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March 2024 by Danny Isaacs
I brought my rescue puppy in for their second course of vaccines and was told come back when he was 4 months old for the rabies shot and the dlpp. They gave Toffee his shots and said I was all set. I had to ask the receptionist several times about getting the shelter paperwork back that they had scanned for their records. She finally found them still in the scanner. I didn't think about it at the time but she also forgot to give me my receipt with the instructions and dates that toffee would be due back. So today when I showed up at the four month mark they told me I missed the interval for the dlpp and that toffee needed to wait another 3 weeks and get another dlpp shot. When I explained to Dr Ban that the receptionist had not provided me with any paperwork on my previous discharge he told me that he didn't believe me. I mentioned that it's very common practice for doctors of all kinds to make an appointment when a treatment is time sensitive, and that no attempt to make an appointment had been made. This simple gesture would have prevented any confusion. He didn't seem open to any kind of constructive criticism. I even tried to give him the benefit of the doubt and I went home to verify that there was nothing in my folder for my dog and of course there was not. He seemed perfectly fine with me moving on to find another vet. And so I will.
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February 2024 by Roland Aco
Patient driven pet hospital.Highly recommended!
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February 2024 by Mary J Rodriguez
Vets here are the worst!!!
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February 2024 by Frank Aldrete
Dr Ban and staff are awesome.
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February 2024 by Sammie
Absolutely love this vet clinic!! We bring our two senior chihuahuas here and they show them so much love and kindness and compassion. They never try to upsell us, they are always transparent and understanding when it comes to costs. When we come in for a vet appointment, they make us feel like they are giving us and our animals their full attention. Thank you to all the staff here.
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December 2023 by D P
Amazing and helpful staff. The Dr was so kind and answered all our questions. All the services we requested and recommended to us were completed in a few days and great care was given to our pet. Thank you!
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October 2023 by Balbina Armstrong
I’m not a review person but I decided to do it this time in hopes that I can save pet parents from heartbreak and from wasting tons of money. If you are looking for a kind and honest vet this is the place to go, everyone from Debbie who is usually the first beautiful soul who greats you in the most warm way and the rest of the technicians who treat your pets like they are their own.Milo my cat has been Dr. Ban patient for almost 3 years, every time Milo has needed medical treatment Dr. Ban had always made sure that only what needed to be done was done, not like so many other places where you and your pet are just profit and they always do unnecessary test orprocedures just to get more money are out you.In Roswinn hospital your pet is the first not money.I don’t know if my crazy beautiful cat will be ok from an accident he recently had but I can honestly say that when the time comes I can’t imagine taking Milo to a different place for him take his last breath because he has always been treated with love, kindness, patience and respect in Roswinn Hospital.
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October 2023 by Clint
They were super helpful even when I was running late they took the time to see my cat aqua and make sure she was okay. They were calm and understanding and make sure my pet was in good hands. I have been going to them for years and will continue to do so. They are a wonderful bunch of people. Check them out
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September 2023 by Andrea Ardila
We found this pet hospital because my dog was limping, the vet was great ! She was honest and caring. They recommended what’s necessary for my dog without overselling you any treatment.
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July 2023 by 孫啟運
Dr Ban is not only great with animals, he wonderful work the humans too.
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May 2023 by Patty Valadez
We have been taking our dog here for over 10 years now. The customer service is always above and beyond exceptional. Dr. Ban is very kind and informative and thorough when explaining the results. It's very comforting when walking in, and they already know our dogs name, and most importantly, he does not get scared or timid when being examined. We are very grateful for Dr. Ban and his staff.
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February 2023 by Victor Alvarez
Great energy from doctor and staff...very knowledgeable and caring....took both our dogs zues(pug),and rudi(golden retriever pup)able to answer all our questions and concerns.Was able to find root of problem that two different locations missed.
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February 2023 by Jade L.
Super friendly, helpful, calm staff. I have a senior cat who is a little hostile and the past 2 vets have declined to work on him. Both said I needed to sedate him. Anyways, took him here today and the staff were not only calming, they worked with us to ensure sedating him was the last resort. Happy to say a cat nozzle/blindfold did the job!
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February 2023 by Debbie O.
We have seen two vets here for a new kitten. The first famale vet was supposedly excellent (my son brought the cat), but still left with a suspiciously high bill of many up-sell items, such as flea medication for an indoor only kitten that the vet told my son has no fleas. I went to the second visit, we saw the male vet. He seemed very uncomfortable with the kitten (on the old), as if he was scared of cats. He also prescribed very expensive upsell items, and his vet-tech or assistant was apparently brand new and neither of them had any answers to any questions I had. Parking is awful at this location. I will not be back!
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October 2022 by Marzel Neckien
Great staff. Dr Ban is very knowledgeable and communicates well
