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September 2022 by Mark D.
A really really inferior level of service provided by the staff here. - I asked them to email me the blood test results over the phone and they said I had to go to the office to get one. Their excuse was that it's too confusing to manage the print job. (Yes I am not kidding you! That's what the woman said). Unbelievable. Did they even interview these people before hiring? - While at the office, I wanted them to ask the doctor to clarify the results the blood test. And the doctor was not with a patient and in a room literally 3 feet away. They refused to go in to ask the doctor and gave me some nonsense answer to make me go away. I had to knock on her room, went in there and asked the question myself. - I asked them over the phone if the doctor was qualified to fill out form I-693 for my wife (for immigration purposes) and they told me to make an appointment with the doctor to ask the question. Undoubtedly the WORST group of people to deal with. It is PAINFUL to hear the things that come out of these people's mouths.
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May 2022 by BlackJade M.
I have been a loyal patient of Dr Theresa Nguyễn for more than 10 years, since the previous office was at the corner. I like her a lot even though she's kind of quiet and doesn't show her emotions. I've sent quite a few of new patients to her practice. Lately I think due to the large volume of patients, she has to hire many more employees which has changed the atmosphere of the office. Staff is not friendly and professional as before, especially the new woman working in the blood test little cubby. Today even I have an appointment, I've already seen three people waiting ahead of me (every day the staff is back from lunch break at 2:30pm), that meant at least four people were scheduled at the same time, and there's only one Dr working. Those three people came in first and I waited for my turn. When they called my name, I came in for blood pressure and weight checked then I was told to go outside to wait again. After another 15' they called me in and pointed to a chair telling me to wait again. Right at that time Dr Theresa came out of the room with a patient whom she's just finished. I thought it would be my turn but to my astonishment, an employee escorting another person into that room. I remembered that woman just came to the office and told the receptionist that she just called and was told to come, no appointment necessary. Looks like that person is a friend of the staff. I wonder if my health insurance coverage is bad or I don't deserve to be treated equally as every other people at this place. Now it's time for me to search for another PCP. So sad!
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July 2021 by Wendy L.
Sorry to know your story. I have been a patient of Dr Theresa, and felt good with her checkup. Perhaps something was there during your visit. What a regret. Wish you find a good doctor.
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June 2021 by Nhu S.
This is my first time here with Dr. Thai D Nguyen. I random chose this doctor on Blue Shield website and I was so satisfied with his service. Appointment is easily booking through phone: receptionists/front desk will make sure that your insurance is active and the doctor you want is in the network! Great job for checking my info to make sure I'm at the right spot. They're accepting new patients woo hoo! Filing out documents for new patients take 10min so come earlier than appointment time will be helpful. The office is clean, organized, and sanitized! I can tell that this office has more rooms than other offices. I don't feel nervous when seeing my doctor but instead feeling relaxed! Dr Thai is so nice, friendly, efficient, and "cares" about you. He wants to know your story, what you been through, sharing with you, giving advice and leaves you off with all information you need! 5 star for caring!!! Recommended for anyone!!! Thank you Dr Thai!
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March 2021 by You T.
I have been a patient of Dr. Thai Dinh Nguyen for many years, I personally have no problems with him or any of the other staff member, they get you in and out within 15 minutes which is a norm for most doctor anywhere, you have to remember this place is always crowed with our Senior elder, so give them a break, I waited for hours to just like our grandma or grandpa in there, you younger patients are the one who is complaining just about anything and everything
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February 2021 by Tiffanie L.
I waited about a month to see Dr. Theresa as a new patient. I had high hopes because of the Yelp reviews I read about her and wanted to establish care with a new provider. However, upon my initial visit, I was disappointed and will not return. I booked an appointment a month ahead as to avoid a wait, but her office was crowded with walk-in appointments that threw off my appointment time. No temperature checks and a crowded office; not the best precautions I would like to see in a physician office during this pandemic. Staff did not seem friendly as I anticipated. Rather, they seemed aloof. When Dr. Theresa walked into my room, she coldly greeted me, went straight to her computer, and seemed more interested in charting rather than making eye contact and listening to me as a person, not just a patient. As a new patient, I had a few things I wanted to bring up since I wanted to establish care with her. However, she seemed rushed and wanted me out so she could attend to her other patients who did not wait for an appointment. Additionally, a red flag I noticed: no medical history, no current medications, or potential drug allergies were asked during my visit. Dr. Theresa prescribed me medications without even bothering to ask if I was on any medications or had drug allergies. I work in a physician office myself and know how completely ignorant this is. As a patient, I should not have to go home and Google what prescription name I was provided, how to take it, any possible drug interactions, and further medical counseling. I am lucky enough to have a healthcare background to look into this on my own, but I cannot imagine how this might affect another individual without the medical knowledge. I wanted to discuss the possible options for my condition, what kind of medications are available and are best for me, why she chose that one prescription over another, but she was in and out of the room as fast as she could.
