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December 2023 by Sean F.
Absolutely horrendous people work here. Especially the manager Ana. Got a flat tire pulling into their parking lot to cash my paycheck (issued by Citi Bank). They told me that they 'don't cash checks at this location' and they wouldn't many any exceptions given the circumstances of me being stranded with a flat tire. They verbatim told me 'It's not our issue'. I had to ask someone to come and get me, to go to their other location that would cash the check, and then dropped back off at my vehicle, while on my work lunch break. So much for the holiday spirit. Absolutely atrocious morals.
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July 2023 by Etty H.
Everyone is willing to help in this Citi branch. Thanks to Tara Gohari, personal banker I was able to open an account. Tara was knowledgeable , thorough and helped me with difficulties. All done with a smile on her face.
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February 2023 by Istvan V.
Citibank stoled my money!Do a favor yourself and get any other bank for your checking account. I asked a cashier check from my other bank because I thinked that is the fastest way to move money to my Citi checking account. I deposited my check, Citi transfered it right at that moment and they closed my online acces and my account! Some incompetent employee made maybe some mistake. I do not have acces to my 60k more then 2 months! Nobody helped in the branch office, not online. Absolutely no answer or explanation. They told me I never ever will be able to open anymore a Citi accont and they handling me like a criminal. I have proof from my other bank, Citi holding my money and doing some investigation just because someone made some stupid . I am not sure If I ever will see my money without a lawsuit. Unfortunately banks has too much right to do whatever they just want without any control. I wanted to use that monu to make purchesis to my busines. Shame on you Citi bank big time. Probably they just laughing on this review because they can do anything The only stange is they refused any help from me and my other bank!Think twice before you open an account at probably the worst US bank. I think my case if anyone is made mistake could be cleared within minutes just the willingness is missing.Best:Steve V
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November 2022 by Pegah F.
Citibank is a terrible bank. Their customer service is horrible. I have had multiple fraudulent charges and even though I have alerts set up, I was not alerted. I am shocked to see a bank that is so well known have terrible service. Don't put your money in a banking system that is broken.
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July 2022 by Cherie V.
I had a wonderful experience with Miss Fabiola Venagas Personal Banker. She was very professional, the whole process was easy and fast. She was very helpful and kind. I also had a lovely conversation with Tara Gohari, who was sitting the next cubicle. These ladies are both super kind, lovely, highly recommend to work with them. You will not regret it.
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December 2021 by Tarri R.
Tara Gohari is the best and professional banker I have worked with in years. She took care of many complex transactions. She is through and accurate. A pleasure for business at Citibank.
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November 2019 by Neda D.
This probably is my favorite bank and Amir is the best ever personal banker I ever had. He is so helpful and professional.
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November 2019 by Tree W.
I have been banking with Citi for the past 20+ years, and have been happy with the service I've received during all of that time. This year I had 2 "situations" with one of my accounts that required help. I sat with Amir and explained my concerns in both of these separate instances. He listened to me, he was caring, he was knowledgeable in how to handle getting the situations corrected, and he followed up even after everything was finalized, "just to be sure". I recommend Amir to anyone in need of financial help or information.
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July 2019 by Kathleen G.
pick up the phone I needed to do do something that is not in the automated system called 3 times and there was no answer then hung up on me. When I finally got a hold of someone they told me that the branch manager was the ONLY person that could help me and that she was on vacation. NOT FULL SERVICE AT ALL
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June 2019 by Farrah D.
Amir helped me open a new account!! Absolutely some of the BEST customer service I've ever received. Especially for a bank!!
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April 2019 by Valerie F.
This Citibank branch is the worst branch I have ever banked with. They opened a checking account and they never offered to order checks for me nor did they issue sn ATM card. When I enquired about the card they said they would order it. 10 days later after going into another branch I was told the card was never ordered. They are disorganized, make you return and then don't have the appropriate information ready. The tellers are rude and know-it-alls, yet know nothing. HORRIBLE branch. Drive elsewhere to get your business done.
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April 2019 by Brian G.
The Branch Manager, Pauline LACKS customer service and relationship management skills. I'll probably end up closing my accounts because of the experience I had with her. She creates an unwelcoming environment and isn't interested in building relationship or deepning the relationship. She went out of her way to do the complete opposite. Citi helped me fianance my first rental 8 years ago and even though I paid it off I still kept my relationship.
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March 2019 by Saber P.
Definitely worse place Citi bank is amazing bank but this branch is joke untrained teller and banker are rude they have attitude If u don't like ur job quite Definitely worse citi bank branch ever I love cit but this branch is joke hahaha
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January 2018 by Julie F.
Worst bank ever. Actually ripped me off and put me in a hedge fund which I got stuck in for over 8 months, against my will. Moved all of my accounts elsewhere. Very shady investment Dept.
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September 2017 by Gordon G.
Horrible banking experience here. In the few years I have come it has not improved. 1st of all the majority of women that work there are from the Middle East and can not understand English very well, which I am not blaming on them, but the bank for hiring. When their are disputes at the bank they treat you as a criminal and do nothing to help. The inside has become a little cleaner over the years, but I would definitely stay away if you want hassle free banking.
