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April 2024 by Imelie B.
No one ever answers the phones here. In fact they hang them up if you call more than once. I've experienced extremely rude pharmacists, no wonder they are all shutting down. Horrible customer service. If they hate their jobs so much they should have picked a different career path. This isn't my first bad experience. The last time I was here after eye surgery a curly haired pharmacist was disgustingly rude. They need to re-evaluate their pharm techs. Something seems off mentally to be this bothered by polite customers for no reason. (THEY NEVER EVER PICK UP THE PHONES EITHER!)
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March 2024 by Royce K.
Nice location, nothing wrong with rite aid itself. The pharm techs however are some of the most unpleasant customer service people I have ever encountered.
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March 2024 by Mike J.
I needed two prescriptions for extreme pain I was in and I had the prescription sent in 4 in the morning both times and didn't get my prescription until after 4 on both occasion. No one answers they are very rude and they always say they are on lunch no matter the time
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February 2024 by Daniella B.
Worst rite aid I've ever been to. Tried out drive thru to get my medication, they said it'll be 30 mins. Instead of having me wait there at the window, they told me to go back inside. Once the 30 mins are up I go inside, for them to take 15 minutes to attend me at the pick up line. Then another 10 for the pharmacist to read what it says on the medicine box. No customer service etiquette, I take it and go. Worst location ever.
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February 2024 by Mindy Beers
The pharmacy is terrible. They don’t update you on things going on with your prescriptions they just plain don’t refill it and let you know for what reason who knows?
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January 2024 by Mark K.
I have been coming to this Rite Aid location, on Clinton Keith, in Wildomar, for 20 + years. While there may be other pharmacies that are better inventoried, with, perhaps, a bit more of a sense of urgency, I have done my best to support those working in this community. Today, I am disappointed and won't return. Sadly, and unfortunately for Rite Aid in their current financial situation, I'm taking my business elsewhere. In particular, I take issue with one of the pharmacists. She's been there for a while. She's curt, always seems bothered, and is very matter of fact. A week and a half ago, I called my doctor to have my prescription refilled. When I went in last Sunday to pick it up, I was told they, Rite Aid, were waiting for the doctor's call. Mind you, my doctor and his staff are always on top of things. Again, I called my doctor on Friday the 26th. They immediately phoned the pharmacy. When I went in this morning to pick up my prescription, I was told it was picked up at another location. When I responded that I didn't, the pharmacist insisted I did. I said; no, I didn't. She then proceeded to tell me that the doctor had called but, again, it was picked up elsewhere. Why in the hell would my doctor call that location, at my request, and I pick it up elsewhere? This is the -only- pharmacy I've patronized since 1999. So, here's the deal Rite Aid, you need to really give yourselves a serious review. I won't be back. No longer am I willing to pay higher prices for 'convenience' items at your store. Yes, you are close, geographically, but I will go one freeway off-ramp further south for better service and prices. Too bad ... at one time, I liked bringing my business there.
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January 2024 by San Kim
Other than this pharmacy being close to home, I have to say the customer service here is lacking. I’m talking about the pharmacy not the regular staffs because they’re really nice.
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December 2023 by Judy Villanueva
Had a wonderful experience here. Went to get my annual flu shot and the staff was amazing in keeping me feel relaxed!Love coming here because they make me feel welcomed. :)
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December 2023 by JuJo V.N
Took my baby here to get her shots and was worried because she really doesn't like shots at all, but the staff made her laugh and smile before giving her the shot. Annnnnd! She barely cried.They were knowledgable in educating me the after care process for the baby as the shot does its thing. :)Will keep coming back here!
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December 2023 by Kristine J.
Take your prescription elsewhere. This place sucks. They don't have a drive thru anymore. I'll be moving mine to CVS in Murrieta!
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November 2023 by Nicole S.
Wow! This is the cleanest and most pleasant Rite Aid I have ever visited. It was immaculate when I was there, from the aisles to the restroom. And the lighting in the store wasn't harsh and garish like most drug stores. No -- the lighting in this Rite Aid was mellow and relaxing, which sounds like a weird detail to mention, but I'm super sensitive to the light that stores choose to use, and the light in this store put me at ease! I visited this Rite Aid because I was feeling a bit peaked, and I needed something to tame the sore throat I was beginning to feel. I got some Vitamin C tablets, which they had in abundance. I chose the generic version, and they were very tasty. I think they worked really well, because although I ended up getting a full-blown cold, my cold felt minor while I was taking the Vitamin C tablets. So, thank you, Rite Aid, for helping me during my time of need. And FYI: This Rite Aid has a Thrifty Ice Cream shop inside of it! What a blast from the past. There were several different kids of ice cream available for your ice cream-loving pleasure.
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November 2023 by Amanda G.
