-
March 2024 by Chicora A.
If I could give ZERO STARS I WOULD!!!! DO NOT GO TO THIS AT&T STORE!!!!!! I've never felt so much negative energy in a place that should have impeccable customer service especially when it comes to customers that have recently switched from a carrier that we were happy with prior. We got talked into switching at Target and that was a great experience but when we had questions about our bill and I needed help pairing my watch to my phone I thought going directly to the AT&T store would be the best option. We walked in and didn't get acknowledged that we were even there. The customers that were being helped looked so miserable. I could tell they weren't happy. The workers there looked even more miserable that they had to go to work on a Sunday. Another customer walked in and nobody said anything to him either. We all looked lost and confused as if we just walked into a twilight zone. Were we invisible? I'm really not sure but we refused to wait to have any of those associates help us. So we went to the La Habra At&T store where we experienced impeccable customer service. TALK ABOUT NIGHT AND DAY!!!!! Thank GOD the La Habra store was able to save me from cancelling our new service with AT&T!! I was literally regretting leaving T-Mobile. But Bishoy and the staff from La Habra made up for the rudeness and unprofessionalism we experienced at the Whittier store. They really need to work on their customer service and bring in people that have a better attitude. It was the most awful experience.
-
February 2024 by PATRICIA PEDERSEN
Wilson, Diego, and Chris were a great team to work with.
-
January 2024 by Lex W.
Avoid this store at all cost. These people are crooks - looking at you Alejandra. She wouldn't let me buy a phone without adding NextUp, a device protection plan, and their "special accessories package" for an extra fee. I told them I merely wanted to purchase a phone, but she said "all phones are sold in a package." I asked to talk to someone else and the next guy said the same thing. They told me to "leave and go to the Apple Store if you aren't going to buy a phone here." Absolute scammers. I reported them to corporate and they informed me that they are a known problem store. Stay away.
-
December 2023 by Roberto H.
Worst customer service! I Came in to upgrade my phone and add a new line, and this guy named Hector had the worst attitude, didn't want to help me, didn't give me any options, he even had the guts to tell if I had money to pay. Honestly someone needs to take action on these people. Zero 0 value to this store and had me now thinking to switch to another carrier.
-
November 2023 by Cecilia
I came in today and transferred from metro to AT&T. Alejandra helped me through the whole process not only was she helpful, she was amazing ,patient, and Knowledgeable. Her customer service skills were outstanding and the whole experience was fast, and she represented the store very well. Definitely recommend her to anyone that needs help when going to AT&T I’m whitewood. Thank you for your help
-
November 2023 by Don R.
DO NOT GO HERE. Go to an AT&T corporate store. Employees here are scammers. They added NextUp option for me and others I know. Lied and said we had to sign up for the protection plan and to just cancel it after as well. The employees name is David H. My Account is a FIRST RESPONDER account as well, so they'll even scam Healthcare and Government employees. Corporate won't do anything about it, they'll just fix it, say sorry and employee gets away with it. All for commission. David H is a scammer. Anyone who reads this should double check their bill.
-
October 2023 by Vicky M.
I have to give these guys 5 stars and more if could. They went above and beyond to help my hubby and I with out upgrades. Technology is not our best of knowledge. We are old school. They had the patience to go thru everything we needed to know regarding our phone. Came in again a week later regarding a new issue and still they took the time to clear everything up regarding our new device, Especially our costumer service representative Hector Fernandez. Thank you. You were awesome!
-
October 2023 by June Chen
Had a superb experience at the AT&T store. Everything went smoothly and successfully!Keep up the great job!
-
August 2023 by Ron S
Wilson was Incredibly helpful, friendly, and engaging. He was patient and allowed us to figure out what was best for us. He is the Best AT&T representative we have ever dealt with.If your stores had Rep's like Wilson, your customer satisfaction would increase, your sales would go up, and you would obtain more market share.You should commend Wilson for his Excellent Service and Support.
-
August 2023 by Manuel Castaneda
David was very professional and effective with our technical questions regarding the phone products and our data plan.David was very helpful.Thank you
-
August 2023 by Claudia Castaneda
David was so great to work with. Awesome customer service. I would go back to him for further assistance.
-
July 2023 by Sandy Zavaleta
We were very pleased . They were able to solve my problem , with my phone. ?
-
May 2023 by Clarissa L.
During a recent visit to the AT&T store with my spouse, we were looking to upgrade our phone line. Although there were three associates present, we noticed that they were attending to other customers, so we waited patiently for our turn. Unfortunately, we waited for approximately 15-20 minutes without any acknowledgement or greeting from the associates. As a result, we decided to leave without receiving any assistance. While we understand that serving multiple customers simultaneously can be challenging, we were disappointed by the lack of customer service we experienced. It would have been more appropriate for the associates to at least acknowledge our presence and provide an estimated wait time. As customers, we value efficient and courteous service, and we hope that this feedback can assist the AT&T store in improving their customer service practices.
-
February 2023 by Vee ehM
Melissa helped us out and she was incredibly patient with us as she explained what our options were for replacing two of our phones that had stopped working. She was very knowledgeable about the devices we were getting and helped us with our bill. I'm really glad we walked in yesterday!
-
February 2023 by Bobby Bunnett
Visited this AT&T to get a new phone today. Mellisa helped us out today. Not only was she helpful in getting me my new iPhone 14, but she also had a great sense of humor. I definitely will be returning to this AT&T for my next purchase.
