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August 2023 by Kevin Wood
Garrett Ace Hardware is well stocked and organized. They're always very helpful. When I need help identifying or finding something, Associate Adam is usually in the aisles somewhere. He is a wealth of knowledge about the items for sale and their uses. He's friendly and has a great sense of humor too!
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January 2023 by doug reynolds
It's certainly not your Big Box Store, but they're handy in an emergency, and they have a lot of uncommon hardware necessities.
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October 2022 by Michael C.
Been going into the place sometimes twice a day for 20 years. Seen countless employees come and go. They have a new "No back pack" rule and since getting my E-bike, I've rolled in a couple times wearing my back pack since I know all the regular employees so I didn't consider it was an issue since I'm a regular....but wait.....I forgot about my brown skin...... (My blonde white wife rolls in there with her big satchel without issue) ...Anyways, the arbitrary nature of certain rules effect some more than others in todays world, in spite of how well employees know you. The first time I was stopped, the interim manager insisted following me around the store even though she admitted seeing me there almost every day. Last night, I stopped in quickly to grab a gallon of muriatic acid.... A nice elderly man was looking into their inventory when the zoftig, white manager demanded I leave the store....(who's personally seen me in there countless times) Refusing to leave until they checked inventory to save me an extra trip,...(they were closing in about 15 minutes and I might have been the only customer there...Didn't see the problem)....The manager quickly called the sheriff to have my brown a** thrown out of the store....which they expeditiously did.... I'm writing this because I'm so tired of being racially profiled in spite of being a prominent business owner in Windsor and have earned the respect of those who know me...and don't focus on my skin color. I did remind the manager that every single photo on their "wall of shame" (photos of customers stealing) have white faces and in spite of his own skewed morals and folkways....is inversely profiling the pigment of the skin I was given. Just a sad true story. Do with it what you will
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October 2022 by Jorunn Nelson
Every Ace is a fun place experience. Nordstrom of hardware and everything in between and beyond!
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October 2022 by Mary Wyatt
They seem to always have what I need!
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October 2022 by Betsy Mallace
Ace is the place with the helpful hardware folks. They have very knowledgeable staff, who are friendly and available.
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October 2022 by Lynnette Davis
When I need hardware items this is my go to place or plants or Christmas lights
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July 2022 by Rob Verporter
Giid prices, great knowledgeable customer service...
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May 2022 by Andrea Vodickova
I get followed by two employees for wearing a backpack like I’m a thief. Meanwhile the employee looked like she would steal my possessions and money herself. I regret every dollar I’ve spent here in the last 5 years. FU.
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November 2021 by deanna trapin
The staff was very helpful & I found everything I was looking for
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October 2021 by M R.
The people there are very friendly and super helpful. A much better shopping experience then the big box stores. They have everything you need. I have never gone there without finding what I needed. The only reason I am not giving five stars is the girl at the cash register. She is new and very rude. She was short with her answers and just had a disgusted look on her face and acted put out because she could not work the register right. Perhaps some customer service training for her may help.
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October 2021 by Paula S.
John at Garrett Ace Hardware was able to do the impossible! I've been carrying around an old paint sample from a different brand of paint that wasn't in the computer system. Five minutes later, he was able to match it and gave me additional stickers with the info on it should I need more. I was very impressed with his customer service!
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October 2021 by Mannuel Osio
I love the rewards you get, I went and got $5.00 off my purchase. The people working there are really nice. I recommend this store more than the one in Guerneville Rd. in Santa Rosa, the employees there are horrible from the manager to the cashiers.
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August 2021 by Sergio Torres
This place has gone down hill since I worked there over 10 years ago. Not 1 employee asked me if I needed help, had to pretty much yell to get attention.
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August 2021 by Fred Hibdon
Love both locations very friendly staff they have a little bit of everything
