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November 2023 by J T
I had made a car reservation a week in advance, but upon my arrival, I was informed that there were no cars available. The lady named Gina, who was working at the front desk, had long nails and exaggerated eyelashes, which I found to be a bit tacky. Moreover, her attitude was extremely condescending, and she didn't even offer an apology for the inconvenience. It seemed like she had a "too bad for you" kind of attitude, although she tried to mask it with a sweet voice. As a result of this experience, I have decided that I will not be booking with this place again.
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November 2023 by raudel acosta
2/3 times I booked a reservation at this location, they did not have cars available 2-3 hours before they close or that they’re understaffed and can’t clean the cars quickly enough.
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October 2023 by Claudina H.
Very disrespectful being the manager like she said lie about calling me a day before a leaving a voice message an I had by 4 year old son with me. She said am the manager if I don't want to rent you I car I won't and I said ok then. So sad some people think being a manager makes u better than others.
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October 2023 by Ceasar R.
Worst experience!!! After calling and confirming the inventory, their inventory magically changed when the Manager (Gina) learned I was swapping a current rental (Dodge Ram) out for a vehicle that was comparable to what I owned (Honda Accord). I explained to Gina that I called and confirmed availability before even coming down. I also mentioned the inconvenience I had gone through already with a few other Enterprise shops prior to coming to this one. She showed no empathy or regard. She made it clear she had accounts she communicates with on her phone and needed vehicles available for them. I explained to her I had a reservation for the vehicle they confirmed they had available. She could careless and specifically handed me a business card to contact corporate. All I could do was laugh and proceeded to leave. In the end, Enterprise and this location specifically has a Manager that doesn't care about customer service and it shows. I'll be contacting corporate regarding the experience I had today. After four different locations, this place put the cherry on top. If you're reading this, do yourself a favor and rent from Hertz... you'll save yourself from a headache. Thanks for the great service Gina Zelaya...
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September 2023 by Marjorie H.
I was in a car accident recently and needed a rental. I was able to get one through insurance, it was quick and easy. Took about 10-15 mins. When taking the rental back Clement was very nice and helpful making the return process easy. Approx 10 mins. Great experience all in all
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September 2023 by Julian H.
Gina is a Legend. The GOAT. She really went above and beyond to help us out. Much good karma her way. Thank you Gina!
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September 2023 by Divine Righteous Allah
On 9-1-2023 I had a terrible experience with Enterprise Rent-A-Car. I was driving from Los Angeles to Vegas with my family, and we noticed that the brakes were shaking when we pressed them. We googled the nearest Enterprise and went to the one in Whittier, but they told us that all the cars were reserved. We had no choice but to drive to Vegas with the defective brakes. We had to drive at 40-50 mph because the brakes were not working at higher speeds. This was a very stressful and dangerous situation, and I felt like Enterprise did not take our safety seriously. Definitely don't feel safe renting from a company that doesn't take it's customers life seriously.
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August 2023 by Ralph Manzanares
Dropped off son with rental out of quick
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July 2023 by Gilbert Silva
Thank you so much to Natalie and Gina for helping me and my wife pick our rental car for a road trip! The staff was very friendly and helpful, definitely coming back here!! Highly recommend this location.
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June 2023 by Gabriel Leyba
This place needs more employees than there was.walk in wait and return the car you have to wait
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May 2023 by Wendy Hurtado
They are very nice and very helpful! They all have great customer service, but Corina and Nadia go above and beyond to make sure everything is just right on your rental!
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May 2023 by rosh mariez
This location is unreliable and unprofessional. I had complications with the young drivers fee. I have an insurance claim and they are suppose waive that, they talked to the insurance supervisor to prove that I got into an accident. The supervisor asked as to what do they need more to give back my refund. It took them so much time yo review and they DECLINE it too because lack of proof. Lol the supervisor asked them already as to what do they need more! The management that they have is a mess, they dont want to give back REFUNDS at all. Stay away in this location! The cars are limited too, most of the cars in the website are not available ???
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March 2023 by Chong Y.
Karina/Corina? who helped us was awesome. She was friendly, cordial, and very hard working. She was answering phones, helping customers inside, and constantly keeping us updated on our rental. Even though she was swamped (she was by herself), she still maintained great customer service and was always smiling with a positive attitude. Hope the management team pays attention to her hard work and gives her a raise.
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January 2023 by miguel garcia
Made a reservation and turns out the vehicle isn't available, couldn't help me further. Just wasted my time. No Good
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November 2022 by Alan
Dylan is incredibly knowledgeable and helpful! He is extremely patient and honestly goes above and beyond to help you get the vehicle you want. I think other Enterprises should follow Dylan's example as he is kind, courteous, and friendly. 6/5 stars if I could!
