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January 2024 by ちゃぴ
Too sweet
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November 2023 by Christina R.
If I could, I would rate this place ZERO stars. I just created this Yelp account just so I could make this review. The level of hostility and poor customer service was absolutely shocking. Right off the bat, I felt the most hostile attitude coming from a young brunette male and female with blue/brown hair working. It felt like I was inconveniencing them just by being there. When I tried to ask a simple question about the flavors, the young lady brushed me off, rolled her eyes, and mumbled a response without any willingness to help!!! SO RUDE!!Once I ordered my ice cream, both employees immediately rushed to the back without a care in the world. This frustrates me because there were other customers inside needing assistance.I will NOT be coming back to this location.
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October 2023 by Steve H.
I don't know what happened to this place I used to like to take the kids there. Always a fun place to go but not anymore. The staff has been rude and not attentive to the guests. my wife went in there the other day and the employees spent time playing with each other and talking to each other and we're rude to her. When she asked to get some service we decided it was probably just a bad day. We went back the other night, and the door was locked at eight looked on the door. It said open till 10 so I knocked and it was answered by a staff member staff member said sorry we closed early. I was given permission to close because I'm the only one here she then shut the door walked away. I have heard that there is a new ice cream place over by Oliver's, but never been there, so sorry to see you such an icon ice cream shop falling apart of the seams.
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October 2023 by Grace J.
if i could give 0 stars i would. my mothers birthday is today, and every year we have a coffee ice cream cake with the words "happy birthday caroline" on it. we ordered this cake many days in advance and the worker on the phone confirmed the cake order. we just picked the cake up and it is a cookies and cream ice cream cake with NOTHING written on it. i am so angry my poor mom looks forward to this cake every year. GET YOUR SH*T TOGETHER
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August 2023 by P L.
They shouldn't be turning 1/2 the lights off at 9:00pm when they close at 10:00.... Manager really needs to check in with the young girls working here making it look closed. Not good for business & difficult to see when only some of the lights are on. Would've liked to enjoy my ice cream inside but I felt rushed out.
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July 2023 by Melissa C.
I ordered an ice cream birthday cake online. The process was super easy and so convenient. On the day of pick up, I was in and out of the store in less than two minutes. I was super satisfied with the job they did on the cake. Not only did the cake look fabulous, but it tasted so good! I will definitely be using them again in the future. Thanks Baskin Robbins! You understood the assignment and put other ice cream shops to shame!
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June 2023 by Nicole V.
Very disappointed. 9:52pm and the doors located. Young 18 year oof female says we should Let them in. Young males says no. Not cool bro. You are supposed to be open til 10.
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May 2023 by Becky R.
Windsor Baskin- Robbins needs to close it's doors! The service sucks, they are out of everything and something is always broken!
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March 2023 by Deea S.
Tucker and his crew are helpful and cheerful even when they are busy and sometimes understaffed. They can make special request items.
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February 2023 by Megan M.
TERRIBLE customer service! We wanted a late night treat and saw they closed at 10, we got there at 9:40. Right off the bat these two young and immature girls were so annoyed we showed up. Acted like we were such an inconvenience for them. They made his 2 scoop cup, with basically 1 scoop and couldn't care less that it wasn't right even when brought up. Made my shake with 90% milk to ice cream and gave nothing but attitude when it came out looking as it did in the attached photo. Please stop hiring these young kids who could care less about their customers! We used to love this location but will not be back. What a rip off. HIRE BETTER EMPLOYEES
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October 2022 by Damian M.
You judge my experience. I'm an adult male, latino. I walked in this baskin Robbins and i was helped by a young white male. I asked for Oreo cookie ice cream and he told me he was out. Okay, I ordered something else. Minutes later a young Spanish speaking mom with her son, approximately 10 years old, walked in. I was inside finishing my ice cream. The young boy asked for Oreo cookie ice cream. They were out. Okay he ordered something else. Minutes later, I'm still inside finishing my ice cream, a white family walked in and asked for Oreo cookie ice cream. The young white worker walked to the back and brought out a new Oreo cookie ice cream bucket. What just happened? I am not going back to 31 flavors. This happened in the afternoon, in September 2022.
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October 2022 by Dena Kennedy
It's our special treat and love it
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April 2022 by K H.
eugene is so unprofessional and rude . i felt so uncomfortable ordering and at one point he even dismissed me and took someone else's order who was way behind me in the line and came in later .the manager didnt even care but helped me finish my order
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April 2022 by A A.
This was our first visit to Baskin Robbins in Windsor-- what a treat to meet Kody! The entire team was hard working and busy for so late in the evening. Kody was awesome - kind, friendly and helpful --definitely giving five star customer service with a smile! -- and the best hot fudge sundae I've had in a long time. What a sweet treat to see these hard working kids and feel good about supporting our local business. Thank you Kody, keep smiling!
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November 2021 by Chero C.
Went today to get a sweet treat for my child. I walked in, and a male and female employee were standing there. The female went to wash her hands while the male took my order. I do not know if he had washed his hands before we walked in, but I am really hoping he did. Regardless of covid or not, one ought to wash their hands before serving food. Any how, he started scooping, then stopped,said something to his female co-worker(she seemed new and being trained), then asked me what flavor ice cream I had wanted , and I repeated to him again which one. He kept on scooping and finally handed it over. But the thought of not knowing if he had washed his hands or not before we came in had me feeling very uneasy. This is the 2nd time something like this happens here. I will not be coming here anymore.
