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February 2024 by David H.
Alfredo Gonzalez helped us with our accounts. He is professional, kind, patient and sharp. In one word he is a Steller Banker. We love working with him and look forward to working with him for our banking needs in the future.
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November 2023 by Quoc Tran
Bad service. The lady name somehow like Elizabeth seem like a supervisor of customer service but I came the three time for just one simple my service but she almost can’t help me anything even she said almost closing in 1 hour then she not serve. Ussually any of my service she say she need a call, take much my time, seem like racism also, even lazy!Chase Bank doesn’t need customers any more. Any branch of chase now Ussually serving like that. I will change my bank soon!
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September 2023 by Darren Kaplan
Chase Bank would not allow my elderly father withdraw his money because his phone does not receive text messaged from the bank. It was very much a challenge to even get there in the first place. Once this mess is straighten out we are closing all accounts associated with chase
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August 2023 by Liz S.
Is there anything less than a one star I may give them. This particular branch was closed for remodeling for quite some time. I thought I would give them a try and see if the service was also new and improved. It was not! Long lines and two tellers. One actually working and the other just standing at his post. Terrible. I left and thankfully made it to a different branch to get good and quick service. The good news is there is one of those fancy atm's if you can handle your own business. Nice job on the remodel, however they missed the mark on having tellers move the line better. Disappointing for sure.
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March 2023 by Mike Soboti (Sunrise Ford NoHo)
Terrible service this new girls who run that branch they're asking for additional fees when you're taking money out of your account!! That is illegal!!!!
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March 2023 by Jorge Delgado
Finally after 3 years of being temporarily closed ,this bank opens today Feb 14 2023 ,thank God
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July 2022 by Jon Schwindt
FYI even atms are closed. Fully vandalized and boarded up. SAve a trip
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December 2021 by Dan
Absolutely terrible service. Came in at around 4:25 pm to open a college checking out. Lady looked at the clock for quite a while told me I required my state issued ID, my original copy of my Social Security, and a letter of admission to my college or a college ID card. I’m concurrently enrolled in college and highschool, in online school. There’re obviously no ID’s being issued right now as campus is closed and being a community college no letter of admission is issued. Went to 2 other locations and they said I simply need two forms of ID no mention of them being from the college. Clearly utter laziness on their part making up blatant lies simply to get out of work. The bank closes at 5:00 pm not 4:30 lady!!! If you don’t want to do your job don’t pretend to want to.
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December 2021 by Valley S.
This bank f****** sucks how could you move without leaving a notice on the place as to where your at , to top it off the atms are disconnected why not leave them active for a while until customers get accustomed to your shitty change , now I have to go out my way to go further out to another bank .. f*** y'all
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June 2021 by Daniika Viborg
Closed permanently
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June 2021 by j g.
They don't disclose fees, the bank sometimes just closes with no explanation nor warning during business hours. They don't pay interest. I don't get why they even exist. Internet Based Banks have better customer service, lower fees, more polite. They don't have good mortgage rates either.
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May 2021 by Rani Y.
Beware of using Chase bank generally they do not have a fraud protection plan, if someone write themselves a check using your checkbook and you call on a weekend and they deposit the check on a Saturday you will lose your money I lost $30,000 due to this stupid policy they have in place, beware they do not protect your money this institution is a scam and a dangerous place to store your money I will be closing my accounts and warning the people of America do be aware you can lose a lot of money with this bank so be careful.
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May 2021 by LMao heck deee
Absolutely terrible service. Came in at around 4:25 pm to open a college checking out. Lady looked at the clock for quite a while told me I required my state issued ID, my original copy of my Social Security, and a letter of admission to my college or a college ID card. I’m concurrently enrolled in college and highschool, in online school. There’re obviously no ID’s being issued right now as campus is closed and being a community college no letter of admission is issued. Went to 2 other locations and they said I simply need two forms of ID no mention of them being from the college. Clearly utter laziness on their part making up blatant lies simply to get out of work. The bank closes at 5:00 pm not 4:30 lady!!! If you don’t want to do your job don’t pretend to want to.
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April 2021 by Johnny G.
Nayri is awesome! Super helpful and very kind. Really took care of me with my cashiers checks good vibes all around
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October 2020 by Jasmin Adkisson
The customer service is lacking at this location. I went in to order a new card and was told I could do it from my app. I am fully aware that I could do that but I did not want to. The bank was empty and no one was in line. Pure laziness! After speaking with the Manager Robin, it was then I realized the team was being led by incompetence.Raul tried to step in to rectify the situation but unfortunately he can't control the fact he works with an incompetent team. Thanks for stepping in, Raul! We need more people like you that are able and willing to provide great customer service.
