service was nice. Other than that, I brought only the type of items they had listed on what they were in search of. My stuff was barely used and some brand new with tags. I brought good brands too. They passed on ALL my items and even had to text someone to see if my items were worth buying.The items I brought looked in better quality than what they had on sale. Also, when you try items on they ask you to put your bag in a bin, which I didn't mind, but I know would disappoint others. Don't waste your time going here. They don't buy anything and the quality of what they do have and buy is not good. I'd rather go buy a goodwill to buy stuff.
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November 2023 by Denny Tran
said with a straight face $7 for a like-new no stain nike sweatpants and a h&m hoodie. not $7 each, for both.
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September 2023 by Han Pham
This place has gone down hill since new management. Said they would call me back in 30 mins (after receiving my bag of clothes to sell). They never called me back. When I came to check on the clothes 3 hours later myself, they told me they looked through my clothes and said there was nothing they could sell. The bag was not even opened and looked through. Please go to another location to sell. Additionally, the new management does not do a good job buying clothes either. There are no good finds here anymore.
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August 2023 by Kitty Dawson
Weird experience here yesterday. I had a simple question of if I could get a discount on a ripped pair of pants. The other employee not the guy checking me out said to her employee “No we don’t do that” as soon as I had asked my question, not speaking to me but to the guy checking me out , he mentioned that there was a rip and that he’s seen the manager discount damaged items like this she had interrupted without acknowledging or knowing there was a rip and she told him that the manager hardly gives discounts theyoung man said he could text his manager but it might take a few minutes, meanwhile the girl employee is still talking to the employee checking me out saying the manager never does discounts even if somethings damaged saying “only if the customer is like harassing us” after five minutes i asked if he could call and he said he can’t just call his manager. There should be a supervisor or lead that could solve this answer, if it was the girl it probably would’ve been no. This girl never spoke to me once directly but to her employee about how it would be evidently impossible to get ripped pants discounted, she was seemingly annoyed by my simple question and made me feel very uncomfortable. Two stars bc the guy was nice even though he was scared or not allowed to contact a manager. I wanted the pants but the whole scenario made me want to just leave by how uncomfortable I was. I don’t want to return to this location after this incident, and I’ll let my friends and family know the same.
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July 2023 by Karisa Brown
Worst place ever. Came to their designer bags event and they let resellers buy all the purses and wallets. I was only able to buy two bags. That’s very unfair they let people take lots of items and the rest get nothing. They should set a limit of 10 or 12 items per person or family. Resellers are a real headache and they were a family of 3 people. Same with their Disney event I was only able to buy 2 or 3 items. Management is very disorganized.
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July 2023 by BAM FAMtv
Sad that I drove all the way from LA to this location just to arrive and be rudely told they were closing. On google it says they close at 7 on Sundays & we showed up at 5:45pm. They didn’t have anything worth putting up with the attitude
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June 2023 by Jones C.
Worst fucking location. Never correct with there shit and they made me waste gas 2x in a row because these assholes had me come once and said they stop at 6 and to come back now these brainless assholes stop at 5 all of a sudden and first it was 6, get better employees or something cause u guys FUCKING SUCK
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May 2023 by Liseth R
I was selling some of my clothes and they I had like 10 items and they would only give me $20 and customer service is horrible and you feel like a bother when u ask for a fitting room
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April 2023 by Claire N.
I purchased a few items yesterday and then got a call later on saying my transaction was mistakenly carried out as a return. I agreed to come back to reverse the refund and only when I arrived was informed that they wanted to charge my card twice. I let the girl at the front know that instead of being charged twice I would feel more comfortable coming back once the refund was deposited into my account. The girl working turned very rude telling me that I needed to either be charged twice or return the items (which I of course didn't have on me). I work in customer service so I understand that charging twice is a way to correct their mistake, but as a customer I also understand feeling more comfortable waiting until the money is there. I tried to tell her that I would come back in a few days since I already proved I would be back, but she decides to laugh at me and asks me if I just don't have the money in my account for a double charge. At this point I felt very offended and told her I was leaving. She turned to her other coworker and laughed at me as I walked out. I will not be coming back and I do not recommend this location.
