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April 2024 by Robert S.
I was very disappointed and canceled my service. I had made an appointment and after 30 minutes of nothing I asked. The guy was short and said it would be 1.5 hrs for an oil change. I told him you didn't say anything when I checked in. He said I didn't ask, then added they never do oil change in under 1 hour. FYI
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April 2024 by Dusty F.
Had to attach plates on my new car. Walked into the service department office and the fellow at the desk was really busy. He politely asked me to wait a minute and when he returned was extremely accommodating. He could have easily dismissed me but instead found the right tool, asked me to bring the car to the front door so that he could easily respond to phone calls at the desk, and efficiently attached my plates. He kept up a nice conversation as he went about his task. A good ambassador for the business. Overall, I was extremely impressed and thankful and will definitely return.
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March 2024 by Jason P.
Friendly and helpful! Not sure if it was Manny, Moe, or Jack. Grateful for the neighborhood repair shop. They replaced a battery and saved me a lot of headaches.
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March 2024 by Akhtamov A.
very expensive and very slow work no care they charged me 200$ for one punctured balloon I don't recommend going here
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March 2024 by Frank
Had a new set of tires put on, that took almost 3 hours. I was told between 60-90 minutes. I would not have minded waiting the hours, if they would have been clear at the beginning. I would have made other arrangements to get my things done that day, but I assumed it was only going to take the 60-90 minutes they originally told me. They didn't even take my car into the garage for the first 60 minutes.The work was done well, as expected. I don't have a problem with the quality of work. It was just the expected time that was the issue.
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March 2024 by Daniel Csolak
Excellent service! Got me back on the road in no time, and was incredibly transparent with issues, fixes and so helpful with suggestions for work outside of their realm. Great team and great experience!
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March 2024 by jorge moreno
The service advisors were very helpful. They did a great job on my car.
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February 2024 by Yauna Kamerin
The Woodland Hills Pep Boys Auto on Fallbrook Avenue service went over and beyond my expectations I actually called this location about three times and spoke to the representative Luis to get an estimate on something very simple an oil change he was knowledgeable professional and did not get annoyed with my questions or how many times I called. The service on my car done by Moses was very accurate they also did a courtesy report of some repairs that I needed I was not expecting this level of service while checking out I female representative Lolli answered all of my concerns about the extra cost and repairs my vehicle needed and their level of importance. The cost of everything was very reasonable and fair. Before leaving this Woodland Hills Pep Boys location I had an issue with my cars dashboard being in the red and needed to be reset a different mechanic Joe stopped what he was doing to help me he got into my car and make sure that my car no longer had that red indicator light on the dashboard. Overall my experience at the Woodland Hills Pep Boys location was outstanding I will most definitely recommend family and friends come to this location.
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February 2024 by Dae Howerton
I always receive great service ar PepBoys on fall brook. Loli was extremely nice and helped me choose the right oil. She also gave me advice on things to look out for. Everything was clean. I sat while I got my services done, enjoyed the music and they were really fast. They’re my go to place for car maintenance. And they always offer coupons. So I save a ton of money.
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February 2024 by Karem M
Great service
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February 2024 by Andrey Deev
expensive !!!
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February 2024 by Ricardo Krawiec
Great service
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February 2024 by L T.
Price is lower than dealers or dedicated tire shops but just make sure you take whatever estimated time to complete your vehicles service and double it.
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February 2024 by Bunichi Nagakawa
Prompt and to the point.
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January 2024 by M S
Slow, dishonest service.Made appointment to install new tires. Showed up on time. Learned that "appointment" at PepBoys means "2-3 hour wait". That is despite no line, one customer in the office, at least 3 technicians, and mostly empty service bays.Besides tire installation, the work order included $40 in parts for four TPMS service kits (those cost about $2 each) plus $4 labor to install them.I left to run errands for 2 hours, came back to find the vehicle on the lift with wheels taken off and no one nearby. Work began as soon as PepBoys staff noticed me.It took about 40 minutes to replace 4 tires. I drove the vehicle back home, looked at the tires, noticed that broken valve cap was put back on (see picture). I expected to see brand new valve caps because they come with TPMS service kits. Further inspection revealed that no one touched TPMS -- the stem nuts (also included in TPMS service kits) were covered in a uniform layer of dirt.(Pro tip for dishonest car mechanics: wipe the dirt off the stems, it makes them look like they had been worked on).Called the shop. The shop said "technician said that they installed TPMS kits today, but did not remember if they installed them on my wheels). By the way, at most 20 minutes passed since the installation, and at most 3 vehicles were serviced in the last 3 hours. What a short memory.The shop then offered a refund, for which I had to drive back. In the end, I was refunded $40, but they still kept $4 for the labor to install those TPMS. I thought about calling again, but driving back was not worth it, plus seeing embarrassed people in the office was well worth $4.I am seriously concerned about the well-being of people at that location, they keep forgetting things all the time.Also, new tires were over-inflated by ~10psi. Someone must have forgotten the right pressure value on their way from the computer to the car.PepBoys review bot -- no need for a boilerplate response.
