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February 2024 by Erin Z.
Great customer service, staff there were really helpful and know their stuff. I came in with my son to trade some Nintendo Switch games and we were both impressed by the wide game selection. Thanks guys- great job!
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January 2024 by Mahya J.
The service was good when I arrived. I must say that I was impressed with the quality selection. I think the value is standard considering how pricey gaming can be. The location is a fair one, but it can feel claustrophobic at times.
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December 2023 by Al M.
Slow service the manager always has a face mask on and stands 12 feet away from customers. No smile they don't like working here or care about customer service. She literally accused me of stealing because I told her my online order was missing a game. So instead of helping she told me to leave the store empty handed. Don't ever buy pre owned games from them again or order online. The store is shady and Gamestop.com takes your money but doesn't ship all the games. Taking 2 weeks for an investigation! Screw Gamestop after shopping here for 9 years and being a Pro Rewards membership with $15/year, never again. Buy from Target or Walmart or Best Buy. They have better customer service and actually answer their phone (800) 883-8895
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November 2023 by Frederick Morales
Sergio and every other employee at this location gets u set up with everything you need
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July 2023 by biankah vega
The manager brandon was hands down THE BEST . He had the sweetest disposition, was so enthusiastic. Visiting from Texas and by far this has been the GameStop I’ve ever been too. Thank you Brandon for showing us tourists how amazing Cali truly is.
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June 2023 by Ava A.
Sold me a faulty controller and charger that were both labeled as new wtf and I didn't purchase their crappy warranty so I can't return either
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April 2023 by Ramon R.
Only place in the whole county I feel like that answers the phone when I have questions and for that they got my 5 star review for customer service. I spoke with Brandon super professional and very helpful!!!!
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April 2023 by Minerva G.
Great customer services they always help me and my kids with all our questions and concerns
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March 2023 by Adele Soriano
My boys love to look at the games, find games they already own and look at new offerings. We didn't purchase anything on this current visit but the man behind the counter was welcoming and kind to all the kids questions. Forget to get his man but appreciated how he talked to the kids like gamers and not made them feel like they were a bother. Felt comfortable walking around and look at what they had to offer. Would come back when the kids save up to purchase a new game.
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March 2023 by K L
Dropping by around 6 pm evening today to pick up a t-shirt. An empty store with only one clerk on duty, who was rather pleasant and friendly from the outset, whereas his behavior was somewhat baffling. He handed me the merchandise without any wrapping or bag. I requested if he could secure the product in a way, since it’d been down pouring on and off for weeks, to ensure not to wet the merchandise in between transportation. He replied, no bag and nothing else to cover, if I had to tuck it in my sleeve or trouser, I had to. His demeanor came across as a matter of fact, not being rude, sarcastic or that nature. Here is my rationale, either he is in a dire situation, this j.o.b. his only source of income, hence sucking up the store’s moronic policy, or he was stoned, and pulling off an academy award equivalent stunt!
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March 2023 by W
Dropping by around 6 pm evening today to pick up a t-shirt. An empty store with only one clerk on duty, who was rather pleasant and friendly from the outset, whereas his behavior was somewhat baffling. He handed me the merchandise without any wrapping or bag. I requested if he could secure the product in a way, since it’d been down pouring on and off for weeks, to ensure not to wet the merchandise in between transportation. He replied, no bag and nothing else to cover, if I had to tuck it in my sleeve or trouser, I had to. His demeanor came across as a matter of fact, not being rude, sarcastic or that nature. Here is my rationale, either he is in a dire situation, this j.o.b. his only source of income, hence sucking up the store’s moronic policy, or he was stoned, and pulling off an academy award equivalent stunt!
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February 2023 by Janelle M.
Pretty chill. Have been going here for years. Just one thing lately, the shop is "open" in open hours but with the store gate and can't go in to browse.
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January 2023 by Jona
White kid who works there is a chump and rude when being assertive.
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November 2022 by Reuben Alvarez
Pre-ordered COD-MW2 A while back. Sergio ask me to come in and verify the day of launch??and then come back at 9pm to get my game.?.Point less..With gas prices high,Traffic and I live in Brea..Tried calling Trina DM no call back..What's the point of Pre-ordered...Taking my Business elsewhere
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July 2022 by Car Show Gal Sue
Went July 1st, 2022 afternoon. Walked in and maybe 2 customers before us. Man was working the counter alone. We were alone with the man and his demeanor changed. Had kind of bored I don't care attitude. Did not feel welcomed at all... I joyfully said hello & I asked for the items I was searching for and the Cashier went to the back and brought it to me. I noticed a very important item was missing from the box. I asked for another one. Thankfully he exchange with the complete one. But I did not receive my promo item with that item; he said they did not receive them. That was a huge disappointment! I don't see myself returning here.
