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December 2023 by Cecilia S.
It is awful! Walked and walked looking for help and zero available, go to the front to ask for help, cashier calls for help NOBODY shows up!
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December 2023 by Gracela B.
We bought our tiles for our outdoor bbq about two years ago and were satisfied with the product. We returned for our marble and tiles when we started planning for our 2 bathroom renovations this summer. This time we made a design appointment and got Rosa Cancino randomly. This is what the review is for. I am giving her 5 stars for all the help and design assistance she has provided us. She was very patient and responsive as we met with her. She is such a gem guiding us throughout the design and ordering process. Overall, we had an A plus customer experience thanks to Rosa!We will proceed with the rest of our interior home renovations next year and now that we found Floor and Decor specifically Rosa, we are definitely repeat customers and recommending your WH store to family and friends!
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November 2023 by Edgar O.
Never coming back here again. I had to wait an hour for someone to help me. They had 2 people at lunch at the same time. Sounds like they need new management. This is the 2nd time where no one was available. Go somewhere else where they value your time.
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November 2023 by Marilyn Hems
1st time going it was wonderful experience. Raha Azmi was so helpful, very knowledgeable, professional. She answered all our questions and made great suggestions. We had 2 trolleys full and Julian helped us load our SUV. Thank you very much.So easy and prices great I want to do bathrooms next.
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November 2023 by Ruthie Smith
I had the pleasure of meeting Sonia in the customer pick-up area at Floor and Decor, and I must say, she was absolutely amazing! Sonia's kindness, friendliness, and willingness to take the initiative to assist me made my experience outstanding. She went above and beyond to help me, and her expertise was greatly appreciated. If you're looking for exceptional customer service, make sure to ask for Sonia. She's a true gem!
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November 2023 by Chelsea S.
Dominic was A+++ outstanding service! We've been trying to design a bathroom and couldn't figure out which tiles to pair with the shower. Dominic spent well over an hour with myself and my in-laws wheeling around a large format piece of tile so that we could pair other pieces. He was so personable, knowledgeable about the products, and clearly passionate about making sure we were taken care of! Thank you SO much Dominic!
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November 2023 by Nicholas Wylie
This place is so incredibly disorganized.Went three time to pick up my order that they said would be ready before each time I arrived. I tried calling before coming for the final time to ensure it was ready, but no one answers the phones.Later found an additional flooring I wanted and asked to place an order. They said I would either have to pay to transfer the materials from multiple other stores, since they did not have enough in stock, or drive hundreds of miles to pick it up myself. Ordering more to their store wasn’t an option.
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November 2023 by jacsupershman
Sam H was extremely helpful with my whole ordering process. She helped me with all my purchases for a big home remodel. She took the time to answer all my questions and walked me to each aisle I needed. She even helped me get a credit card to make the large purchase possible.
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October 2023 by Phyllis B.
I want to get some estimates on flooring. First I went to more of a mom and pop store on Canoga Av. They were so on the ball!!! They made a home appointment with me on Tuesday. Then I go to floor and decor. How many times can you look at the kind of flooring you want? After about 20 minutes I left. Very frustrating!!! No one to make a appointment??? The problem is they have good deals. What's a person to do???
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September 2023 by Tray N.
I'm giving the helper Jordan & one other guy with tattoos a giant "THANK YOU!! A smile a gesture of help is always greatly appreciated.. I had to push my heavy cart of supplies myself until one guy helped & then I asked for load assistance.. which should be automatic!!As I struggled to find my other supplies,I approach the cashiers, i had to ask for a loader!!! Wtf happened to Customer Service these days!!!!! No body smiles at this place!!.. I always feel like I'm bothering them. I witnessed a guy having to ask for a manager for equipment he just bought yestrdy.. wtf!!Everyone's soo bland, thanks to Jordan & the tattoo guy that helped me, nobody wud ha e helped.I mite have to find another store. Wow
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September 2023 by Sam D.
I had an excellent experience with Ryan at Floor and Decor. He was incredibly knowledgeable and took the time to discuss the pros and cons of the items I was interested in. The store had a vast selection, and Ryan's guidance helped me make an informed decision. Plus, the prices were very competitive. I highly recommend Ryan for his expertise and the overall positive shopping experience he provided.
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July 2023 by Aida C.
Drove from North Hollywood to Woodland Hills to Downey. The Woodland Hills location was the smallest location with the limited quantity. Downey was bigger but they did not have any of the tile I was looking for. Wish They had better stock since we drove to both locations. Yes they have a better variety and more choices but not everything is available. They should have a count on line of what they have so you can see before you drive out to the location. Only bought one tile I liked.
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June 2023 by Aram Hovsepian
Despite the minor price variations, I would still recommend this store due to its impressive collection and the quality of its offerings. It's important to weigh the overall value and benefits against the slightly higher prices. If you're willing to invest in quality products and appreciate a wide selection, this store is definitely worth a visit.
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June 2023 by John Mazur
Rarely do I find what I need here. I've walked in the store 15 minutes before closing and they've tried to stop me from going in. I served myself and they couldn't work hard enough not to sell to me. I was out of there before they closed. 4th or 5th trip there when they didn't have what I needed. When they didn't have what I needed.
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May 2023 by Lily Cogert
I have spent hours and hours trying to contact someone at the Woodland Hills store. Phone rings for a long time, then hangs up. I had the same problem contacting them last year. I even tried the 877 number and can’t get through to anyone. I will NEVER have anything to do with Floor & Decor, and their incompetent Customer Service. STAY AWAY FROM this PATHETIC BUSINESS