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March 2023 by kyli anderson
Drove almost 2 hours and they only bought 3 items for $17. Staff was rude I ask what they are looking for and she said “ clothes that haven’t been worn” I had 3 bags and 1 of those bags had absolutely never been worn just weren’t able to return to original store. Very disappointed they didn’t take any of my name brand or designer clothes and saw one sock that was misplaced in there and wouldn’t look thru the rest of the bag. WASTE OF TIME DONT GO HERE:))
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February 2023 by Clara Martinez
pretty horrible customer service and store....I've been shopping and selling at Plato's for years all over the country, and this location was by far the worst. i wish i didn’t have to put 1 star, Plato's as a brand doesn't deserve that but DO NOT come here they have other locations you can go to and have a way better experience and not waste your time. i went in yesterday, took my bags in and went to run an errand while they looked at my stuff, when i was done i came back and since i hadn't received a call i waited outside. i watched one of the girls go through one of my bags and she literally grabbed it dumped all the clothes on the counter with some of it falling on the ground!!! she proceeded to look at 2 of the pieces while chitchatting with her coworker and barely paying attention and then just rudely shoved everything else (probably 50 pieces) back in the bag without looking at it and with no care. when i came in to pick them up they were so rude, one of them as she was walking up to us turned around to her coworker to whisper something. the whole interaction was just so rude and dismissive. and obviously they didn't buy anything. my bags had a ton of in trend brand name brand new pieces that i know a Plato's would buy. but they didn't care to do their job for a second. DO NOT come here there are better locations and places you can go where they won’t treat your clothes like trash or forget you brought stuff….
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February 2023 by Janet McDaniel
Great little place! I bought a fantastic pair of Dr. Martens boots for $85 that normally sell for $199 at other stores. Perfect condition! They have an excellent selection of merchandise in all sizes! What a gem! Can’t wait to go back and shop some more!
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January 2023 by Cory Armenta
Play those closet was Mr. California on Golden West great place great prices super friendly staff very helpful. Highly recommended. Good selection of clothes and shoes for men and women
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January 2023 by Trinity Truong
Came today with my friend for their grand opening. Everything was going well until we checked out with this rude girl wearing a brown zip up hoodie and no makeup. My friend had a gift card and the incompetent girl asked her fellow co worker or manager for help on how to do run the gift card. The co worker proceeds to tell her that she needs to call in for the gift card and she turns to my friend and I and says, “Our gift card system is down” as if we didn’t hear her conversation right in front of us about her asking how to do it. I guess she was being lazy and giving serious attitude for no reason. She proceeds to be persistent about not running the gift card and says word for word “Can’t you just pay for it?”. She also started to argue with her mom or manager right in front of customers and tries to scam us for paying more for the skirt (because the mom/manager was wondering how much the skirt was exactly after tax to write it down and process and the cashier said to just put $9 when the skirt was actually $8.62) When we finished paying, she doesn’t even give back the gift card!She held it in her hand and said nothing was on it when there was $25 on it and the skirt was only $8.62. After the whole fiasco, we asked the manager if there really was no money left on the card, and she explained that we had to call the number on the back to confirm our balance left. Which we did and it only took us a minute to do so and get an answer quickly. I don’t know why she just wouldn’t process our gift card in the first place since it was the same process and so easy for us to do. I used to love this plato’s, but management needs to teach their workers basic customer service and manners, and that girl needs an attitude check. Watch out when using gift cards because that seems to be a trigger for them.
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January 2023 by Rachelle Howell
i wish i didn’t have to put 1 star they don’t deserve that. DO NOT come here they have other locations you can go to & have a way better experience & not Z your clothes destroyed. came here yesterday at 630 & was told 45 mins so i waited till 8 still didn’t receive a phone call as promised i noticed they were working on someone else’s clothes that came after me & my bag was on the ground in front of the counter where customers walk up to i had to ask them to pick it up off the ground where someone could of stolen it. as i was walking away i hear one of them say to the other they don’t remember me or remember they had my stuff i look back & they whispered to each other.i go wait longer come back at 855 right before they closed & they said they didn’t get a chance to do my stuff & will tomorrow (today) i went in to go get my belongings they had to look around & what do you know my bag is yet again sitting outside the counter on the ground where customers walk up again. my bag is not how i left it everything is rolled up in a ball thrown in there with shoes sitting on top of my brand new clothes with tags on them needless to say everything in my bag is 100$ & up and they are treating my clothes horribly now i have stains on them from shoes being on them they didn’t help me fold everything and put it as they found it i had to do it all myself i can’t believe that’s how they treat their returning customers DO NOT come here there are better locations & places you can go where they won’t treat your clothes like trash or forget you brought stuff….
