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December 2023 by Ricardo M Rodriguez
It’s closed for remodeling
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September 2023 by Nicole Terrazas
This bank has been so helpful, if their is a long line they help you as fast as they can . No other bank works as hard as this Citi bank . Love this bank .. thank you for supporting me . 43 years with Citi bank and this Citi is my go to .
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July 2023 by Itzel P.
This bank is usually empty. There are about 3 tellers and only have to one and at the most two working with customers. While on their phone or talking amongst each other. The wait time can be painful as it is obvious that it's not to busy and staff can work a little faster to get clients moving. The parking on this shopping center is also as bad. People drive to fast or to distracted to pay attention to other cars. Understand parking is out of their control but just a thought to share with the rest of yelpers.
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May 2023 by David Ne
Bad customer service!
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March 2023 by J Garcia
These people took $2500 from me then froze my account and now ignore or hang up on me every time I try to ask how to get my money back from them in a matter of 3 days....stay away from these thieves.
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November 2022 by Larry Diaz
I do not know why this branch has so many negative ratings I come here every week and have never had a problem. I also come on a Friday. People need to get over themselves and realize it's a bank not a supermarket or retailer . The tellers go as quickly as possible and do their best. If you want faster service use the 24 ATM.
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November 2021 by valencia carlin
After reading other reviews I am quite shocked on how poorly this bank was rated. My entire family and I have been client's of this bank for so long that it was under another name years before it was renamed citinank. Personally we've never had the many problems these other reviews dicribe, sure you might have to wait in a line but it's only on their busy days wich is very rare, but the line always go's quickly that you don't notice. The tellers are not incompetent its more like the customers are because they don't know how to communicate with what they want the teller to do half the time, it's not like they are mind readers and can guess what the customer needs. If you don't like banking here than go to the other unfriendly unhelpful banks in whittier there are plenty of those who will treat you more unfairly than this bank does.
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October 2021 by twoweeled soto
Just look at the reviews! Terrible. I don't think it's only this branch. I think Citi bank just is worthless. Cutting cost has resulted in NO SERVICE. Not a reduction, but NO SERVICE. You'll see.
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August 2021 by Christina R.
This isn't the first time at all. This bank is never avail to answer calls. I've spent the entire day trying to get ahold of someone and you get transferred to a call center and then transferred back only to me told they are not avail to answer calls. This has happened every single tone I try to reach this branch. I recommend going to the branch on Valencia. If it wasn't for the other branch I would've been long gone from this bank. I'm trying to book an appt with them because It's the one nearest to my house and I just can't get through. Last time this happened, I walked in just to be told I need to call and make an appt. so annoying. Don't go to this bank.
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April 2021 by Jose V.
This review is specifically for city bank corporations . I open my account last year, I had over drawn my account for 2 days and now they tell me is closed. I waited for a manager and never answered the phone I was waiting for 1 hour until I hang up and they said my check will arrived in 60 days because my account is closed. That doesn't make any sense. I hope no one else goes through this bad customer service from this bank. Close your accounts and move to different banks because this one sucks.
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November 2020 by Andreas Peter
Went there today again to cash my benefits check that I receive every 2 weeks from a work injury case( check is from Citibank) a few weeks before that I had to file a complaint because they didn’t want to cash my check! I had to drive to another location to get it cashed ! Today told me I probably get a lot of this checks and I should direct deposit them ! They tried to tell me again not to come there! And who are they to make this statements or ask that questions?after I told them that the law requires a physical check , I left and called the Citibank corporate to launch another complaint!The worst of the worst!
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July 2019 by marie see
The worst when it comes to discussing financial matters in a private setting. Incompetent employees handling financial investments. Would never suggest to anyone to utilize this branch office. Complete failure.
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March 2019 by Gina D.
Horrible service!! Rude tellers and extremely immature! Very unprofessional and high school mentality. Will note going back! Do not express themselves in a professional manner regarding costumer services.
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September 2018 by Mike Chamberlain
Never been there when there wasn't a 15 min wait
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July 2018 by Luis P.
This's probably the worst customer service experience of my life.... the lil kid behind the counter has no manners whatsoever and the to top it off their AC was not working in hot a** day in sunny Cali... and he's response was.... ash it not working..... lmfao!