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February 2024 by Genevieve K.
Everyone in this branch has exceptional 10/10 customer service. My last transaction at the teller window was with Eric and he was phenomenal. I most recently applied for an Auto Loan with Amanda, and again my experience was excellent with her professionalism and knowledge of financial products. Maria the branch manager is the kindest person I have had the pleasure of working with. Also, thank you to Alexander and Saul for your efforts while Amanda was out of the office. I really appreciate working with a branch that functions like a true team.
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January 2024 by Halle W.
I enjoy coming to this branch whenever I get the chance. The people who work here go out of their way to make sure you're taken care of, which is very much appreciated, assist you right away, and go above and beyond to provide excellent service. Erick made yet another experience of mine great and went the extra mile to make sure all my questions and concerns got addressed. Perfect example of exceptional service and I can't say I didn't leave satisfied!
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December 2023 by Heather S.
I've had an account with Kinecta for more than 6 years now but it was completely by accident as they were just first promoting their location at my work. However, this was my first time ever using them to refinance for my car loan. Johanna helped me through every step of it. She made the process so easy for me to understand while she handled the rest. While in the process of that, she also helped me consolidate some personal loans and also explained and guided me through that process as well. She communicated with me throughly. Called/emailed me every time she said she would. I also ran into some issues with one of the personal loan companies and Johanna helped get through resolving it. As a quality assurance auditor for customer service for 13 years, I can assure you I know good customer service when I see it. And if I were to score Johanna as one of my agent's she would definitely get a perfect score.
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October 2023 by abigail m.
Absolutely love this Kinecta, it's beautiful, they have a coffee and tea bar. The little cubicle area to speak with a banker is super cute and cozy. They always have such super awesome customer service. Anyone that's helped us from this branch is great. We love the personalized service. Kinecta is so much better than Bank of America and Chase or those other big banks. I love the ambience and they play such soothing music. Deanna was our super cool teller. Matthew and Maria helped us with opening the accounts and got a great experience with them. Michael the manager hooked us up and was super cool with overseeing and making sure that we get a good banking experience. We love purple. I'm recommending Kinecta to all my family and friends.
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October 2023 by Llana B.
My husband and I was never been in a credit union bank before, Eric Peters was the person we spoke to and he is very knowledgeable, patience friendly and most of all customer service to the max... I highly recommend Kinecta Federal Credit Union in Woodland Hills
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October 2023 by William W.
thank you matthew and maria for handling a personal situation effectively and efficiently on time
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October 2023 by Robin (Robin)
Hello, I have been a member of this Credit Union for Years and just wanted to give a true positive High Five to Maria and Amanda from this branch they are absolutely problem solvers and what I call Solutionist. The branch is that much better because of both of these great Employees.Would not bank anywhere else but here.
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September 2023 by Gina Gian
The best staff!!! I always feel valued!
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August 2023 by Greta H.
I've been a member of Kinecta since 1990 and I have always been pleased with their services. Recently, they remodeled the facility on Victory in Woodland Hills and they significantly improved it. One particular feature I like is the new location of the ATMs. I felt extremely safe in the air conditioned room with card access. I was also thrilled that I was able to obtain large bills, rather than only $20 bills. Thank you!
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June 2023 by Rose S.
Where do I begin? I have been with Kinecta for over 10 years and they never disappoint! Lovely Roxanna provided a seamless interview and process for me to get an auto loan for my next vehicle. She was so sincere and genuine and I found it to be very refreshing. These qualities are very rare to come across in Los Angeles especially in the finance world. I am so grateful I had the privilege to work with Roxanna and will definitely refer my friends over to her and to Kinecta.
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June 2023 by Jose Arteaga
The staff is amazing, if you ever need help in any sort of financial issues this is the bank to go to. Everyone there is good, and Roxanna is terrific. This is in the Woodland Hills Branch. I’ve been a customer here for years, and have helped me in all aspects as well as my other family relatives. Roxanna, goes above and beyond in what she does.
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June 2023 by Shayla Hosley
I have been a member for almost a year and needed some assistance with some things I couldn't finalize online. Roxanna was so helpful, very pleasant, efficient and we got everything taken care of fast! Great experience and I didn't even have to go into the branch.
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April 2023 by Elizabeth S.
Our teller Roxie was wonderful. She helped my sister and I with closing my mom's accounts. She couldn't have been more nice. We thank her very much for taking such good care of us.
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April 2023 by Zoey S.
I just joined this credit union and I'm very appeased with how stylish and contemporary the space is! Roxie helped me open an account and is very attentive to her clients needs. I felt super reassured when she told me she was always available by phone. Overall very impressed with the commodities they have as well. I've never seen a coin operator that deposits directly into your account. Pretty awesome and unique. This location also has a coffee machine that makes an array of espresso & fancy drinks that are quite exquisite. Best banking experience I've had thus far!
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April 2023 by Rami H.
I walked in some time last week to attempt to pickup a Credit Card from the branch that was already sent out in the mail since I was about to leave town for a trip. They've been as great as one can wish for. I've been with banks all my life became a member here this past month and I have to admit it's one of the best decisions I made. Alex has been amazing and extremely helpful he initially was helping me and was generous with his time. Roxy went above and beyond to make sure I get the best service possible. She expedited everything I needed and made sure I get what I came for. Hats off to her she's an amazing example of someone who makes you walk out knowing joining this credit union was an amazing decision.
