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February 2024 by Tung L.
I don't usually write reviews so here goes. I recently had my 2022 Nissan Altima repaired at Tho's Auto Collision and wanted to share the experience. I've had my share of auto collision repairs over the years and rarely does it turn out so favorable. I was a first time walk-in with no appointment and Loan the manager immediately took notice. She took care of everything from the car inspection to dealing with the insurance companies. I didn't have to do a thing other than to give her my insurance info. Loan handled every step of the process. She went over what she thought would need to be repaired or replaced. Loan was very responsive and the car was completed on time and to my satisfaction, 110%. Afterwards she went over everything that was done with me point by point. Here's the part that got to me, she tested every single component of the door that got damaged in front of me to make sure everything was done correctly before she would let me drive off. The attention to detail at this place is off the chart. The best part was that she was able to collect some money for me from the other insurance company for the lost of use while my car was being repaired. I didn't even know that you could do that. How cool was that that? All in all my experience with Tho's Auto Collision was an amazing experience and I would highly recommend them to anyone needing auto collision repair. Thank you again Loan for the amazing job! They should call this place painless and worry free repair because that's what it was to me. Can't say enough about this place.
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February 2024 by Van Truong
This review is long overdue as I have taken my car her a few times. Each time they were amazing. Loan, who works the front desk is super responsive and communicative. What I love most about Tho's Auto Collision is they conduct business with honesty and integrity. I was quoted a labor rate to have my lights fixed which was perfect and fit my budget. After completion, Loan said that since it took less time, they ended up charging me less for labor. I'm not sure most auto repair shops would do this. Because of this, they have earned all of my future business and I will refer my friends and family as well.
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February 2024 by Derek N.
Thank you to Loan and Linh for great customer service and being a reliable shop for fixing my cars. Have had my cars fixed by them 3 times and they did a great job each time! 5 stars. - Loc Nguyen
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February 2024 by Paul H.
Some lady hit me while I was parked beside her, and had to get my driver door fixed. My friend recommended me here and I called to reach out and spoke to Loan. She was quick and responsive with all questions and sent a reasonable quote compared to other places! It took 4 days to fix and it was perfect; they even gave my car a clean-up inside and washed my car. Linh was very helpful; would come back if I have any other car issues!
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February 2024 by Waldo Isme
I took our older 4-Runner to Tho's for repair of a dent and refresh of the hood and door paint. As this was an out-of-pocket repair I appreciated their very reasonable price. I am extremely satisfied with the results. The truck looks much better! Loan is a pleasure to work with. Great service and great results. Thanks, Tho's!
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February 2024 by Virya Chhom
Loan is amazing and helped me with my auto accident needs. She even scheduled a pick up for me to go to the rental car company so i can save on an uber ride. The whole process was so easy and she took her time to explain the process. She even updated me on my car progress. Definitely recommend this place!
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January 2024 by Tri Van
Such a great experience with Tho’s auto collision. Ms. L. was a great help. Very sincere and sweet. She went over and beyond to help me with my situation. She explained step by step very clearly. If you have problems with your car or been involved in an accident, call Tho’s auto collision. You won’t regret it!
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December 2023 by Phuongthao N.
Great place to service your car. They will help you no matter how small or big a job. They go over the details, explaining things clearly. They responded back very quickly if you have questions. Great service !
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December 2023 by Paul L Tran
Great, professional service.You’ve earned my TRUST.
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November 2023 by Keith Thai
My go-to body shop for all my cars' problems for years! They always do a terrific job with reasonable pricing! Loan the owner is amazing! She's always on top of everything and communication is always great!
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October 2023 by Chris l.
Loan is the best hands down they always help me when I have car paint issues from other people hitting me or something happens. They always solve my issues!
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September 2023 by Byron C.
Communicating/CS: 10/10 Very responsive to text, both for quote and for entire process Quoting / estimate: 8-10/10 They were the cheapest estimate but it ended up being more after they opened the hood due to additional damage. So this means it might have been a more optimistic estimate compared to others I got. 2800, 3200, 4k, multiple 5ks were the quotes I got submitting my pictures to other places. After teardown estimate was around 4k. I was going to pay out of pocket but opted to go with insurance, whole process was smooth because of Loan, great with details, breakdowns, etc Quality of work: 10/10 above & beyond Cleaned the car interior/exterior as well, inflated tires, can't comment on the technicals but the car seems to be in great comforting. The paint job is great so you can't tell it was damaged. You can pay cash as well Whole process was easy and straight forward. Referred Services: They noted my front brakes were down to the metal, took it to my shop and they said 25% left FYI
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September 2023 by Ivette Rombs
Great work, great customer service! We are very happy with the work that the body shop did on our car. Loan is knowledgeable and has great customer service skills. Highly recommend if you have have been in an auto collision and your car needs some work.
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September 2023 by James L.
My 2012 Toyota Camry Hybrid had sun damages on the hood, roof, trunk, and spoiler, so I inquired few places before I came across this body shop through Yelp. The main reason why I selected this body shop was because of its review and now I know why they have five stars. Loan, a very friendly lady at the body shop, was strightfoward, throughly explained what needs to be done, and answered any questions I had. They also finished the job on time and it was good as a brand new car. BTW, the price was reasonable too. I would strongly recommend this body shop to anyone. Completely satisfied!
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August 2023 by Dylan S.
A few months back, my Corolla was rear ended at a stoplight and suffered a sizable dent in the rear bumper. Once I got the insurance settlement from the at-fault party, I started researching repair shops in the West OC area. I got estimates from several auto repair shops in the area until I eventually chose to go with Loan at Tho's. Loan is such a nice person and really cares about her customers. She was incredibly helpful throughout the process and did everything she could to reduce the amount I'd have to pay out of pocket for the repairs. The price was incredibly competitive from the get-go, but Loan was able to bring it down even more after determining what insurance-recommended repairs would be unnecessary to fix the damage. Needless to say, Loan also did an excellent job at fixing up my Corolla! The car was repaired with OEM parts and looks brand new from the back. Loan was also thoughtful enough to give me my new emblems to plasti dip while the car was being repaired (as I had done with my old emblems). I ended up keeping them off after seeing how good the car looked without them, but she offered to put them on for me any time in the future at no charge if I ever change my mind! Finally, Loan had the car washed before I picked it up, and it certainly looked as clean as the day I got it. I can't say enough good things about this place: the people are friendly, the location is convenient, and the price is unbeatable. You won't regret taking your car here!
