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December 2023 by Linda M.
On November 17th I brought my vehicle in for an estimate to repair damage from a traffic accident. The repairs were being paid by the party responsible for the accident I had already gotten an estimate for repairs from a different company through my insurance company. I brought the estimate I had with me which included a new passenger side headlight assembly. The second estimate mirrored the estimate copy I brought with me and included a new passenger side headlight assembly. I dropped off my car on November 27th and it was supposed to be ready December 1st. It was ready Monday December 4th. When I examined it the headlight had not been replaced. Before I left the shop a new assembly was found and ordered. When I checked to see if the part had arrived on Tuesday I was told that the supplier said the part was not in good condition so cancelled it. I'm now waiting for the shop to locate another NEW one. The work that was done is fantastic and the people are very friendly and helpful. I just need it to be completed.
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November 2023 by Freddy Hernandez
Needed a quick repair so I stopped by Larry’s for an estimate. I used them years before so I knew their work was top notch. Agreed to have them start Monday morning and they were finished before expected on Wednesday. Can’t say enough, everyone there was very professional. I would highly recommend them.Services: Painting
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November 2023 by Mayra Smith
I was very happy with the service and the results of my car repair. Everyone was so friendly and helpful.Service: Body & Trim
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October 2023 by Gilbert R.
I had brought my car for estimation, made an online appointment. Appointment availability on the online portal started at 8 AM. I selected 8 AM. Arrived at 810ish since the shop did not open until 8 AM. There was some person seated at the desk looking at their phone, not acknowledging me. Then someone off to the side said, the estimator is LATE. The estimator arrived 35 mins late from my registered appointment with an attitude. I was talking to my spouse about our adjuster at our insurance company, when the appraiser said, "what did you say?" With an attitude. Then he took me out to see my car and said our appointments do not start till 830. He then refused to see my car. I had to call my insurance company, and rush to the next shop to get my car seen before I started work in less than an hour. This is not a professional shop.I will file a complaint with my insurance company to discourage them from referring business to this shop. Management has no control of their staff and the staff does as they please.
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September 2023 by Sun H.
It is great that the people seem knowledgeable about the car repair, however talking about and actually repairing the car properly are two different things. We went there because this place was supposedly certified by Tesla. Our Tesla was taken in for two repairs. We got our vehicle back after about 3 weeks. The car shifted out of place as time went on. We took the car back to Tesla several times and many screws were missing from the body work. We also got a Tesla tire rotation and a bolt was inside the rim from the careless repair guy reassembly which are technician cited. If I could sum up my experience I would say "Great introduction and poor follow through."
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August 2023 by Exceptional Notary Service
I would like to commend and thank the entire Team at Carstar Larry's Auto Body in Whittier. Starting from my 1st impression and interaction with Sean and his entire Team; Jeremy, Mario, and Tony; all of them were great to work with. From the day I came into see Sean after experiencing an accident on the freeway; Sean was kind, professional, patient, and very transparent and most of all honest. He shared the estimate after the tear down in a very fair, methodical, and professional manner. He made me feel that he was very cognizant of everything that needed to be completed and worked very efficiently and flawlessy with insurance adjustor. My vehicle from start to finish was completed in 9 days; which is unheard of in today's current environment. I know this may not be the case for every vehicle, but regardless I was updated daily on the vehicle's repair and progress. I will definitely refer Sean and his team to Carstar. Thank you for taking such great care of me and making me feel valued as a client.Service: Body & Trim
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August 2023 by Ron Rummel
They were very courteous and helpful throughout every step . I would recommend them to anyone needing work doneService: Body & Trim
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August 2023 by Rosie M.
Wow!!! Excellent service. This was a smooth process. The men in the office are very professional. I highly recommend this body shop. I'm a satisfied customer.
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July 2023 by Steve O'Dell
I worked with Jeremy on repairing my wife’s vehicle that I wrecked and they did an amazing job retiring it to new! Constant updates and very informative. The service was top notch and the work was as well. Thank you for all your hard work!Service: Body & Trim
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July 2023 by gabriel gregory
Wrong hours. Came on a Saturday at 12:20 and they were closed. Can’t go anywhere else now because they’re too far from anywhere else that will take my insurance.
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July 2023 by Earthy Plant Mama
I needed some minor repairs done to my Jeep and Jeremy got me in quickly and was super helpful, kind, and friendly. None of the other local auto repair shops in the area would help me or were charging too much for minor issues. I'm glad I found this place (adjacent to the Auto Zone on Telegraph). Thank you Jeremy and staff for gold star service!
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June 2023 by Kathie H.
CARSTAR Larry's Auto Body was recommended thru State Farm. Brought my car in after a minor car accident. From the very beginning, Jeremy greeted me with professionalism and friendly customer service. Left my car for the repairs and was kept with updates thru emails and phone calls. Was extremely impressed by the communication between auto shop and customer. Repair was done sooner than expected. Was very satisfied with the completion. Looks brand new. Jeremy gave outstanding customer service and would highly recommend this body shop to anyone. Jeremy and staff will take care of you. Outstanding customer service.
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June 2023 by Melanie Grigg
Carstar Larry’s is THE BEST. They finished my car earlier than planned and it came back immaculate inside and waxed and shiny and perfect outside! Way cleaner than how I brought it in. I highly recommend.Service: Body & Trim
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June 2023 by Marvis G.
The staff at Carstar Larry's are very professional and kind. The service done on my car was excellent!! I highly recommend Carstar Larry's!!!
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May 2023 by Janelle H.
Wasn't expecting my car to get done that quickly! Before going in i realized i had left my purse at the enterprise closest to my home, going in i mentioned this and the guy at the front desk Jeremy? i think his name was, was the absolute best, i paid with apple pay which was very convenient and he went out of his way to text the manager at the enterprise to hold on to my purse for me till the next day! Honestly it was such a weight lifted off my shoulders AND my car came out looking amazing! I went it to fix my broken headlight and it looked so good, i definitely would recommend this place to all my friends and family.
