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July 2025 by L.
Rude and inefficient, go to any other USPS
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June 2025 by Daniel Mozes (DaDa)
This is the USPS location I use most of the time because it’s the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I’ve had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It’s a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail.
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May 2025 by Kyle
One of the worst post offices you could imagine, my package arrives here yet they send it off to another city and now it’s lost… good job guys thanks…
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April 2025 by Mahmoud Saheli
My post office is doing a fantastic job! We love our mail lady!
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December 2024 by K G
On 12/10/24 expected to be delivered by12/12/24. The post office lost my package and doesn't want to take any responsibility. I even spoke to a supervisor who keeps telling me that the system is not updated and, because of the large size of the package, they do not scan it. My tracking said 'still accepted at the post office,' which means it never went on the truck. They still have my package. They either threw it away or damaged it, but they keep lying to me. Now I have to buy another painting and pay for another shipping. Lisa is the person who helped me, and I believe she threw my package away because she was very rude.
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November 2024 by Mauricio - Maurice Gallardo
I have to share my experience at this post office branch. The service I received was perfect. The waiting time wasn’t too long. But the associate Mr. Ignacio. Made every effort to make sure what I was mailing would get secured and on time for the best rate possible.
What a great service.
Thanks
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September 2024 by Ernest Cate
Friendly and professional
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August 2024 by Alpha Omega
Please be cautious, as there is a mail carrier who has a tendency to withhold packages and subsequently attempt to impose additional shipping fees. Regrettably, I have had two customers in the past five years who have experienced this issue. Furthermore, they have resorted to sending anonymous and threatening letters to my residence, alleging that I will be charged with mail theft due to incorrect weight declaration on Click and Ship. I find this situation quite amusing, considering that I have never utilized Click and Ship. It appears that they are engaging in deceitful practices by misrepresenting package weights and stealing from customers.
Upon discovering this matter, I came across numerous negative reviews. I kindly request that you contact the consumer affairs department and initiate formal complaints against these individuals. This will prompt an investigation into their actions. I will provide the relevant contact information tomorrow.
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August 2024 by Gina Gian
It's small and quaint... friendly staff.
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July 2024 by K K
But the employee named Lisa is absolutely incompetent and very rude. Such people should not work with people, I wouldn't even entrust a pet to such people.
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May 2024 by Alizen
If you want to be racially discriminated against then this is the post office for you. I came here 30 minutes before closing and only 3 people were ahead of me. There was only 1 person at the register, an old woman with brown hair and glasses who was bilingual in Spanish, who could not work any faster if her life depended on it. When it finally came to my turn, she refused my package and told me I had to pay for a shipping label even though every other station I've ever gone to has just given me a blank one to write on. She forced me to go back to the end of the line just so I could write that down. There was a customer behind me who had the same issue but even though I was finally next in line after waiting for 3 more people ahead of me, she allowed this customer to go ahead of me because "you were already in line and did not have to do it again." I really wish it wasn't discrimination but this gentleman was a white male and even though we had the exact same issue she refused to give me that same courtesy. Of course, upon asking her why she chose to do that she simply said his situation was different than mine even though he literally had to write the shipping address on the package and she was clearly discriminating against me just so that I could have the worst possible experience ever.
To add to it, she couldn't figure out how to type a simple address on the computer and put a completely wrong address on there. When I told her she needed to rewrite it, she had the nerve to tell me that the address was wrong and didn't exist. Of course, when I told her I have been delivering to that package for years she then decided to correct it. Then, she refused to give me the cheaper postage option so after just wasting an entire 30 minutes of my time I just paid for it because she clearly wanted to gouge the price and make this entire experience the worst possible time of my life and I left.
It's disappointing to see government employees with such blatant discrimination going unnoticed and I hope that future customers of this location are warned of how extremely unfortunate that experience can be for some. Of course after reading reviews of similar shared experiences by other POC customers here, I guess USPS tolerates racism and discrimination at this office.
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April 2024 by Lucky Luciano
Rudest place every seen. All workers need to be sent for qualification improvement about how to act with costumers!
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March 2024 by Angel F.
Rudest, worst customer service ever. The Lady clerk doesnt like answering any questions but she was so nice to the man in front of me that she helped out before me. They chatted for long and her voice sounded so sweet with him. But when it was my turn her mood flipped. Maybe she only likes helping men. Or she could be racist idk, but she is a minority herself. I was having a great day and smiled when i walked in, but her attitude ruined my day and it can ruin yours too just be ready
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March 2024 by ahamed hasan
Skip the line for Carmen, she has race allergies.Seems doesn’t even like to serve the customersVery rude to customers,
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December 2023 by pepe chan
Lady with glasses was rude and didn’t want to get my package from the back just because she didn’t want to look around for mine. Horrible customer service.
