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July 2024 by William Myracle
Chad and Lorenzo helped me so good
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July 2024 by John Beiber
Chad's the best
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July 2024 by Camille Pete
The service person from your sales team was very welcoming. All my questions was answered and I was invited to come back to update my iPhones.
I left a happy customer for change from some other companies I have visited and haven't returned. Great job ??
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May 2024 by Kimbra Young St. Martin
Lorenzo & chad were amazing
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March 2024 by Al Storms
Just went in to try to get my account pulled up to see if I was being billed for service that I was not using. Without even looking at my account or willing to look up my account or even caring enough to try to open it or talk to me more and see what we can do about my situation I was just told Yep they’re billing you. Nope you can’t do anything about it. Yep, they’re still gonna bill you and I felt like I was bugged by them for asking these questions in my first walked in the store the gentleman was sitting down playing on his phone, so I’m guessing I interrupted whatever he was doing because he was very short with me and not willing to help. Just wanted to get back to sitting down and doing what he doing before I walked in. I’m also a local Windsor resident and I’d like to shop local and support my community that I will not be supporting this AT&T store. I had bad experience a few months back when I first came here and I just wrote it off as new guy not trained in that so didn’t think anything of it but now that I came in here and different people, and it happened to me a second time, not coming back to the store
The best door to go to is going to be the corporate store that’s off of Santa Rosa Ave. right by Crumbl cookies and the Costco shopping center. They have the most power to help you and also employees care about any question you have if it’s important or not.
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February 2024 by Myke M.
Walked in to buy a new phone. The two associates were with customers so I understood I'd have to wait my turn, but neither employees even acknowledged my presence while I waited at the front. I expected at least an, "Welcome to AT&T we will be with you momentarily". Something. Anything. I browsed for a few more minutes- still nothing, so I walked out. Will take my business somewhere with some common courtesy.
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February 2024 by Dannie Salas
I can not thank Mr Serrano enough for taking the time to help me!The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me “I can sell you a phone” and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don’t know if he was intentionally lying or lacked the knowledge of how to do it.I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn’t end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone.I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It’s called a “Win Back”. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don’t really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge.Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.
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January 2024 by Amy A.
I can not thank AT&T 469 Stony Point Rd, Santa Rosa and Mr Serrano enough for taking the time to help me! The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me and just kept telling me "I can sell you a phone" and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don't know if he was intentionally lying or lacked the knowledge of how to do it. I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn't end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone. I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It's called a "Win Back". He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don't really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge. Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.
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October 2023 by Charlie MVC_2
Outlet store. Don’t bother with these guys. Go to the real Santa Rosa store instead. keep an eye out and nose plugged for an overgrown manger with the douchey sunglasses. Pretty sure he’s not even an at and t employee but works for a bunch of outlet stores. You’re better off dealing with actual real at and t employees, not two bit contractors.
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October 2023 by Andres Busio
Came in to get replacement screen, Fernando was very polite and professional got the job done efficiently. Definitely recommend stopping by
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October 2023 by Debra Roberts
Chad & Lorenzo helped us very good.
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August 2023 by Bertin Bravo
Lorenzo is very well.
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August 2023 by Rudy Leon
Fernando and Lorenzo helped me sooo good :).
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August 2023 by Noe Gutierrez
Lorenzo is great!
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August 2023 by Kenneth Holybee
LORENZO WAS GREAT! FAST COSTUMER SERVICE
