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March 2024 by Kimberlie Emge
Andrew was so kind, helpful and extremely professional! Thank you for all of your fabulous assistance, Andrew.
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December 2023 by Mary Tobin
This store must of sold to someone else, it use to be such a friendly store to go into.My last two experiences were not good.Two weeks ago, the adult male that does the notary was snippy to two different customers, not myself, but left me with an uneasy feeling.Today I wanted copies of my driver's license to send to a bank, both kids maybe 20 working in there, didn't seem to know what they were doing. The one male with a boot cast on, made the copies crooked, and too dark, I had told him in the first place they have to look professional to send to a bank. He continued to not understand why I didn't want the copies crooked etc.over his head I guessSo I ended up with half a** copies (2), so he told me he wouldn't charge me for the messed up ones, but wanted me to put them in the shredder, no problem, but it wasn't a shredder, it was a garbage can that a company comes out to take, that was full to the top. I said no, I don't want my driver's license information for all to see, he said well you have to or I charge you for all of these. I said they are bad copies, it's not like I am going to use them, he said I have to charge you, I said you should of let me do them then, I would of made them look good.I didn't want to leave all my info on copies for others to see, and had to be charged. I told him, I will never set foot in this store again. Two incidents in two weeks were enough for me to go to another UPS store.I wouldn't even rate this store a one, but you had to rate something. Go to another store, you are better off
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December 2023 by Roxanne Araim
The absolute best UPS store in Sonoma county!Andrew is absolutely ? the most efficient polite and capable assistant at this store ! Well done Andrew !
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December 2023 by Julie Richardson
I was in line behind a very difficult customer and Andrew handled the situation calmly and with excellent customer service. Always a pleasure to visit this store.
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October 2023 by Jim Evans
Typically a great location. Went to bring in an Amazon return and forgot to seal the top of the box. Worker wanted to charge me $1.50 for 14 inches of tape and 5 seconds of effort...I'd understand if I hadn't done anything, but to be be charged for something that could have been a quick "Let me get that for you this time, but note we do charge for this" would have made the difference between a 5 start and 2 start review.
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October 2023 by J M
So helpful. Totally chill. Work with you to figure out complicated stuff. Love em.
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October 2023 by Rey Robles
HORRIBLE CUSTOMER SERVICE!!!Greedy and hungry for money is what their policies and procedures is what you get welcomed with once you walk in there. They charge to print out a UPS label and for 7 inches of tape to seal a small box. That says a lot about the owner. I canceled my transaction and chose to give my business to a different store where customer satisfaction is willingness to earn your loyalty is a priority. NEVER going back. I’d give ZERO stars if I could.
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July 2023 by Jane Russell
This UPS STORE IS OUTSTANDING! I go in Many times and all work hard to do all they can for you.TODAY THEY HIT A 10 STAR. Andrew helped and also another man at register!!
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July 2023 by Desi Velasquez
Amazing customer service. Quality care, very very pleasantly surprised!!My visit was quick and great. Seth was so helpful, thank you!!!
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July 2023 by Christie Smith
Save your money and time and use a different location. This place is a hot mess. I paid extra to have a package delivered to a little girl at summer camp. It should have arrived two days before camp let out. Did it arrive on time? No. where's the package you ask? who knows? Did this store help me locate this package and help me out?NO!! I paid this store over TWENTY DOLLARS to ship a tiny box and apparently because it was shipped usps (at the ups store mind you) there is nothing they can do. Then what is the point of giving my money to this place? When I went in to ask where my package was, I was told to step aside so they could help other people because my needs would take a long time. To say I'm disappointed is an understatement. I will NEVER give my money to this store. I'd rather use the other shipping store on the town green. I honestly can't imagine this place with be in business much longer. HORRIBLE customer service. HORRIBLE execution. HORRIBLE problem solving skills. What a joke!
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June 2023 by Kelly S.
People have bad days, and maybe on that particular day, he and I both just had too much, and unleashed it on each other. Went back today and the same guy helped me with that same package. He apologized and the process went smoothly. Life is hard as is, I guess a bit of toleration for one another could make a difference.
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June 2023 by Michaela H.
Showed up 5 minutes before closing and associate was talking on his cell phone with the door already locked and wouldn't let me in. Proceeded to take his call on his phone, hung up, turned around to lock their security gate and said he couldn't help me. I have made many returns/pick ups at this location and this was THE WORSE one yet. My father from out of town came for Father's Day and now won't be getting his gift in person..... hope that teenager is happy. Will be going in to talk to the manager in person. If I could give 0 stars I would.
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March 2023 by adam ahrens
Place is surcharging 150% more than in SF or any other UPS store I've ever been in. Shipping cost for a 3 pound shoebox to NY cost 180 dollars here and costed half that in SF.Shameful rip off guised by good customer service.
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December 2022 by Dennis B.
Very friendly service, and I was fortunate enough to be in and out. I had three packages to mail One that had to be scanned and packaged by them for a return One that had been packaged and labeled already And the last one I had packaged to ship to a friend
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December 2021 by Elizabeth S.
Excellent customer service! 'Tis the season to shop online. UPS makes it so easy to return everything you thought you wanted from your favorite stores! Ha! This location is conveniently located in central Windsor and offers great service! Shout out to Andrea for getting my items organized and ready to ship! She was friendly, quick, knowledgeable, and helpful. Worth the visit! No long lines.
