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November 2023 by AmazingAutumn 12
Great UPS store. The ladies are polite and fast, if there are the lines they move up quickly. Love this store, this is the only UPS store we go to.
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November 2023 by Linda Morris
Fantastic store with great staff. Can’t say enough about how wonderful they are.
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June 2023 by Winn H.
+1 for the patient and clear staff member who helped me, but definitely won't be returning for a few reasons:1. No shipping to PO Boxes here... (Maybe a UPS policy? Why though...)2. The slowest and cheapest option to ship 3-5 ounces here was quoted for $20. Faxing wasn't any cheaper either. I went to my local US Post Office, and I spent maybe $4. This alone is quite laughable... a 400% upcharge?3. They don't sell individual stamps here, so be careful if you want to mail... They only sells stamps by book, and even if you can stamp it, they won't ship to PO Boxes...
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June 2023 by Salomon Sanchez
Owner is unprofessional and hostile will be taking it up with corporate.
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June 2023 by L C.
4 pages of print cost me $4. I find that ridiculous. She didnt even tell me it would cost me that. I would of driven home to get the pages printed. Gas is cheaper than that. AGAIN, let me clarify... i wasnt told the price until after i emailed what needed to be printed and it was already printed.
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April 2023 by Jessie Jay
If a package is lost by one of the Girls working the Front Desk the Owner Gauzie is LAZY AND SLOW he does not call Customers back. Why did he open the Store if he doesn't want to Provide Customer Service. The Girls you Hired lost a Package LOOK FOR IT!
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April 2023 by Jennifer Cardenas
I came in at 10m before they close I know it was almost time for them to close since they close at 7:30pm, but it usually takes few minutes for a drop-off. This Girl named Sara looked at me annoyed since the minute I got in and started giving me actitud the whole time. Rolling her eyes while I was pulling up the Qr code and giving me a bad look in general such a bad actitud bad costumer service I never had experienced something like this in a UPS store since its a very quick service.It was very uncomfortable and I won't come back. ?
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March 2023 by Larissa M.
I recently had to send a fax ( I felt super old school) and came to this UPS store. They have only been open about a year and I enjoy coming to this location because there is plenty of parking!The inside is really clean and the staff is very helpful! I also have come here a few times to return some things to Amazon. They have a lot of different things you can do here which makes it s great one stop shop. They also have all your boxes and other packaging available for service.I never feel rushed when I come here and they are always helpful. Even though this location isn't the closest one to my home, I prefer coming here.
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March 2023 by Andrea B.
My husband ships for business here and they're great! It's never too crowded, we'll-staffed, and very good customer service. We especially like Ghazi. Thank you!!!
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March 2023 by Hugo G.
Rushed to this spot to return an item and said the system was down. Not too many spots open on Sunday so I thought I was lucky to make it here just for them to tell me the system was down.
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February 2023 by Liz G.
You did not offer that to us. Now you're lying to cover your poor service? You were on the phone the whole time we were in there not even paying attention to us.
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February 2023 by Nicole M.
hell no. do not believe in any of these five star comments.Ghazi asks people to give him five stars on yelp. do not give service to this person. i was planning to ship out baby formula to my sister who was unable to find any baby formula in her state. i went there to purchase a label and it was $500. ofcourse because my sister is important to me, ive decided to pay the $500 and then came back 20min later regretting since $500 is alot. i come back and ask Ghazi if i could have the package back and he said it had already been shipped out. i saw my package right next to the counter with my address. i told him i saw it and he refused to give it back until he said if i wanted it back, i have to pay him a fee. $150 fee to get my items back. $650 down the drain because i was desperate and in need to get this to my sister and i lost my money.yes you can say its my fault, yes you can say its a buisness, but trust me. the ups in woodland hills can do this shipping for $150.dont get scammed by these a** wipes.
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January 2023 by Jolie K.
Friendly customer service. They always offer a receipt when I'm there and send orders out promptly.
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January 2023 by Lily T.
If you're using this location to return an item from amazon make sure you get a receipt because there are issues of them scanning in your return but amazon never receiving the items back in which you'll then be recharged again. Not sure what they do with the items, whether they keep them for themselves or not but perhaps try a different drop off location for UPS.
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November 2022 by Rashad A.
I am extremely happy they were open on a Sunday. The quality of service was exceptional. The staff provided excellent customer service and was very helpful. The owner was very friendly and we will definitely go there again.