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October 2020 by Jay N.
Dr Thai the guy doctor doesn't care about you. Took me 2 years to finally go see a doctor because I had bad experience with other doctors and they were basically useless and didn't really care and I was right. Told him my problem and basically he didn't do anything to help me. Even told him I'm going through depression dealing with my problems. Told him if he could send me somewhere else to help me and he said there's no one. Funny how after I complained they finally decided to do something. Will be changing again soon. Maybe if I was a woman he'd care lol funny how there's some good reviews about him but they're only females saying stuff. Do yourself a favor and just try the Female doctor instead of him it really felt like he didn't care about his patient and just wanted the task to be over and on to the next. I should have taken the warning when another patient was complaining about him in the front desk I'm stupid. Still dealing with my problems I'm so discourage to even try again but wish me luck...
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August 2020 by Tuyet N.
Please be safe and healthy enjoy your work be more helpful and happy that all you need
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May 2020 by Jenny L.
Dr. Nguyen is a wonderful PCP. She takes time to listen to you, offer advice and alternatives. Many offices I've been to and have heard about have long waits because of overbooking but at Dr. Nguyen's office, for the most part, it's different. Of the times I have gone to see her, I have not had to wait very long for my appointment (maybe 10 mins tops). Another plus they have in their office is that they do in-office labs for certain tests so you don't have to go somewhere else to get them drawn. Overall both Dr. Nguyen and her staff work very hard and they take the time to get to know their patients, you can't ask for much else.
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March 2020 by Kimee L.
Most kind and understanding Doctor and staff. Dr Theresa is easy to talk to, and completely understands your concerns. Best family Doctor I've been to in California. I have to thank Jennifer at front desk also for her kind ,understanding and calming effect she had towards me. I appreciate her so much. It's people like Jennifer that add so much value to doctors offices and make you want to return as a patient. Thank you Doctor Theresa and Jennifer. I appreciate so much.
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March 2020 by Vincent Van Nguyen
Very caring and nice Doctors and staffs.
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December 2019 by Vincent Nguyen
Very caring and nice Doctors and staffs.
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July 2019 by Cathy N.
Dr. Theresa Nguyen very professional, personable and knowledgeable. Very dealing to discuss issues and to take into consideration patient concerns . Staff supper friendly and helpful . I would very high recommend Dr Theresa Nguyen , Thanks again Dr !!!
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June 2019 by T H.
I am writing this review for Dr. Thai Nguyen. I initially contacted this office wanting to see Dr. Theresa but was told she was out on vacation. The office staff were very nice and accommodating & said I can do a walk in to see Dr. Thai Nguyen instead but had to wait as he was fully booked. Surprisingly, the wait was only an hour considering I've been to other doctors where I've waited longer than an hour even with a scheduled appointment. Dr. Thai was very kind and listened to my problems and symptoms. I highly recommend this office to anyone looking for a new primary care doctor! They are very reasonable also with their charges!!!
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May 2019 by Thao L.
I was looking around quite a while for a new PCP since relocating to Southern California. I'm so glad I found Dr. Nguyen's office! The whole process is pretty easy, called the office to book a physical with additional vaccinations that I needed for school. They got me in pretty quick and the process with insurance was a breeze- thanks to the amazing front desk! Barbara and Co Kim are usually the ones who help me and make everything so effortlessly for the patients. The whole facility is nice, clean and well-kept. They also have an in-house lab room where they process your labs and immunizations inside the clinic so you don't have wait in those ridiculous lines at Labcorp. Very up to date clinic! I have been here a handful of times now and I've never had an issue. Very smooth office visit which is rare these days!
