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March 2024 by Laura P.
Beware! The previous owner was fantastic. We have been customers for 20 years. Since the ownership changed, this company is poorly run. In 2023 a technician was sent to perform an alarm test. A service we did not request. This company has only serviced our extinguishers in prior years. They charged $430.50 for a test and replacing a battery we did not request to be done. This year, there was miscommunication in phone calls and emails surrounding the date, who was coming out and for what service. There communication both verbal and via email is deceptive and misleading. I no longer trust this company and will take our business elsewhere. I requested for all my accounts to be closed today and would ABSOLUTELY NOT recommend them.
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March 2024 by Mike B.
I'd give zero stars if I could. This company is a rip off, they'll over charge you and not complete the job correctly. Incompetent communication. Overcharged us and when we walked the 125 extinguishers more than several were missing after they "replaced" them. Fire safety isn't a line of work where pieces can be missing. I would seriously give them zero stars if I could. Avoid at all costs.
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November 2023 by Jeff G.
BEWARE before you use these guys. Read the reviews. They are ripping off their customers. I've been doing business with this company for years. And then they were acquired last year. The new owners only care about profit. They raised their rates from $175/hr to $250/hr. They now charge drive time of $500/hr (2 guys on ea job) and round up (of course they do). They also have things like walk in fees, processing fees etc, just so they can pad their already excessive bills. There seems to have been excessive turn over. They do dishonest things like charge your credit card without your authorization (yes, just happened to me) I've spent more than $10K with these guys this year because I needed a couple of panels inspected and replaced. They also used to service all of my fire extinguishers. They can't even figure out how to maintain that service. My favorite thing though, is that the new owners didn't buy the business or the customers, just the phone number. The name is slightly different, so they don't have any responsibility or liability for work that was previously done but they want everyone to think that they are the same good company that had serviced Santa Rosa for years. They definitely are NOT, they are a new entrant who isn't worth doing business with. I would never use them again nor would I recommend them. There are other companies like Foot Hill that provide the same services, they are less expensive and more reliable.
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August 2023 by Antonio M.
Went in Friday afternoon to buy two fire extinguishers. To my surprise they charge a $13 walk in fee! A brick and mortar store charging a walk in fee? Also didn't help that the rep came to attend me after waiting 10 min and ringing the bell, one of the employees joked about giving me the "Friday Special". I brought this up as I was getting rang up for the fire extinguishers and he confirmed that the walk in fee was the Friday special. So I guess call in first and make a reservation to buy their products? IDK, that was a first for me..
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August 2023 by Jennifer P.
He did an Amazing service here in gualala very professional and efficient. Definitely would recommend again
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July 2023 by James M.
WARNING! Do not use Santa Rosa Fire Equipment Service, the new owner should not be in business but should be in jail. His business strategy is price gouging and deceptive business practices. The previous owner Mike, was honest and trustworthy, he ran a good business. I have used his services for many years. The last 5 year Sprinkler Inspection he performed on my building was July 13, 2015. The basic Sprinkler Inspection cost was $500.00 and a new pressure gauge was $26.25. TOTAL COST $516.25 Unbeknownst to me, Mike retired and sold Santa Rosa Fire Equipment. In March or April 2023 I received a telephone solicitation from Santa Rosa Fire Equipment Inc. They informed me that my 5 year Sprinkler Inspection had expired and they had not previously contacted me to inspect my building due to Covid 19. With a tone of urgency they informed me that my my building not only needed but required a 5 Year Sprinkler Inspection. Having used Santa Rosa Fire Equipment Service Inc in the past and not knowing the previous owner, Mike had sold the the business I agreed to have the building inspected. Santa Rosa Fire Equipment Service Inc. inspected my building on April 20, 2023. On April 27, 2023 I received their invoice for $2,389.57 The basic Sprinkler Inspection cost was $2000.00! ($1500.00 more than the previous inspection in 2015, a 400% increase) Then there were their miscellaneous charges.... Truck Charge $175.00 (How else were they going to get to the job). Administration Fee $113.79 Sprinkler Signs (which I had previously installed) $20.00 Steel Water Guage $53.50 (The previous guage worked fine) Commercial Standard Response Pendant $27.38 TOTAL COST $2,389.57 I realize there is inflation, but a 400% in the basic Sprinkler Inspection, and then the add on miscellaneous fees of $389.57. these prices are unreasonable and considered price gouging. I have contacted and received other estimates for a 5 year Sprinkler Inspection for a building my size (1,325 sq. ft.) from other establishments and the prices have ranged from $500.00 to $900.00. They do not have a truck charge or an administration Fee. I have requested my bill be adjusted accordingly but have yet to receive a response. If necessary I will fill a complaint with the Contractors State License Board and the California Department of Consumer Affairs. BEWARE: Do not use their services!
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July 2023 by Vincent V.
My family's first time using this service for the extinguishers at our warehouse. Very pleased with the whole process. Steven was great, he had a trainee with him and still completely present with us answering all our questions. Very nice guy and we appreciated his professionalism. I'll definitely be using this company for our yearly inspections moving forward.
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June 2023 by Desiree G.
We've done business with SR fire equipment for years . We never had an issue until recently . They're over charging for literally everything. We got a $2000 quote to put up 3 sprinkler signs and a handle for our angle valve. We got charged for an inspection, they new we wouldn't pass , and what's more , is they want to charge us another $250 to have their guy come out and look at our signs to pass us. It's straight robbery. It's ridiculous. We took our business to Tom at Alpha Fire Suppression Systems instead. They put up all our signage & replaced our handle at no cost.
