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November 2023 by Eric Lam
Cmon Citi. Either set up an ATM outside (like BoA)or have a gatekeeping door that works when you’re closed (like Chase)
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February 2023 by Barbara T.
I've been Citibank customer for almost 10 years. From my experience the biggest problem of this financial institution is a lack of branches. But overall I'm more than happy. No complaints. This particular facility is clean with friendly workers. The location is beautiful. It's next to Topanga Village and Westfield.
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December 2022 by Madeleine D.
One. I literally created my PIN number online yesterday so that I could use the ATM today to make a payment & for whatever reason, my PIN number isn't working at the ATM. Which is annoying but whatever it's fine. I'm leaving a one star review because when I went to speak w/ one of the bankers to make a payment on my credit card they said that they don't take cash & if I wanted to use cash I'd have to use the ATM...Since when can you not hand a bank employee cash?!?!? I'm literally so fucking confused & even more annoyed.& they said they couldn't help me with my PIN number issue. Wtf is the point of having a whole had bank w/employees inside if they're not going to help you do shit?Make it make sense.
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January 2022 by Kelsey L.
Outstanding customer service and a great location. I enjoy going to this bank. Thanks!
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December 2021 by Moe Naser
Horrible service ?
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June 2021 by l3aml3amz __v__v__
I use the service at this branch very often. But today I lost a lot of feelings. Cleaning lady didn't know who she was fighting with on the phone. I walked in to open the door to use the ATM. She wouldn't let me in. I asked her why I can't go in, she said !!! I just finished cleaning. ... and continue talking on the phone Leave me !!!!! ??????? I try to ask her I just want to go use an ATM can I?? She looked me up and down and spoke badly. Voice is terrible ....just go then ..B....Before going back to talking on the phone again
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September 2020 by Lindsey Pyers
This place is a joke. I just went there to try an open an account. I sat and waited in the lobby for 35 minutes only to be told by the manager that “the bankers didn’t have time to see me today and that I could get a business card and make an appointment”. He then proceeded to point at two other individuals that came in AFTER me and said that they also needed to be helped. It’s not my fault that no other branches are open in the surrounding area. Lastly, you might close at 4pm but to throw individuals out without assisting them is insulting.I also bank at Chase down the street, their customer service is superb and I’ve never once been asked to leave. Don’t waste your time at this establishment, save your money for Chase.
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August 2020 by Lynn A.
After reading so many bad reviews -- I want to correct the record. I have been a Citibank member for many years since Citigroup took over Cal Fed in 2002. I was first at the Tarzana, CA branch and now this one. I have had only excellent service and wonderful friendly tellers. Thank you Citibank!
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January 2020 by John D.
Tired to open a basic checking account with the young woman banker ( with glasses). Spent 45 minutes and answered several dozen questions about my identity. I thought I was getting FBI clearance to work at White House. I have private client account with Chase and a mortgage with Wells Fargo. Neither one of those accounts asked that many questions to open and get approved. Banker was rude,unpleasant, and unhelpful. Only thing she could say was uh uh. I have no patience for Citibank, think I will pass. Maybe there is a reason I have been alive this long and never opened account with them. All those crap reviews don't lie.
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September 2019 by Aydin Bengisu
It would be helpful if management focused on supporting their personal bankers. I have been trying to contact a banker for days with no luck. Perhaps they can offer a system where you are directed to someone else in the branch. And not routed to a national call center where you're speaking to a stranger who has no idea what is going on.
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June 2019 by Mussa S.
I had originally given a 1 star review, but I came back in today giving this bank another shot, and as my review is clearly indicative of, I couldn't be happier. Amazing dude. Helpful, friendly, and honest. Quick process, listened to my concerns, and answered all questions. How a true professional conducts themselves. I am now a happy client, all thanks to George's approach today.
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May 2019 by Dennis Z.
Citibank is not the place to put your money or ask for credit. I have the Citi / Costco Visa credit card. I want to increase my credit limit for a large purchase. They refuse to increase or make any changes to my current credit line. I have an 800 + credit score and no late payments! I will find another bank to use for my future credit card purchases.
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May 2019 by Mary A.
Ok so I've been with Citi for over 10 years! I recently had fraud because they seem to not be able to identify fraudulent activity after being reported by me every month and have a new card sent to me every month! (ridiculous)They cancelled my card and they informed me They would order me a new one however they forgot. Finally I get everything figured out to have the teller just give me an even harder time. She said she had to manually enter my profession my security question because my California ID was not enough. I was pulling out a small amount of cash since Citi had left me without a debit card. Honestly, with city I've learned to love ATMs every time I go in to the actual branch it's a nightmare. I'm in the process of looking for a new bank the only hesitation is moving all of my set-up payments. I've just about had it. I'm waiting to have some free time to switch banks.
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April 2019 by durrell randle
I would say as far as things go Citibank is a pretty decent bank as far as this location is concerned The people there are very nice they have great parking the place is clean and if you have any questions the people there seem very quick to help you out and get you what you need so if you need a Citibank they are quite good other than that I mean it's really just a bank not too much to expect you know what I mean
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March 2019 by Kathleen G.
Over 25 mins and counting for info on my checking and savings account is NOT acceptable. No wonder they pay you to transfer money into their bank.
