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April 2024 by M X.
Yes!! Clouds parting, the sun shining through, and having room for Jello couldn't describe the happiness in finding this place. AND their prices are about 10-15% less than Bev Mo... and about 20-30% less expensive than specialty wine & spirit shops across the board. Don't get me wrong, those places have a spot to. Especially if you need something really over the top, special, limited edition type stuff. But after this experience a total wine, I think Total Wine might be able to find what you're looking for regardless. April 2024... I must have found the right, cosmic timing of experienced staff, well organization, and discovering a new line of beverages all at the same time. I was in the area, and decided to pop in to do some price comparing, and information gathering. Service: the staff is on point. All of them! The first guy who helped me was really quick and showing me where the line of liqueurs I wanted was. He was also very knowledgeable in some of the items. It looks like him and another coworker were restocking at the time. And they knew exactly what each of the items I mentioned tasted like, where it originates from, what it compares to, etc. And these are some pretty unique Amari aka Italian Bitter Aperitivo. The next gentleman was also restocking at the time, and narrowed down the exact aisle and Bay of some of the items I was trying to find. One quick check on his cell phone device, any pinpointed exactly where six of six bottles of liqueur were. He was also really good at pointing out some of the different types of vodka my roommate was interested in. He was great, and he stayed with us the whole time to make sure all of our questions were answered. Really nice guy. Then another guy came over, believe it was the manager, who helped even further. He was able to tell me that a couple items had been discontinued, but that one or two bottles remained at other locations. This particular fellow also mentioned that it might be something they would order for me if needed. Right there I knew I was being treated like royalty, even though I don't deserve it. Lol. But it just showed how much care and attention they spend with each customer, and how much they make you feel like they are doing their best to take care of all of your needs. On the way out, I ran into yet another gentleman who hadn't heard of one particular liqueur I was interested in, but promised he would do some research to try to learn more about it. If that doesn't say enough about how knowledgeable, experienced, and helpful the staff are, I don't know what else to tell you. Five star service the whole way! You know what else I like? At the checkout, they asked me if I wanted a printed coupon with discounts or not. Love the fact that they're doing their best efforts to stay as green as possible. Parking: a breeze. You have about an hour and a half I think of free parking in the Topanga Village structure. There's also some spaces directly east of Total Wine behind the store. Of course I will be back! It just blew me away that these guys show up to work everyday, put their heart and soul into helping customers, and they do it all with a smile.
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March 2024 by Stuart Morrell
Nice open layout. Plenty of what we were looking for.
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March 2024 by Cas Litt
The people there seem to have a stick up their rear ends whenever I go in there shopping. The people who act like liquor connoisseurs hover all over me acting really smug in the Woodland Hills store. It’s really quite nauseating. What do I have to come in dressed in a Versace suit to not be treated like a second class citizen? The service makes you feel like you’re a criminal.I had to wait for him to open the cabinet and bring it out to me like I was going to take something. And they were all gathered in the front talking and acting like I was invisible or something when I asked for access. And this self absorbed blonde girl giving out samples was giving me a weird vibe like I was supposed to be impressed or something by her presence. Very irritating. Going to Mission Liquors from now on where you’re treated equally.
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February 2024 by Sera Blanck
5 stars for customer service!!! I had an issue during a special event. I contacted their customer service department and they did everything to make things right. Thank you Brian Hickson, Daniel, and Norka, you’re awesome!!! I can’t thank you enough.
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February 2024 by Monique Gandon
I would like to say how GREAT Norka and Dante are at this store. Customer service seems to be a thing of the past, and when someone steps up and does the right thing, I’m a customer for life. Norka helped me resolve an issue and so often do we come online to complain and not praise great service! I will be a repeat customer for life, thank you Norka and Dante
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February 2024 by danger d
They have a great selection of beers.
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January 2024 by Chris Suenos
Paid for curbside, but ended up getting my own items. Parking is free for 90 mins. I prefer stand-alone stores instead of the mall type.
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January 2024 by Jhon Ch m
Excellent, very good service and if they have great bad tequila
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December 2023 by Natalie K.
