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November 2023 by george frost
Very nice place to get your vehicle serviced will be back for oil change
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November 2023 by Daisy Torres
Reasonable prices, great customer service. I came here because my battery died and they were able to help me same day ?
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September 2023 by Katrina Davis-Juarez
Had to bring my car in because it wouldn’t pass SMOG so I brought my car into Sierra Automotive. The owners, Mary and Eron were very friendly. My car had a lot of problems so I really appreciated the time and energy that their mechanic, Gene, put into it. They had my car a few weeks but I know it was a headache and Gene was so patient and wouldn’t give up on my car. Thanks to a lot of the workers there, even Jason who worked the front desk. Everyone was very nice. I have a big hug to Gene for fixing my car and passing SMOG, you’re the best and thanks for taking the time to talk to my husband and I when it came to giving us information on the car and being honest about everything. Highly recommend you guys and will use in the future ?
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August 2023 by Mike Z.
Terrible shoddy work . Stripped the bolts on my Timing cover . I feel completely taken advantage of . It has cost me time and money for what ???I had to have my mechanic fix too many things that were supposed to be done. DONT TRIST THESE PEOPLE
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July 2023 by Denise Donaldson
They quoted me a price on the phone, for a 2 hr brake job and made an appt for 9am on Thursday. I arrived and they only had 1/2 the parts, he told me it would be more than 4 hours and I'd have to bring it back the next day for the other half if they get the other parts. Then asked me to sign an authorization to work on my car, with an extra $300 added from original quote. I made him shred the form and I left the office with no work done and no future appointment.
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July 2023 by Ron Brooks
I went there for a smog check and the guy with the cane said I had modified my vehicle because he misinterpreted the diagram. I had not modified my vehicle and had to go to another place (Trumans) who got it done.
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June 2023 by studs m.
Took my car there to get it Smogged They said show up at 9:00 AM3 hours later they said I failed smog. No Explanation just here's your paper and go. They said come back next week for a diagnostic I have an appointment for 9:00 AM. At 1030 the mechanic finally showed up for work to me there until 1:00 PM. Did not finish the Diagnostic on my car I asked for my keys I paid for the diagnostic and I left with the understanding that they would forward the information to me whenever they figured out whatever they paper work was.4 days later still no diagnostic I called them they sent me apart list and a labor list for $13,000 to replace my engine. Still no! Still no explanation for why I failed Smog which was the only reason why I went there. So I followed up ask them for the paperwork explaining to me what was wrong with my car and they sent me a email file with a unreadable proprietary Document that is unreadable. So 2 weeks later and $200 later and I still have no idea what's wrong with my car except for a estimate for $13,000 to replace my Engine For a 2007 Nissan Versa. What a bunch of What a bunch of crooks and thieves. The next step is to ask the manager for my money back but I think she's just going to laugh at me since she has not done anything to try to figure out how to even help me. She never did any follow ups and she said she would. What a terrible person she is. The only option is to try to talk to the owner Aaron and maybe he will be empathetic The only option is to try to talk to the owner Aaron and maybe he will be empathetic sympathetic about my situation. The manager didn't even know how to use the smoking assistance program from the state of California she did not wanna do it and she was hello rude that I asked her to help me. An even though my car runs fine and I drive it everyday I still don't know what's wrong with it and according to them I need a whole engine. Straight up took my $200 and left me hanging.
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May 2023 by Judi B.
Recently took my Hyudai to Sierra Automtive to get slogged. Kept my car overnight...my $99 charge for diagnosis turned into $269. They did no work,did not smog my car,and told me to bring it back in a few days to get the smog done which I would be charged for at that time. Not honest people.
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March 2023 by Billy Jack
Great service fair price for good work highly recommend if your car is in need of some work
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February 2023 by Mary T.
Professional and reliable. Excellent customer service - honest and affordable. I have good friends in auto repair and they say this one is thumbs up!
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January 2023 by Clay H.
Very pleased w these folks. They go the extra mile to make sure everything is fixed and there are no problems around the next bend. Highly recommended
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November 2022 by Just M.
All I needed is an alignment on my car. First day I show up to get one and they said they're understaffed due to a call in of one of their mechanic and that they're pretty booked and have no time to do it. They told me to call 9 am the next day just in case their mechanic shows up for work and they could do it then. So the next day I called them and said the mechanic is still out but they can get it done the next day with a 1pm appointment. I said great! And I ask them if I should just show up for my appointment to get it done and they said yes, just show up and we'll get it done that day. So when the time came for my appointment, I show up at the shop and talked to the front desk and told me they have to reschedule because they're booked up for the day again and that they won't have time to do it. I said no thank you. Why would they make an appointment if they can't fulfill it? That's just a really d*** system for a business.
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October 2022 by Kelly Lehman
They were quick to smog my car while I waited. Office staff was friendly and helpful.
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July 2022 by Jenna F.
We were on our way to our family camping trip for the Fourth of July and we ran into an issue with our 36 foot RV. We arrived to sierra automotive and since we were from out of town they took the mechanic off his previous job to tend to us. They immediately called and ordered the correct parts, and problem was fixed within less then 24 hours and at a reasonable price, especially for it being an RV. We were able to continue on with our family trip! So thank you savannah (receptionists) and Rick (mechanic) you guys are the best!
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June 2022 by Peggy Enbody
Great experience. Had to get a smog cert. Savanah was very sweet. Made the time go by fast. And the mechanic was efficient and very nice! Will definitely recommend Sierra Automotive!
