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February 2024 by Dshew89 D
This was a great location to gather my mail and packages while during my extended stay in CA. It is very close to LA and is a must if you are needing a temporary or additional mailbox if you're near the Winnetka, Topanga, West Hills, or even Thousand Oaks area. I even chose to keep my box when I was staying closer to the Hollywood area. For one, the people who run it are very nice and pleasant to deal with. They form a rapport with their customers and memorize their information such as their box number, which of course felt nice. Im sorry That I had to eventually pack up and leave due to moving. Please, do not hesitate to get a box and try out Express Pack and Ship in Winnetka, CA. Did I mention, they are RIGHT NEXT DOOR to the USPS central office in Winnetka. That is a great location for a company like this. My Regards.
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January 2024 by Marinka D.
This is my go to drop off shipping location. They always handle my packages with care. They also offer notary services and live scan services.
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January 2024 by Sarah E.
The environment here is like family, I feel so comfortable dropping off my packages here. Jebran and Marinka are the best.
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November 2023 by Athena Demos
A great place to ship everything. Great prices too.
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September 2023 by april white
Run... my mail is missing! New owner placing mail in my box postmarked one month ago.
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January 2023 by Topper P.
I have rented a post box at Express Pack & Ship for 7 years. I always prefer to use their services rather than wait in line at the post office next door because it saves me so much time and I get great service. Kristina, the owner is always pleasant and accomodating. I often call to check if I've received mail. Kristina runs the store by herself so she's always extremely busy but even if she can't take my call, even if I don't leave a message, she calls me back as soon as she see's she has a missed call and helps me. Sometimes, if she's not swamped, she'll call me to let me know I got mail. Everytime I walk in there I'm always treated so well that I actually feel better than when I walked in!
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January 2023 by MELVIN SANDOVAL
STAY WAY FROM THIS PLACE!!! Do not drop off your packages for FedEx or even for any other carrier. I dropped off an already labeled package for overnight FedEx delivery and it did not go out the day it was dropped off. The package was dropped off before the cut-off time and the lady there simply did not care. She was close when the FedEx driver came by, and he was unable to get the packages. This is not the first time this location has been closed during business hours.Well after I reached out to her since I showed no tracking activity, but that that a label was created, I asked her over the phone that I had dropped off a package a day before and it did not go out. She straight told me a story about the FedEx driver showing up but that he only took the boxes and not the envelopes, and that she even reached out to her to the FedEx's driver supervisor and blah blah. I asked her all I need to know if you could please confirm if you still have my package there, I have the tracking #. (I asked because I wanted to go get it back from here). She was so rude over the phone, refused to help and hung up because she claimed that she had a customer there. Worst customer service ever!!! I would not recommend anyone to drop off any package here, especially if you are sending an important document. This lady will delay your stuff.To top it off, I sent my sister personally to get my package back and the lady said it was picked up at 2:30pm which was at the same time I was on the phone with her...this did not make any sense at all. So, since the FedEx cut off there is at 4:30pm, I happened to go there myself and parked and waited for the FedEx driver to show up anything between 4:30pm and the closing time of 5:00pm... sure thing the driver showed up about 4:45pm and I see the driver that he picked up a box and an envelope and guess what!!! It was my envelope, and I tracked the package right after and it showed pick up.Lady is a liar 100% she will keep your package hostage and claim it was picked up and when she still has it there...she was claiming...oh sometimes FedEx drivers just take the packages and scan them at the warehouse to avoid wasting any time. Really!!! No!!!! Stay away from her!!!! RUDE!!!!!
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December 2022 by Melvin S.