So I see I won't be the first or only dissatisfied customer to this store and to name Norka, a manager, believe it or not, as the source of my complaint! Had purchased a product last weekend that was defective. Asked a gentleman employee as I entered if I could return it & he said yes, just use register 1 when leaving so a manager can help. I proceeded to get my purchases & headed to register 1. Explained to Norka that I was returning the product and also purchasing more stuff. She barely acknowledged me or what I said. Rang up all my stuff & was waiting for me to pay. I had to ask "aren't you going to do the return or store credit?" She rudely said "no" do this first. So I paid. Then she asked me about opening the defective product to which I said yes, I opened it, how else would I know it's defective? She then took forever to process & said a credit would go on my card, I went to tap my ApplePay and it she said it's declined, is that the card you used to pay? I literally didn't remember because I was with relatives visiting & thought maybe they used their card? I asked for store credit, Norka said NO, I said "this is incredibly frustrating. I shop here a lot and spent a lot of money here. Can I get store credit?" She again very rudely said NO! She handed me back the receipt to the item but not the item I was trying to return! Like she was going to just send me on my way with nothing. I asked her to hand me back the item and asked her what the policy was for the return & she said 45 days so I figured I'd ask my relatives & see whose card it was. I got to the car and started rethinking this, looked at my receipt from before and we had spent about $140 total $100 was paid in CASH!! Why in the world would she not refund a $15 item or give store credit based on paying the $40 on a card? I am incredibly disappointed and angry at this situation. Total Wine, you need to do better, especially when hiring management! Norka needs some disciplinary action and customer service training. I'll drive all the way to the Northridge location IF I decide time still give you my business.
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December 2023 by Jeff T.
First time at this west valley location. Nice store, friendly helpful staff, good selection. Parking can be bit of a chore as it's in a structure. We parked on the second floor and took the elevator down to the entrance.
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December 2023 by Stephen Braverman
Here is my experience today. As you walk around the store, you will see by six mixed bottles and get a better price at checkout. Here is their scam. The wine you buy will not be part of the deal. Maybe half will qualify but, they will not work with you. I probably will still shop their. I just want the buying public to be aware of this scam that they are getting away with. After calling the store and spoke with Gustavo, his attitude was not going to work with you so go away. Asked for presidents name, he did not know a name. Gave me corporate number. This is a useless individual.S. Braverman
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December 2023 by Anthony Z.
The two staff members I encountered were extremely rude. I will never give this business a single penny.
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December 2023 by Kiley P.
Customer service is absolutely terrible. A bigger lady with glasses and black hair was our cashier and she was absolutely rude. Definitely will not be back to this location!
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December 2023 by Sara R.
This is such an amazing place... it's like Disneyland for alcoholic beverages. They carry such an immense variety of wine, spirits, and beer from all over the world. If you're looking for it, they probably have it. The people who work here are always super helpful and friendly. They carry tons of other items too, like accessories and cute gifts. You can also order curbside pickup through their website. There is plenty of parking available (90 minutes free). The store is always clean, stocked, and organized. If you're in the area, definitely go check it out!
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December 2023 by Ruth Rubio
If I could give this place Zero stars I would. No one ever asked my sister & I if we needed help finding anything. Which we did but gave up when we didn't find those items. When we were in line to check out it took long to begin with. I was charged before my sister by Norka.I asked her if they validated and she hesitantly said yes But never asked for my ticket. She wasn't friendly at all to me and it seemed like me being there bothered her for some weird reason. She was nice to my sister which was odd? She validated her ticket without an issue. When I asked her AGAIN if she could validate mine she took it & "validated it" but lo and behold when I go to pay for the parking it wasn't validated. Not only did she lie about validating my parking ticket, I was also charged wrong on an item by $5. I didn't look at my receipt until getting home but at this point there is no point to even call the establishment. Not only was she rude for no apparent reason, she over charged me and because of her not validating my ticket I also had to pay an extra on the parking. I won't be coming here again no matter how convenient it might've been, it wasn't worth it to deal with Norka, her unwelcoming behavior and no help what so ever. I might even reconsider going to any Total Wines after this uncalled for behavior.