So I have had THREE different (each with different staff) encounters with the RITE AID Pharmacy. Unfortunate for me. Of course always a win-win for the Pharmaceutical companies.(another review). Win-win for me in terms of TOP NOTCH customer service. "Inept, incompetent"??? Some other self serving reviewer posted, In response TRUST Most certainly not applicable here, but most DEF HERE IN WACKED TF OUT WILDOMAR & YOUR JOKE of an ER "INLAND VALLEY AND THE ATTENDING STAFF the unfortunate night I was treated POORLY there. As INLAND VALLEY ER medical unprofessionals, were not only rude, incompetent and ignorant. Grossly negligent IN THE FACT THAT THIS RITE AID PHARMACIST CAUGHT A HUGE RX ERROR in DIRECT FAULT IN INLAND VALLEY that prescribed OPIOID PILLS x 20 for "an eye contact" that was stuck in my eye? I ADVISED THEM PRIOR TO ANYTHING, beside the REQUEST FOR AN EYE WASH STATION (wait for it) In addition to the strong opioid medication I was given there via oral route. My both eyes now swollen shut. How tf would I guess what was imprinted on a pill? (Yes. Someone from the er asked if I checked prior to taking). I advised NOT ONLY the staff, but the doctor ALSO. And still received Norco medication. Also asked if I was driving. I told NURSE patty yes. my neighbor brought my car, drove me and left my car. Her dad followed.(FK ME IF THIS WAS NOT SOME HIDDEN CAMERA BS SHOW) Shortly after taking Norco. (Contact still in eye, referral to a who cares? Any one IS better than here! I was wheeled to the front reception area left at random chair having waited 20 mins because I couldn't find my way out, again I was alone! Eventually I found the exit to ER (No thanks to you RUDE WHACKED OUT WILDOMAR residents! NOW finding my way out to my car at one in the morning!? Blind, eyes shut ? How the TF, could or would you find your car? With the beeping keyless remote! Certainly not by the help of the incompetent staff of the ER?! Reason for Review? THE OBVIOUS! RITE AID PHARMACY & STAFF CAUGHT THE MISTAKE OF MY PERSONAL JOURNEY VIOLATED BY OVER ASSUMING PROFILING PATRICIA's TO THE GROSS NEGLIGENCE OF THE TREATING MD. "Hey! Thanks A Bunch for FCKING OFF 15 yrs of SOBRIETY from the very pills I WORKED TO STAY AWAY FROM."! Going into the ER, I asked for their eye wash station? Actually begging after 2hrs at home trying to remove the contact myself. A pathetic RN? (Tf? Is WRONG with you)?! First of all. Simply saying "No" would suffice. Nope she told me "WE DON'T HAVE ONE." 1. I was livid and told her "I REFUSE TO LOSE MY EYESIGHT BEHIND HER STUPIDITY! , "What do you think OSHA & the CA STATE MEDICAL BOARD OR THE CONSUMER BOARD OF AFFAIRS WOULD SAY TO THAT?!!!" And secondarily, question my intelligence ? Moron! I MAY BE A HISPANIC IN a WHITE WHACKED OUT WILDOMAR WORLD! But "uneducated, below you or deserving" of such GROSS MALTREATMENT, pre during and post my trip TO YOU IDIOTS AT Inland Valley ER! Even if a problem years ago or "a heavy addiction at that visit!! WHO OR WHY YOU FEEL YOU ARE THE SOLE PERFECT HUMAN IN EXISTENCE RENDERING YOU OK TO JUDGE AND TREAT ME AS YOU DID??? In a crappy concerted effort at fitting to your made up story of ME, I am human with human emotion. Accompanied with an education and attention to THE WORST CASE OF PROFILING FROM WHITE AMERICANS WHO SHOULD BE AWARE OF THEIR SICK BEHAVIOR ON DISPLAY! TY RITE AID PHARMACY,YOU SAVED ME BY EMPLOYING YOUR ASTUTE SKILLS! THE BEST PHARMACIST & team members, unlike the idiots over there who also flushed the OPPOSITE EYE where the contact was lodged. I couldn't see the RX's. (4) TOTAL. But most of all, the obvious. *I did not relapse but was down for a few weeks over this DIRECT FAULT OF iVer! Douche bags! I'm hurting thinking back as I type this. No my Google review wasn't enough over A MONTH HAS PASSED & still PISSED? * I ubered 2miles home as per my vision and being inebriated. $524. Next day as my car was towed. I woke at 3 PM NEXT DAY ON T
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October 2023 by Ilona E.
The worst pharmacy EVER. My meds were called in by my Dr. a simple medication. This pharmacist took it upon herself to red flag my meds because my home address is Corona? There ARE NO LAWS PROTECTING PATIENTS FROM THESE OVERZEALOUS PHARMACISTS FEARING THE DEA regarding any scheduled medication. It's a medication that has horrible side effects if suddenly stopped. And why in the world would she care where I lived? She was waiting to talk to my Dr? FOR WHAT HE CALLED IT IN... I spoke to my DR that evening.... she lied about calling my Dr. he never got a call... plus she ended the call with well it's almost closing time so call back tomorrow. I was so angry I could not believe what had just happened. Cut to the next day I called and the rudest receptionist puts me on hold FOREVER. I had to call 3 times...NO ANSWER NOW. The 4th time I called she picked up and just transferred me to the pharmacist without saying "Hello or please hold the pharmacist will be with you?!" Unprofessional. Finally the pharmacist answers said she was filling it at that moment and I asked why the other pharmacist didn't fill it last night she said something vague about my address?! She also lied because when my husband went to pick it up an hour later.... it wasn't ready and the two women working there were extremely rude to him. WHY DO THESE PEOPLE WORK WITH THE PUBLIC...IF THEY ARE SO MISERABLE GET ANOTHER JOB! Rite aide hire professionals who like what they do! NO REASON TO QUESTION MY PRESCRIPTION THERE WAS NO REASON FOR ALL OF THIS DRAMA. I AM SO ANGRY I will be contacting the corporate office. These people need to be held accountable for their actions. As I stated this is a medication that cannot suddenly be stopped. This is someone's life and welfare ITS NOT A JOKE OR A GAME!
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September 2023 by M F
Don't come here. I changed my pharmacy to CVS after relentlessly trying to get my prescription refilled. The workers here would not help or answer any phone calls and if I got through they would hang up on me and my doctor’s office. This has been an ongoing issue with this pharmacy for a couple months now on top of being rude, unprofessional, and argumentative. Save yourself the headaches and go somewhere else if you need your prescriptions.
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September 2023 by Itzel S.
I never leave reviews but the pharmacy staff is the worst ever. I was asking a basic question and got attitude for no reason next time I'll get their name.