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January 2024 by Jed Behar
Great gym. Clean, plentiful equipment, etc..
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January 2024 by Sir
The cleanliness at LA Fitness is a major concern. The gym is often extremely dirty, and the cleaning crew's timing during peak hours, like attempting to clean a dusty ceiling fans at 5 pm over the cardio area without consideration for members, is frustrating.
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January 2024 by Michael Vander Kley
In early 2021, we were driving by the LA Fitness in Van Nuys and decided to sign up for a 3-year membership, even though we live in Chatsworth. We verified at the time that the Chatsworth location was still open, we were told yes and signed up, and it wasn’t cheap. Shortly after, we learned the Chatsworth location had actually closed and we were given wrong information, so I got in touch with someone who worked at the Woodland Hills location to cancel our memberships. As a compromise, she gave me access to the Woodland Hills location because it is relatively close to us. As it turned out, I rarely ever went to the Woodland Hills location anyway, primarily going to the Sherman Oaks and Devonshire locations. Because I appreciated the way this manager handled the situation (with class and integrity), we always planned on renewing this April and upgrading to include signature locations, as well as adding two additional memberships. Last week, just as we were about to sit down to dinner in the evening, we got a call from Sara, who claimed to be some kind of membership manager at the Woodland Hills location (she can’t even have the foresight to call during business hours). She told me if I ever wanted to go back, I would need to pay $10 every time I visit. I was baffled as to why this was happening now, as the front desk never had an issue, but more importantly, when a verbal agreement is made with a customer, it needs to be honored, whether you like it or not. She said, “that person had no right to do that and is no longer here anymore.” She also did not seem to be willing to understand the circumstances as to WHY this had occurred. The whole situation just felt dirty, gross and embarrassing. This is not a case of wanting special treatment or the money, it is the principle. What a petty way to do business and treat a customer, and when our contract is up, we will be joining Equinox. I am not sure of the psychology of some of the “managers” in this area who are on some kind of a strange power trip, but as a manager myself in the customer service industry, I would be mortified if a customer of mine was treated this way. I even resent that I have to take the time to write this, but do yourself a favor and stay far away from the LA Fitness locations in the valley. They simply don’t care and once they get you in the door, treat their customers horribly.And what makes the Woodland Hills location “signature” anyway? They (sometimes) have towels, that is it. But the pool/hot tub is always crowded and dirty, the Wi-Fi is horrendous, the weights are always disorganized, it is always overcrowded and the locker rooms are a mess. Sara should spend her time fixing the numerous issues with this location and stop wasting time harassing customers who want to give her their money and business. I would love to hear from a DM with their thoughts on this matter.
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January 2024 by Eric Sherman
A great environment a great place to workout and the staff is always amazing
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January 2024 by Rasam Hessami
Really dirty gym and not favorite at all. But there’s a girl working at the front desk, her name is Sara( always wears a mask ) super sweet and kind and she’s very knowledgeable. If you have any questions and concerns she can help you with. She is always NICE !
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January 2024 by Andrew Garinther
The salesman are incredibly pushy, and I was deliberately mislead when signing my contract. The salesman’s name was Gio- he gave me an inaccurate summary of my charges so that I ended up being charged extra for services I never received. The only reason this is 2 stars is that the manager gave me a small refund of the money that was stolen from me. Read your contract carefully
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January 2024 by Gary Ecdahl
This place really needs to fix their equipment and replace missing handles, ropes, and replace disgusting cracked pads that are a haven for germs
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December 2023 by SALJR KCD
Great gym to exercise
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December 2023 by Blog usa
Disgusting service, arrogant staff, they look at you as if you are “low class” and they are from royalty. and the other day in the evening in the women's locker room, there was no one there except me and some girl who sang loudly as if in an opera hall and screamed inappropriately and this lasted exactly an hour. In this department, some incidents constantly occur with inappropriate attacks from either staff or visitors. And there are always so many people that you have to wait in line for 40 minutes until the shower is free.
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December 2023 by Brown Business
Absolutely mentally deficient staff! I amFUULY convinced that this entire operation is tax heaven for a larger corporation and will be bankrupt soon! Otherwise they would take some time to train the staff in customer service and proper greeting of the guests! Next is the condition of this gym! Where is the LA Health department the place is never cleaned!
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December 2023 by Fariborz Mehrabani
It makes me laugh when you call this gym signature club. It is not clean. There are not enough handles and ropes. You have to waste your time looking for stuff you need for your workout. They do not care about their members. Do not waste your time and your money. There are better gyms out there.
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December 2023 by Faisal Patel
Signature Club with Sauna, pool, Jaccuzi, Basketball and Racquet Ball courts. Spacious and clean locker rooms. Friendly staff.
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December 2023 by Willie F.
Yet another LA fitness with either no heavy bag or has removed their heavy bag. Called to ask did they have heavy bags after going to Tarzana location and finding out they dont have any. The associate says they do. I show up and see the heavy bags all laying against the wall. I dont know why la fitness doesnt seem to care that people wanna hit the bags but it's really annoying to see so many places not have them or either have them out of service. Its not some complicated device its just a bag hanging!
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October 2023 by Harry
Terrible gym, $45 membership monthly for what? Most machines are broken, bathrooms never have paper towels, staff don’t do anything about it, worst gym in the valley
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September 2023 by Said Malikov
One of the best locations but employees need some more customer care training. The facility is pretty large and they have everything for amateur and pro level workouts. A bit too crowded but it is expected.
