June 2022 by Valerie X.
Just to a rural location where the big players are not actively installed in this area, so this was the only internet provider that was recommended. I booked online June 15 and no one got backed to me. Red Flag! I called two days later and was told a week to install.Another Ted Flag! I agreed to the date. They canceled. They gave me another day, canceled and now the 3rd time, today a no show, even after I a few hours ago before their arrival to reconfirm and the mgr in her S.A. no it all tone said yes between 12-2. Now she just called me they said the tech canceled because it wasn't confirmed by the mgr that I wanted them to come. WTF!!! Loss of work hours again. So now trying for the 4th time for tomorrow! I mean this is ridiculous and unacceptable! I asked the sr. Manager if this company was like small and only had a few people working because I'm new to the area and only hired them based on the previous homeowner and realtor and she refused to answer and said she wasn't at liberty to say! Really? Again unacceptable! I don't care if you're a large company or a small business, do your job! I asked to be compensated in some way and all she could say was I'm sorry and kept repeating we can come tomorrow at 11:15. I lost my cool. I told her I should be getting some free months of service for all the inconvenience and she said she thinks she can do that! I shouldn't have had to ask. I've been living in my home for almost a week and no internet but my iPhone and one bar and spotty service. I would give this company zero stars but it only allows 1. Let's hope they arrive and install correctly as promised with no hidden fees or saying they can only run a certain amount of mbps, this is only for one outlet or who knows what. Just so disappointed after a long week of waiting around for them to show up or some other "emergency". I don't recommend this company. Poor communication. Their website is outdated like it was built in the early 90s which shows me another sign of not keeping up with technology and change. If there is another alternative in the West Hills, Canoga Park area I will find one later and try. I was told Spectrum will be coming here soon. Only time will tell.