STAY WAY FROM THIS PLACE!!! Do not drop off your packages for FedEx or even for any other carrier. I dropped off an already labeled package for overnight FedEx delivery and it did not go out the day it was dropped off. The package was dropped off before the cut-off time and the lady there simply did not care. She was close when the FedEx driver came by, and he was unable to get the packages. This is not the first time this location has been closed during business hours. Well after I reached out to her since I showed no tracking activity, but that that a label was created, I asked her over the phone that I had dropped off a package a day before and it did not go out. She straight told me a story about the FedEx driver showing up but that he only took the boxes and not the envelopes, and that she even reached out to her to the FedEx's driver supervisor and blah blah. I asked her all I need to know if you could please confirm if you still have my package there, I have the tracking #. (I asked because I wanted to go get it back from here). She was so rude over the phone, refused to help and hung up because she claimed that she had a customer there. Worst customer service ever!!! I would not recommend anyone to drop off any package here, especially if you are sending an important document. This lady will delay your stuff. To top it off, I sent my sister personally to get my package back and the lady said it was picked up at 2:30pm which was at the same time I was on the phone with her...this did not make any sense at all. So, since the FedEx cut off there is at 4:30pm, I happened to go there myself and parked and waited for the FedEx driver to show up anything between 4:30pm and the closing time of 5:00pm... sure thing the driver showed up about 4:45pm and I see the driver that he picked up a box and an envelope and guess what!!! It was my envelope, and I tracked the package right after and it showed pick up. Lady is a liar 100% she will keep your package hostage and claim it was picked up and when she still has it there...she was claiming...oh sometimes FedEx drivers just take the packages and scan them at the warehouse to avoid wasting any time. Really!!! No!!!! Stay away from her!!!! RUDE!!!!!
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November 2022 by Raylene Cesena
I am not surprised that there is nothing but bad reviews for this place worse place ever and no wonder it was empty, worse customer service ever, very rude and unprofessional. As soon as you walk in it’s a unpleasant vibe, no welcome no hello more like what do you want hurry up and get out is how I felt and that’s what I did walked out. And the lady didn’t care she basically told me to leave which is fine because she wasn’t going to get a penny out of me with her nasty attitude. Unfortunately I have to give one star to post but definitely don’t deserve it If your the owner you really need to work on your customer service if she plan to last. And if your not the owner very bad reputation your going to the business.
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August 2022 by Mya E.
I dropped off a pre-paid Fed-Ex package here on a Tuesday & it was being sent within state. The tracking didn't update until 8 days later on the following Wednesday. Now, I'm having an issue getting my funds for the item that I sent. This is a fed-ex drop off location, why wasn't it picked up until over a week later?! Steer clear of this place & if you HAVE to go here, make sure you get a receipt.
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July 2022 by -.-
This got to be the WORST store with FedEx logo on it in entire San Fernando Valley if not in all LA. First the attitude of clerks. One person acts like you own her something just by entering inside and God forbid you have a question. This FedEx location DOES NOT accept a QR codes and does not PRINTS ANY labels for you. Of course, you find out about it only when you are INSIDE. What a joke, and I am even wondering how they managing to stay in business nowadays? I guess it is OK with them to have 2 sitars ratings throughout and I am not sure if this is OK with the FedEx itself. People like that with their businesses, negative attitudes, and absolute incapacitations are shame for the community and do not bring any values to anything. I would recommend everyone to stay OUT, as I would do, especially because there are many other suitable and much more professional stores with much more capacities, around and nearby to avoid this one.
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July 2022 by Marc S.
Warning! Do not go to this location! I had a prepaid shipping label from FedEx. The owner demanded $1 to print the label! When I refused she told me "**** you" and threw me out of her store and told me she was calling the cops! Save yourself time, aggravation, and money by not supporting this graft business.
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May 2022 by Chris Garces
Terrible place. It took over 8 weeks for my package to arrive and I paid a "premium price" for faster shipping. I could've walked my package over for faster delivery. I called the business multiple times and they wouldn't answer. I live in a different state so I can't just pop in. I emailed them various of times and never got back to me. Not sure how this place is still running.
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April 2022 by Marissa H.
If I can give this place a -10 I would. I shipped 1 item which was a book and it took 6 weeks ! From LA to NY I spoke with usps (because that's who they used to ship with) and they said express pack chose the lowest grade of shipping and that's why I took so long. I paid $50 to expresss and usps said express only paid them $10 ! At least give me a little fast shipping if I was going to over pay. Unreal. I will definitely never go here again
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April 2022 by Jariel Lomeli
Don't pay any attention to the old reviews. This place has been under new ownership just recently. I was hesitant about using the service's because of the reviews, and I had even asked about them. The new management explained how they are under new ownership and began to understand immediately. Been using the service's for awhile now. Very awesome business!
