PetSmart is a large, clean store with a good stock of products for many types of pets. The staff are frequently described as nice, patient, helpful, accommodating, and polite. Many customers report great service, particularly for pet grooming where a warm and gentle groomer helps nervous dogs leave feeling refreshed and playful. The dog training service also receives high praise for effectively building a puppy's confidence. However, the store can be understaffed, which sometimes leads to outdated sales tags and delays. Several customers have experienced significant problems with pickup and delivery orders, noting that items are sometimes not ready, staff ignore waiting customers, or frozen deliveries arrive on the wrong day. Despite these service inconsistencies, the helpful staff and successful grooming and training services encourage repeat patronage.
I was satisfied with the associate that helped. She was friendly and took her time to answer my questions and she gave me options how to purchase the item that was not in stock.
April 2024
Patient and helpful staff. I come here whenever I need litter. The place is definitely understaffed as they don't have people updating their sales tags, but the accommodating and polite staff definitely make it worth repeat patronage.
March 2024
My dogs go in a bit nervous, but soon settle down. Their groomer has a warm and gentle way that calms them both. They leave refreshed, and very playful after their baths. ?
