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April 2024 by Paul Glenn
Very incompetent post office unfortunately. Hard enough to get things when you live rurally then to have these employees send things back as “unknown person” despite having a P.O. Box that you pay for is extremely frustrating. Have some accountability USPS
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March 2024 by Irene Sundiam
I just wanted to give a huge shout out to everyone in Willits Post Office especially to Postmaster Scott Butler. I had a problem with my mail and even after multiple calls and emails to USPS no one was willing to help me. It was extremely frustrating. I finally went back to the Willits Post Office and explained the issue and they looked into it. Postmaster Scott Butler came out and assisted me himself. He did everything that he could to resolve my problem. I just want to express my gratitude to him and his whole team. It felt good to finally be heard and understood about my concern. I feel that we usually just complain and dont thank them enough for the hard work that they do. Once again, to everyone there at the Willits Post Office, Thank you for all that you do.
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May 2023 by Charles D.
I've been going to the Willits PO for 21 years and no matter who works there everyone is friendly..Even at Christmas time when there is a line out the door they get you through fast with a staff of 3..I live in a rural area and mail delivery gets an A+..Avoid the Ukiah PO..Long lines, a staff of only 2 and expect a long wait..
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December 2022 by Rebecca Daun-Widner
Efficient, courteous counter staff, and love our mail delivery people. They go out of their way to be helpful. Love our small town postal crew.
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October 2022 by Alexander Jacob Aaron (Natural Abundance)
Clean and fast, no complaints!
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April 2022 by Chad Thompson
Good crew of kind people. Efficient and willing to help.
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December 2021 by shawn smith
Too lazy to go back and find my package when I’m headed out of town and I need it. Told me there’s too many boxes to find my package.
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November 2021 by D C.
I had a great experience at the Willits post office. I had a fragile item that I wanted to send out quickly but my packing skills were a little rusty. I actually came completely unprepared and was grabbing all sorts of boxes and tape struggling to pack my item. Thankfully, the clerk Phillip was extremely kind enough to show me how to customize a box with a little trick on cutting the sides so it folds over cleanly. He stopped me from cutting up the box like a kindergartener craft project and made sure it was packed perfectly. I am really grateful to have this kind person help me on that rainy day!
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August 2021 by Suzy Christensen
I got great service and wonderful stamps
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July 2021 by Robert White
Bunch of thieves I receive an informed delivery that my mail will arrive that day and it’s almost a month now I don’t receive the mail
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March 2021 by Fair Critic A.
The postal delivery person continues to leave my mothers delivery packages (food and medicine) on the driveway near the road for deer, bears, and people to access. Numerous complaints were made in person several times and by phone, when they used to answer the phone. The delivery person is also rude and refuses to deliver to the front door. My mother has to call someone to get the package for her. The post office is nice when the complaint and says they will take care of the problem but absolutely NOTHING changes.
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October 2020 by D H.
Love the Willits PO. Best Staff ever. Everything runs smoothly, no lines, wonderful customer service.
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September 2020 by Susie K.
I had a problem getting my mail . Called the post office and spoke to Jesus on Saturday. He went above and beyond to find out why I wasn't getting my mail . It seems my regular carrier was off for a few weeks and there was a mix-up. He called me twice with updates. By Monday everything was fixed. I am so glad that Jesus is the one who answered the phone. Awesome customer service.
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August 2020 by John B.
Can't say enough nice things about USPS folks. All of my personal contacts with them have been good experiences conducted with ffiendly courtesy and high efficiency. They work hard to deliver with care.
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August 2020 by Alexandra Young
Just plan awful on getting packages delivered. It is actually ridiculous at this point.
