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October 2025 by salam joune
FRAUDULENT PRACTICES and lousy service.
They keep billing me after my account was closed. I dispute it on my card, win it, then they bill me again the next month. Now I have to close my card just to stop them...
Also, phone service was terrible, that's why I left them. Customer service is non-existent. Beware before doing business with them.
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November 2024 by Mark Schlosser
There are problems & mistakes with any service company, as long as one is able to speak to the right person in a kind manner, these hindurances will always be fixed. i have been with them for 12 years !
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October 2024 by Will Schneider
We have had this service for years and have been very happy. Now, for business reasons we are trying to port our number out and no one will respond to give me the port out PIN. The 8xx number hangs up no matter what I do.
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March 2019 by Bee Dee
Continued to bill me 2 YEARS AFTER I LEFT. DISHONEST!!!
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March 2018 by Jerome Guimont
DO NOT DEAL WITH THIS COMPAGNY.Used them for 1 year. When I cancelled they told my I have to return the phone box. Never received the email with return information. 9 months after they are sending me to collection and they tell me that since this is to collection I have to pay.Never got any emails or phone call. Terrible company
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March 2018 by Mikki White
Cancelled their service April 2016. Still billed me a year in advance several months after cancellation, including for returned equipment from June 2016. Now they are charging $25 for EACH TIME I DISPUTED their errors in their billing a cancelled account. They are truly idiots and thieves
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August 2017 by Gilbert Haugan
Had this service for 2 years, was fine until the cancellation began. Too make a really long story short, they refused to send me a label to return their service box, billed me $200 and called the credit clowns to hound me. Than after all this, I returned the box at my own expense and these idiots refused it and sent it back. TACKY TACKY TACKY. Thank God for the BBB
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March 2017 by G H
Had this service for 2 years, was fine until the cancellation began. Too make a really long story short, they refused to send me a label to return their service box, billed me $200 and called the credit clowns to hound me. Than after all this, I returned the box at my own expense and these idiots refused it and sent it back. TACKY TACKY TACKY. Thank God for the BBB
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March 2016 by Robbie Gillman
When service is good, it's great. Low cost and great features. BUT, I've been having problems with my service. My phone rings, I pick up, and it keeps ringing. I never get connected to the calling party. Or, my phone rings, I pick up, and the calling party can't hear me at all.This has been going on for the last few months. I spend 30 min to 2 hours (!) on the phone with them every couple of weeks trying to fix the problem. It seems to be better for a week or two and then I experience the same problems again.Today a tech told me I needed a new modem. I live 10 minutes away from them, but they wouldn't let me pick it up. And with Memorial Day weekend right here, it would be 5 days I would be without my phone service. When I asked them to expedite shipping to assure 2 day delivery, they refused. Rather, they said they would do it, but only if I paid for it.I'm just fed up with them. Not a happy camper. The supervisor Raul wasn't willing to do anything to make a long-standing customer happy. Bad customer relations!!!!
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March 2015 by Snehal Patel
The worst company ever. Phone service often has issues. Tech support is limited and takes days to get hold of the level 2 support. I used to have 3 accounts and I only have one now which I am about to cancel. I would never recommend this company to anyone, even my enemies.
