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January 2024 by Tammy L.
When I walked in I had to "excuse" myself to walk in between 2 employees who were too into their conversation about personal stuff (I heard them talking) to even be bothered to greet me. This store is nice but you're never busy so I'd suggest you teach your employees about customer service before your business closes for lack of customers. You're overpriced so why on earth would I continue going there when your employees can't even provide the bare minimum of service (e.g. greeting a customer). Also, multiple employees saw me looking around and NONE asked me if I needed help finding anything. In this day or age, you cannot survive as a business without good (even decent would be nice) customer service and you sure won't make it at your location in French Valley by upsetting the locals who live and work in the area. I will be telling everyone I know about this experience. I will NOT be spending anymore of my money at any of your locations because this is the typical pathetic service I receive EVERY TIME I come into this location. The employees act as if they're bothered by customers being in there. Not to mention that on this visit alone I spent over $140. which basically covers an employees pay for 8 hours. Do better Rite Aid.
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January 2024 by C. R.
I just want to give a shout out to Pharmacist Trevor at Rite Aid Winchester. I have experienced much frustration and headache with my previous pharmacies. Trevor is a breath of fresh air! Instead of being treated like a transaction I not only experienced Trevor's precision and accuracy, but even greater his genuine empathy and care for myself and I'm sure all his patients. My grandmother was the first woman pharmacist in the state of Texas, so I grew up partial to excellent pharmaceutical care, and Trevor is an excellent example of what a great pharmacist can and should be. Thank you Trevor and Rite Aid!
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January 2024 by Code A.
The store is great nothing bad to say about it but the pharmacy is a different story. Do not use them for your medicine if you really need it . They will make up all kinds of bs to you on why your medicine is not ready. Yesterday they told me I could not get my medicine because my insurance will not pay for it anymore. I said ok I will pay cash . I was told they can not fill it because the Inc would not pay . I said what do people with no inc do . They didn't give me an answer and I still do not have the medicine my doctor told me to take . They would also not send it to a different pharmacy to fill like I requested. But they had no problem getting all my medicine transferred over to them.
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October 2023 by Linh T.
I used to work for this company and thought why not transfer my Prescriptions here. So far every-time I've picked up my prescriptions, they don't to care, you have to wait and who ever helps (tech or pharmacist), there is no bed side manners and prescriptions aren't filled according to the prescription and when they make changes you're not informed. I had a prescription that was supposed to be ordered and was told it would be in by the next day, called no one picks up (waited on their automated line for over 5 mins with it returning to main menu). I finally get to talk to someone and prescription was put on hold and they had no reason or idea why. I had to transfer my prescriptions elsewhere.
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October 2023 by Shauna G.
First time coming in here, my husband wanted some Thrifty ice cream which we ended up not getting anything. I do like how they sell them in containers so we will have to be back to look around better next time. This store is very new, clean and extremely boujie. From the outside it doesn't look like it's open, but it most definitely is. Seems very sparse with their set up, but hopefully they will be adding more things in the future. Nice pharmacy/waiting area plus they even a beauty bar area. They also had my favorite candy bar, but I refuse to pay 2 for $5, that is an insane price!
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September 2023 by Deborah K. Smith
If you’re looking for a pharmacy that is there to help you get high level service’s then Marian the Director of this pharmacy is the place. She and her staff have provided excellent service especially working hard to provide prescriptions that have been difficult to provide due to supply shortages. Highly recommended.
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August 2023 by Veronica Perry
Y.Patel, pharmacist deserves 10 stars for the outstanding informative care I receive from him. Dr. Patel is never condescending in his approach to educate with a simplistic demeanor. I feel better knowing that he is on top of things regarding my health. I’m now updated on my immunizations because he suggested I consider completing them and I did. The Winchester area of where I live was in need of a pharmacy. I’m thankful that it’s rite aid and that it’s Dr. Patel who serves our community. I consider him a team member regarding my health.
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August 2023 by Janette &Jeremy Rodriguez
Love this place! So clean the staff is so nice and professional! If I need any type of medication or ointment this is my go to place! Marian was so nice helpful. Definitely my only place to go.
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June 2023 by Matt Rice
Hannah was very helpful and patient with my 6 year old during his very drawn out ice cream selection process. Thanks Hannah!
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June 2023 by Mandyii Kirkpatrick
They went above and beyond to fix their online system and get my order to me quickly. 10/10 Thanks Rite Aid staff ?
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June 2023 by Winnie Pugeda
Fast and convenient always there to answer questions
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June 2023 by Trenton Parker
Awesome place makes me feel very comfortable , friendly staff , pharmacists explained my daughter’s prescription very well , very happy
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May 2023 by Randy Rivera
Daneen was outstanding. Great Job
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May 2023 by Lele Cast
Olma was super amazing!!! She helps us in everything!!!
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May 2023 by Emily Olson
Super impressed and pleased with this neighborhood Rite Aid. We just moved here and are so happy to have a pharmacy super close to our new home. Today I filled a prescription for my son and Marian was a HUGE help. She was extremely knowledgeable and patient with all of my questions. Definitely will be using this Rite Aid for all our pharmacy needs!
