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January 2024 by Shaina Montiel
Super nice and patient! I had to transfer a prescription from the other CVS in the whittwood town center and they never sent my prescription even though they claimed they had. The target CVS pharmacists had it ready in less than 15 minutes. They were very sweet, friendly and accommodating!
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November 2021 by Crystal M.
I really, truly hope they close down this location. The service is beyond horrible. I called and was on hold over 35 minutes and no one ever picked up. I hung up and called the actual store and the supervisor was nice enough to walk to the pharmacy and advise them. Ana picked up at the pharmacy, with such a horrible tone. I Asked to speak with a manager then Gwen gets on the phone with the same tone. If they are short staffed they should schedule accordingly instead of treating customers like crap.
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November 2021 by Ruth A.
Pharmacy is really dirty. Went for flu shot and the counter and chair were so dirty I would not sit down. The person who gave me the shot agreed and said I could take shot standing up. The protective gloves are thrown together in plastic basket including used ones. I should have left but wanted to get it over with and saw that new needle and shot was used.
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July 2021 by Debbie Pinette-Moriarty
2 self checkouts, excuse me ,there is 1 cashier, but only if your purchasing alcohol or picking up photos.
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May 2021 by Lauren J.
Just WOW in how horrible the customer service is here. I went to do a simple exchange as my doctor recommended I purchase an item for a surgery I recently went through that I did not end up needing to use. I couldn't find my receipt or remember if it was a paper or e-Mail receipt, so the cashier advised me she would be unable to allow me to return it without that and recommended I call the corporate line as perhaps they can help me obtain this receipt. I walk out of the store very annoyed and begin to research trying to find the receipt but have no luck. So I also look up the return policy for CVS on their corporate website which states that any item can be returned without a receipt for store credit which I'm okay with so I go in to approach the cashier with this information that I found. She then says that this is not what she knows but can get a "manager" for me regarding this. She then sends me over to a younger lady with dark hair and glasses and when I show her the policy on the corporate website, she said this policy is "at the manager's discretion." I asked her then why it doesn't say that on the policy on their corporate website and she said she doesn't know but cannot go over her manager's head. I ask if I can speak to her manager then and she said very rudely "he's not here right now, he doesn't work Sundays!" I asked when he is available and she said "usually weekday mornings". Well usually I work weekday mornings so I told her I'd just go write a bad review on Yelp since they don't want to abide by corporate policies. She said "go right ahead!" Appalled by their rudeness and how unacommadating they were being over a 8 dollar item! Can't wait to call corporate tomorrow about their customer service
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May 2021 by Mary T.
Lacking heart and professionalism :( You never know what is going on behind the face of someone picking up medication. Yesterday, my daughter picked up meds for a family member in their last days. She was scolded and deflated by the woman at the window, for not knowing the DOB. I called this morning to check if the correct form of this drug was given, and received the same inhumane, rude, uncaring BS, from yet another team member. To look at the other reviews, with an average of 2 stars, leaves me well aware it was not directed at us, but a well embraced tone in this pharmacy office. I will take my refills somewhere else! Hey management! What is up with you??
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April 2021 by Kathy Vance
My pharmacy
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January 2021 by Kim S.
So much trouble to pick up 2 simple prescriptions! The clerk Cynthia was unable to correctly put the information into the computer and told me "You will have to call your insurance; you are not covered" I had to argue with her to insist it is valid. Finally, with a horrible attitude she finally left to ask someone to help her..another better trained employee fixed the error! Never coming back to CVS.. and knowing that CVS will be giving the covid vaccine has made me change my mind about getting the Covid vaccine... no way! They make so many mistakes and then try to. blame you, or insurance.
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November 2020 by Aly Mewafak
Everyone here is always so nice and accommodating
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July 2020 by Hayat Y.
Worst customer service over the phone . I called to ask a simple question about my prescription and the girl who answered was so rude and condescending . Will never return again .
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June 2020 by Lisa M.
Pharmacy very, very slow. Do not understand why it takes so long to fill a prescription. When you need the medication and it takes hours to fill. Total delay in initiating treatment.
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June 2020 by Tom M.
Never had a problem with them. They've always had my medicine in a timely manner. Other than the new hours seem extremely short. What's a man to do? The early bird catches the worm! Just sayin:-)
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January 2020 by Danielle M.
Pharmacy team is horrible. They all look absolutely miserable. You can stand in line for pick up and they simply ignore you. I understand they may be finishing tasks but no acknowledgment. No look. No smile. Nada. They've messed up pick up orders several times. Super frustrating. Try to not look to pissed guys!
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December 2019 by Dee T.
The absolute most unorganized pharmacy. Slow as dead lice and unorganized. They don't know if they are located in the target or freestanding . Specifically asked if they are INSIDE target or not and was given an incorrect answer. It's not that hard. I was told they don't have my prescription at both! So funny... IM THE ONE THAT CALLED IT IN! I work for the doctor that prescribed a simple antibiotic. The ignorance and incompetency that stands behind our drug counters is crazy!
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August 2019 by Alicia B.
Very dissapointed in this cvs pharmacy , pharmacist and staff. I live in lynwood but work here in whittier. I just had oral surgery for 4 impacted mullers almost 2 weeks ago. I now have 2 dry sockets from the trauma so the pain is constant and unbearable. My doctor filled my dry sockets and filled my pain med prescription again I hate taking pills so the pain is REAL and intense for me to even consider taking pain medication. Came to fill my prescription here before work and he said no problem it will be ready in an hour. Came back it wasnt ready. He said come back later because I cannot expedite a controlled substance. I said okay i understand i will come back after work. So i did 6 hours later. And it was ready. Then she asked for my license which I did not have (my fault) okay I took my prescription and went home. Cvs by my house was closed so that was that. Got my license ,Came back in the morning to try and fill again and the pharmacist straight out told me " it looks like you're shopping around" ? Why are you in whittier if youre from lynwood ?!?!?!I have to call your doctor and verify. I didnt understand until my coworker told me she basically insinuated I was a drug addict. So I said that's fine call my doctor I get off work at 2 pm I'll be back then. Then she said you just got this medication filled a couple days ago. it's the 16th my surgery was the 6th. 10 days is not a couple days. She just said yeah it's better if you just go to your city. Not here. So inconsiderate and discriminatory. I now feel belittled and extremely dissapointed. I know the rules and regulations I used to be a medicine technician and she did not have to be so rude and judgemental. Could have gone about it in a professional manner. Terrible experience. Will never come here again.