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December 2022 by Amanda M.
The gentlemen in the warehouse were professional, knowledgeable, and super helpful when I went to service our household fire extinguishers. I highly recommend and will be back next year when I need them serviced again!
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December 2022 by Kellie W.
DECEPTIVE AND PREDATORY BUSINESS ALERT! DO NOT HIRE THIS COMPANY! We purchased a property recently and hired this company because the phone number was on all of the equipment. They started off great until our fire panel failed and then they started gouging us. The most recent experience that prompted this review went as follows. Tenant shared that an alarm was going off and lights are blinking on the box. My husband (who is in the trades) and I went over... while my husband called an electrician, I called SRFES to get their recommendation on what to do. They replied, "we'll send someone out this afternoon". That was it... I was thinking, great. After spending over $3,500 with them this year, someone to come turn off the alarm was a basic expectation. My husband was working on property when they arrived. He met them, gave them access to the property and he went back to work. He stuck his head out 10 minutes later because he was expecting them to give him an update and they were completely gone. I called to ask what was going on and they said I would get a written report of everything they did with an outline of what work they needed to do and what we may need to have done... so we waited. In the meantime, an electrician came out and walked us through everything he saw going on and his recommendation for what needed to be done. At the end of the day AFTER (after Electrician) we received the "written report" that they promised. This report was a bill that stated: "Found fire panel in power trouble, no AC. The panel is right next to the laundry room and both machines were dead. The house breaker appears to have no power at all. Went and checked the house breaker at the electrical meters and it was turned on. Tried turning it off and on again but no luck. Customer needs to get an electrician to come out and troubleshoot. power." "Fire Alarm Labor" Quantity 2 @ $250 - $500 "Administration Fee" Quantity 1 @ $25 - $25 Balance due: $525.00 My husband is in the trades, we did not need a Fire Equipment company to come out to repeat what we knew. More importantly, they NEVER disclosed that sending someone would cost us, much less the amount. When we pushed back we got a voicemail stating the following. "When we send out a technician we have a minimum 2 hour billing. Whether they are there 1 minute or 1 hour, it's a full hour charge. We will remove one of the technicians from the bill, removing $250." These are deceptive and predatory practices that are 100% misaligned with Consumer Protection Acts.
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December 2022 by Anthony M.
I called Santa Rosa Fire Equipment last Friday to get a some information and pricing on services. Steven answered the phone and was extremely knowledgeable and pleasant. He explained that he was new but he was able to answer all my questions and get my service scheduled.
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November 2022 by Thomas K.
I can only give this company 1 star. The techs were good as far as the work needed. The problem with this company is they don't give estimate. I was told when I booked the appointment the cost would be approximately around $375.00, the same as the inspection the year before. When the bill came it was $1,500.00. I call a asked why they didn't give me a proper estimate. The manage told me they don't have to give estimates. If you decide to use this company make sure you get a written estimate.
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October 2022 by Aida R.
If I can do 0 stars I would because that's what they deserve. I used this company for years with the previous, honest management. When the owner passed away wanted to support that business and stick around but leaving now ASAP. Worse service ever, not knowledgeable, lying inspectors, overpriced services, lame excuse for everything- Covid, inflation. We all going through it. What used cost me in a few hundreds for services turned out to be in thousands now. Stay away and be aware.
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October 2021 by Tim R.
A few years back, the local Homeowners Association decided to install security cameras, the homes are located in a heavy traffic area of San Jose. Through the recommended of one of the residents, Universal Alarm was contracted to perform the design and installation. They did provide appropriate equipment and what was available at the time for local video recording and capture. There are a fair number of buildings and they piggybacked on the Fire Alarm conduits to string their low-voltage Ethernet cables. Cameras installed and server set up. So, initial work all good (thus the fact there are stars on this review). Fast forward a couple of years and the server began acting up. Turns out the ventilation on the enclosure was not adequate and so a new server was proposed with a ventilated cover. New server paid for and put in place, cover never arrives, then some cameras went offline. Repeated attempts to contact the owner all but ignored email / phone. Finally, he responded and discovered a network switch had "overheated" in a different location from the server. A replacement was paid for and installed with assurances that all was now working. Part of the contract replacing the server included documentation for the network layout and equipment as well as the ventilation cover. Neither of these two items were delivered and the admin account for the PC as well as the DVR software was not provided in ordered for local administration to happen. Well this past week, I discovered another dead switch and on closer inspection, it would appear that the "replacement" network switch we had installed was misconfigured to deliver power POE back to the primary switch which just gave up the ghost. In the meantime, those original cameras that the replacement switch was to "fix" were never visible and without the proper administration access, we have been helpless to fix it ourselves or have a new vendor fix it with a full system replacement. All would have been workable if my emails and voicemails for the past 4 years were not ignored. While I don't challenge the technical competence of the company, the documentation and follow through for the price paid did not give us a system that lasted or fully usable. As a Board Member, I am a volunteer and and spending my personal time tracing every wire, network port and configuration to do the documentation job which the association paid Universal Alarm to provide. Please ensure your close enough to their door to physically visit them, or ensure you have all the contract spells out as deliverables in your hand BEFORE you provide the final payment.
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August 2021 by Ellen T.
Brad is so unfriendly and ivery unpleasant. Oh and did I mention he is rude. He acts like you have totally inconvenienced him to do his job.
