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February 2021 by Mike A.
I've been banking with financial partners for over 5 years and my experience has been second to none. They're always helpful and courteous. Furthermore I've been fortunate enough to qualify for great interest rate loans that have helped me consolidate debt. Tops marks to Ivan, Brenda and AJ who are extremely helpful and make things happen.
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April 2020 by Cherries V.
Very upset my phone got stolen I didn't have a passcode on it so this people who stole my phone went to my cashapp which my bank account is linked to this app. This person transferred money from my financial partners to my cashapp and sent it to themselves or friend not sure. I called customer service to let them know what happen on Friday 4/3/2020 and representative had me call Saturday because department was closed. Come Saturday I got transferred to claims department right when she started to question me she gave me attitude like it was my fault this happen to me. So I started to get upset because her tone of voice and her communication skills weren't professional. Advised me she would have to speak to a manager regarding my dispute. Keep in mind I work for a hospital and this is their primary bank and I've only had this account open for 1 month. So Monday came along didn't get call so I called the bank back got transferred to the claims department again. They came to a conclusion that it was my fault my phone didn't have a passcode and my fault my bank information was on my phone! Can you believe this? How is MY BANK going to tell me that it's my fault I lost my phone?!?!!?! So I decided to speak to a supervisor and he gave me attitude as well telling me that he has cashapp and it doesn't work that way and tells me it's my fault as well. That they couldn't help me to contact cashapp because they're considered a third party. I'm going to close my account with financial partners I'm in disbelief they treated me in this way. They're basically telling me if I were to ever lose my debit card god forbid and someone made transactions it's my fault I lost my card!?!?! I don't feel secure banking with them this is ridiculous! First time fraud has ever happen to me and it feels like s*** and for my bank to tell me it's my fault and can't help is even worse. This wasn't no $30 this was $506. This why I am upset and I would not recommend this bank i would give them 0 stars if I could!!! I contacted cashapp they want me to make a Police report for the fraud claim but from what I'm aware unfortunately cashapp doesn't refund funds and this just unbelievable.... They replied but yet not useful every other bank I've called said they would've disputed and helped me like I said WORTHLESSSSSSSS . Don't give me advice on cashapp I had it programmed a certain way because it was easier and convenient. I didn't think this incident was going to happen. Your service isn't up to par compared to other banks and you just replied to reword everything I just said why even reply back? If you can't assist me. As I said previous in my review YOU ARE SAYING ITS MY FAULT FOR LOSING MY PHONE "UNSECURED BANKING"
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November 2018 by R. B.
Let's put it this way low overhead that is probably why they have this type of setup and I was not impressed.
