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January 2024 by Moy B.
Excellent customer services very convenient I refinanced my home. And I got a very good APR.
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December 2023 by javi fons
Solely a review on the ATM. Worst one ever! Constantly rejects deposits, malfunctioned with my card inside once and had to get a new one. Now tonight it ate up my deposit and did not deposit it into my account. I now have to deal with calling around for help so I can get my own damn money back. I find it hard to believe y’all can’t put up a working ATM?
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November 2023 by K A
Very misleading offering rates that are only given to a select few. Waste of time filling out an application to find out not eligible.
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September 2023 by Lisa O'Laughlin
I have been a happy member for years! I do business at the Woodland Hills branch and have always had great, personal service. My husband and I both have car loans with FPCU with low interest rates as well as savings account and credit card. I highly recommend you do business with FPCU as well!
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May 2023 by Brenda Garcia
Roy Ponce made my experience at Financial Partners Excellent. He went above and beyond helping me learn about personal loans and what type of loans I could apply to. He answered all my questions and had no judgement. He made sure to make me feel comfortable throughout the whole process. Overall great customer service and left me feeling happy with my experience at financial partners.
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April 2023 by Brenda G.
Roy Ponce made my experience at Financial Partners Excellent. He went above and beyond helping me learn about personal loans and what type of loans I could apply to. He answered all my questions and had no judgement. He made sure to make me feel comfortable throughout the whole process. Overall great customer service and left me feeling happy with my experience at financial partners.
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February 2023 by Sam Aouda
Don’t you Ever go there. I just went in today and I was in the lobby for about a little bit over 10 minutes nobody came to greet, nobody seems to care if i was in the lobby. I walked to the teller’s window I spoke to her tell over a phone and I closed my account. there was one person in the front didn’t seem to care of my presence or did not seem to care to greet a customer. If you don’t care about my money i don’t care about you either! Bye
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February 2023 by Arsalan Zare
This credit union amazing they are really nice David Centeno was really helpful and very friendly
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October 2022 by Jesus Lopez
had the most wonderful experience with this bank. Roy the manager provided AMAZING customer service,I honestly felt so welcomed and taken care of. I've banked with big banks and other credit unions in the past but Financial Partners really stands out!Roy helped me get approved for my private party car loan and a credit card,his customer service is truly outstanding, made the process really smooth. Roy the manager, the underwriting team, and the loan processors were all GREAT.THANK YOU Financial Partners! My new favorite bank. Look forward building a strong relationship and will definitely recommend my family members.
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September 2022 by Jesus L.
I had the most wonderful experience with this bank. Roy the manager provided AMAZING customer service,I honestly felt so welcomed and taken care of. I've banked with big banks and other credit unions in the past but Financial Partners really stands out! Roy helped me get approved for my private party car loan and a credit card,his customer service is truly outstanding, made the process really smooth. Roy the manager, the underwriting team, and the loan processors were all GREAT. THANK YOU Financial Partners! My new favorite bank. Look forward building a strong relationship and will definitely recommend my family members.
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March 2022 by Rebecca Miller
David Centeno went above and beyond to help me. He is truly what a business is about . Professional, fast, efficient, knowledgeable and helpful. A great guy which makes me happy to be a member for over 26 years. Great guy and excellent staff ?????
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March 2022 by Rick O.
John handled my truck refinance amazingly , and Celina always does an amazing job managing my accounts and loans
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September 2021 by Alexa
We had the BEST experience with David Centeno recently at Financial Partners Credit Union. David truly took care of us and our needs. We were having a hard time getting an auto loan for a classic car, and we were referred highly to David. He secured us a big personal loan ($30k) within days so that we could buy our dream classic car. We were accepted and now have the car in hand. Thank you DAVID!!!!!!!!!!! You rock and we can't wait to refer more people to you.
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December 2020 by Ben B.
actually, i love this credit union. i am writing this one star review in an effort to get them to fix their piece of garbage app that will not allow me to deposit a single check ever no matter what. please fix this. i am tired of having to drive across the whole valley every time someone hands me a check for anything because the stupid worthless mobile app doesn't seem to be able to recognize when i take a picture of the front and the back of a check. i cannot possibly be the only one. fix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix itfix it fix it fix it
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November 2020 by Jim S.
I have been a member since this branch first opened and have always been greeted with smiles from friendly tellers. They are always helpful and Roy is always there to handle any concerns that may go beyond those of the very capable tellers. Thank you for always making me and my wife a priority.
