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March 2024 by Daniel jimenez
I got a pair of glasses here a few months ago. A couple months in i started to noticed small cracks on the edge of the lens. Another months passed by and the cracked became bigger and almost covered the entire lens. When i had an opportunity to take them the staff told me that because i didn’t purchase a warranty that they were not able to help me. I believe that to be very unfair because this was a manufactured defect that had nothing to do with me breaking the glasses. I have wear glasses all my adult life and had never had an issue with the lenses. Plus the staff was really rude and they raised their voice at me. If i was you i would not choose this place as a place to give business to.
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March 2024 by Jimmy Din
Lakshmi was very helpful and made everything went smooth. Thank you!
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March 2024 by kaelierian
Friendliest staff!
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March 2024 by Yoshira Mercado
Dr. Suaree Torres Is always amazing. Welcoming and takes her time explaining things. And Lakshimi is friendly, helpful, and patient when helping you find the perfect frame. It’s always a relief when she helps me.
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January 2024 by Ella N.
Great job everyone!
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December 2023 by paul guzman
Went in to purchase a new set of eyeglasses. It was an awesome and easy process. The associate was very helpful and experienced in what she did.
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November 2023 by Luis Brito
Dr. Pham was wonderful and pleasant during my visit.Hesleny was such a great help and such important part in the process inSelecting eyewear, she took me around the store and to show me allOptions and made recommendations.I had an extraordinary experience here at lense crafters in Whittier. I will definitely recommend them.
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October 2023 by L M
Had many problems even getting the right prescription. They failed to double check if my prescription was right, then when I told them it was wrong and that I COULD NOT SEE, they told me to wait to get adjusted to them. Basically wait until the 30 day warranty was up. I had to have my glasses sent back about 3-4 time for them to get the right frames and prescriptions. The ones I have now have aren't in great condition. After I got them, the coating on the lenses started coming off, or became splotchy and cracked which makes it difficult to see out of. I went in immediately after they gave me the final pair to tell them something was wrong with the lenses and the lady who was helping me immediately told me I was wrong and everything was fine. Absolutely terrible service from them. I haven't had any problems with this location up until this year.
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September 2023 by Kim U.
My glasses broke. Specifically, the screws came out of the arm piece. I've been driving around with them in my car and decided to take them to Lens Crafter on a Saturday afternoon. They are open until 5 on Saturdays. I walked in and she said it would be about an hour and it would be free to fix. I was not even to my car and she came out with my glasses in her hand and said they were fixed already. Amazing! Fast and free.
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September 2023 by Robert Smith (Bob)
The best staff, really good at their jobs. An amazing showroom and excellent equipment. I just wish they had more display examples of sunglasses lenses. I would definitely come back for another exam, all in all, the best
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August 2023 by Brenda I.
I've been coming here forever. Great location with plenty of parking . It's in the corner of Whittier blvd and First street. The staff are very friendly and professional. They always greet you when you come through the doors. There are plenty of choices for frames from economy to designer ( Burberry, Tiffany, Prada , Giorgio Armani, Ray-Ban , Dolce & Gabana , Oakley, Polo, Michael Kors, Versace, Tori Burch...) You're likely to find a frame you like ! Although I don't have eye coverage on my health insurance, they accept AAA , which gives a significant discount which is 50% off lens . Additionally. they do run periodic specials that offer extra discounts too. ( Now until 9/15/23- AAA is offering 30% off frames & 50% off lens!) Just lucky we can in today for an exam and eyeglasses ! ( btw, I did call in yesterday to make an eye appointment.) If your prescription is straight forward. They usually have your glasses ready the same day ! ( As long as you come in the morning... ) Otherwise , they call you to tell you your frames are ready in a reasonable time.
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August 2023 by Cynthia Martinez
Hi, my experience at the Lens Crafters, Whittier California is always a great visit due to a special rep named Mia. Not only does her professionalism shine through but she is extremely personable which very refreshing. She is friendly, knowledgeable, and always eager to lend a helping hand. She made my 12 yr old feel comfortable and she cleverly allowed his independence to be exhibited. Ad a result of her enthusiasm, we continue to make the drive to this particular location because service of this caliber is hard to find. Thank you Mia for making our trips to Lens Crafters always a joy for the many years we have. You are management material and I wish everyone could make customers feel as important as you do.
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August 2023 by AMIE CAMACHO
LensCrafters has been helping my family see things more “clear “ literally for over two decades !!!! Everytime is a great experience ! Today was the best one .. My son’s glasses broke 6 months ago . I bought him a new pair. I went to his routine check up and his prescription went up. He wanted the same frames. When the lenses came I. The lenses were for his original broken frames I paid for the lenses and I didn’t have enough to pay for another paiir of lenses . I stood there for a minute .. I need to buy his new lenses for his frame and he really can’t read with out his glasses. Joanna . Said wait let me see what I can do …She came back and said “ we’re going to make the lenses for his new frame … at no cost . I wanted to hug her … my song lenses come with all the anti glare, ultraviolet rays , computer protection all kinds of things my son needs to be able to see and to protect his eyes from further damage . Joanna made it possible to be able to get his new prescription. To thank her is not enough I just can’t find the words to express my gratitude. The part that really made me feel emotional and wanted to burst out crying is when my son said mami I can see even better !I can’t ever thank you Joanna for going way above and beyond for me and my son ! Thank you LensCrafters , but most of all thank you Joanna for blessing us today ! A million thank yous !!!!LoveAmie & Adam ( son)
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August 2023 by David Bustamante
Caprice was awesome! Came in close to closing with broken glasses. She got me swapped out and new lenses ordered in just a few minuets. I will return and buy here because of her! Thanks Caprice!
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July 2023 by Alberto A.
Just wanted to say how thankful I am, I happend to break my glasses at work and was looking around to see if anyone can fix them/ I need them for work and I am really blind.I called in and the person that picked up the phone was very kind and polite, asked me to come in before 3:45pmso they could check them out..I came at 3:55pm and was still helped out without any issue.They managed to fix a pair of glasses I had with me and free of charge, I definitely would recommend coming here... very great service.Thank you so much