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December 2023 by Janie S.
Lisa is wonderful. She is very efficient scheduling, answering questions and friendly. Always smiling and willing to help turn bad experience of wreck into a better day. Always kept me informed.Luis is very friendly and informative. Had to replace one hubcap from wreck and he went ahead and changed out the other 3 that I bought at no charge.Dalton and Andy awesome guys. Great paint repair done. Knowledgeable and went above and beyondHighly recommend Classic Collision. Hopefully I wont ever need them again , but if I do, this is my go to place.
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November 2023 by J T.
Don't go here if you have a TESLA. State Farm recommended this body shop to repair a broken glass roof on my Model 3. I called Classic Collision to set up the appointment. I spoke with Lisa. Lisa said they do not work on Teslas. I was confused and told her that my insurance specifically recommended them. Then she said "oh ok, we do work on Teslas." Was she lying or just confused? She said she couldn't schedule me until insurance sent in an assignment number. I had insurance do that. Then I got a call from a call center telling me they were ready to schedule the repair. The guy on the phone said, with confidence, they could not schedule me for 2 months. I thought that was ridiculous. So I called the store number again and spoke with Lisa again. To her credit, she got me scheduled for the following week and she clarified that it takes 1-2 months for the parts to arrive. Hearing that my car would sit at the shop for 1-2 months, where the cracked roof may worsen and allow the elements to enter and damage the inside of the car, as well as cause the battery to lose charge for a long period of time, did not sit well with me. I decided to call Tesla directly. The Tesla dealership and service center in Temecula was able to get me in this week and had the repairs done in literally THREE HOURS. I had to do some extra work to get my insurance to cover the bill, but they did.If you have a Tesla that needs repairs, you should go directly through the Tesla dealership.
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November 2023 by Teresa E.
A motorcycle crashed into the back of my parked car about a year ago. Tried this Classic Collision since the one in Barstow tried to give me my car back with a bent frame and a lot of other damage and missing parts. Here's how this time turned out.
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November 2023 by Benjamin Gamble
Nice friendly professional clean and fast. Coffee was trash tho ?
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November 2023 by Brandi Bradford
This company had my car for over three (3) weeks due to a car accident. Every time we called they would give us a future date for when repairs would be completed. Our last call they said “we can’t provide an update.” We called our insurance company and found out they had not released payment for repair. So for almost a month we had to endure a hardship of no vehicle, because the company never informed us the car wasn’t being repaired. You would think they would have communicated with us. Therefore, I picked up vehicle and took it to a more reliable and professional company
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November 2023 by Scot Gezewski
They forgot to put the nuts on the $1000. Dollar door trim, they could have fell off and caused an accident
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November 2023 by Fabio A.
Very disappointed with my experience at this location.Brought my work truck in on Oct 10th. My insurance approved the necessary repairs the following day.My truck sustained " minor " front end damage.Called in approximately a week later inquiring about the status of repairs. Was told , waiting on parts.Called a week later, was told additional internal damage was observed and additional parts were necessary.Called Nov 1st. Was told truck was being assembled and would be ready Thursday , Nov 2nd or Friday Nov 3rd at the latest.Called Nov 2nd. Was told truck was assembled and being detailed. Would be ready Nov 3rd, Friday afternoon. Called Nov 3rd. Was told , waiting on insurance to make final payment.One story after another. Excuse after excuse. Today, Nov 3rd. Still waiting almost four weeks.I understand this facility is busy but in my opinion, they should reevaluate their standard operating procedures and work on improving their overall customer service department. I made a mistake bringing my business to this establishment. Disappointed and frustrated.
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October 2023 by S S.
I hope your management has addressed these issues with the team. I also would like to point out that I found it weird that my Tesla M Y P was constantly losing charge as if they used my vehicle to listen to music from during the duration the body shop had my vehicle. If my car was there for service it should not have required a recharge as many times as it did. Your shop was recharging my vehicle every night. A customers vehicle is not to be used as an entertainment vessel during a repair.
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October 2023 by fedemar malit
the definition of professional
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October 2023 by Junior C.
Horrible service . The guys there don't sound like they know anything about cars and become rude if you ask questions. I wouldn't recommend this place to anyone for car services . My car sat there for 2 weeks without any repairs done to it. And they are extremely unorganized and unprofessional. I would give less than 1 star if possible. Don't bring your car here. Don't matter if it's a Nissan Versa . Don't bring your cars here . Waste of time and money .
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September 2023 by Raegan B
At first look, I was very satisfied with the work from classic collision. The paint match is good and the damage was repaired. I noticed a couple days later some wires hanging under the steering column and upon inspection it was clear that they had left a panel cover out from the steering column underneath and that left the Steering column exposed as well as the wire harnesses. I took it in to classic collision in Winchester today to get it looked at and they told me that it was never there. I bought this car brand new off the lot I know it like the back of my hand and I know the panel cover was there. They just told me nope, it was never there, like I don't know my own car. Very disappointing. It's a $50 panel and I just gave them over $1500! Sad they would discount my intelligence and my recollection of my own car.Not sure how many screws or bolts they left out that were "never there".
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September 2023 by calprlyp
I highly recommend Classic Collison. From day 1, they were very helpful. Good service and communication! Didn't wait long for my vehicle to be fixed. Thank you
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August 2023 by Janie Smith
Knowledgeable, friendly, explained well. Great customer service.
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July 2023 by Ofei Beats
Very professional, kept me up to date with the repair process, and answered all my questions. Definitely recommend
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June 2023 by Lissa P.
I went to two body shops for an estimate. One body shop tried to charge me extra on top of my deductible due to a small Knick in the back of my car not near the damage from the accident. So I went to classic collision for a 2nd estimate and opinion! They were honest & did NOT charge me extra. They worked w my insurance- Allstate. I just got my car back literally 2 days after dropping off and not only was the work done fast & smooth, but the work was done very well. You can't even tell my car was damaged. The paint matches. And they even fixed the ding in my car not caused by the accident & they washed and detailed it bonus is they work w enterprise so you literally just drop off the rental at this shop when you pick up your car. The ladies at the front are so sweet and friendly! I highly recommend this shop! They are honest & trust worthy, professional & do a superb job! Thank you for such amazing service! My car looks brand new!
