-
February 2024 by Tannaz Laghaee
I love David, Nathan, and Brendan were amazing, worked hard on Saturday , Give them raises!!!!
-
February 2024 by Kathy Gorka
So helpful!
-
February 2024 by Danielle R
Friendly staff, fast service
-
January 2024 by Sheryl Simon
Johnny at ups 4003 was unbelievably helpful in my return of a camping cot which I could not get everything back into boxHe took it out if my car and made a new box so it could be returned properlyThank you for having Johnny as an employee at this store near me
-
December 2023 by Cheryl Cotton
Best UPS store in the area hands down!! I love absolutely love doing business at this location. I have a UPS store walking distance from my house. But, I prefer to do business here. I go in two to three times a week, sometimes more, and I can honestly say, the customer service is "consistently" amazing! The staff is extremely friendly and helpful. Shout out to Alexander, Johnnie, and David for always going above and beyond to help me out with my printing and shipping needs. I'm sorry I don't know everyone's name, but the entire staff is great. Thank you guys for your patience, always greeting me with a smile, and making me feel special. YOU GUYS ROCK!!
-
December 2023 by Issac
guy with the weird haircut is psycho. thought he was just some guy with a mental disability, but apparently he’s the manager. saw him just straight up mocking a lady for no reason when she asked if she could ship something. felt so bad for her.
-
October 2023 by Booth Ramsay
Tried to drop a package off in the morning when they opened at 8am (open time listed as 8am). Waited 10 min and nobody showed up to open the store. Left and went to another location.
-
October 2023 by Katherine Coles
Awesome friendly staff work here. Really makes you want to come back! Usually running errands at these stores is a chore but these guys made my day with their cool vibes.
-
June 2023 by Ramia L.
I went to drop off my package, I walked into the store very happy ready to get business handled! I stood in line when a man who "doesn't work here" was behind the counter I guess fixing the computer. This man told the worker he had a customer when the UPS worker proceeded to say "they can wait" out loud where I hear him. The computer guy and I both were shock! How rude of him to act like my time isn't valuable. All he needed to say was I will be right with you when I am done with this. Instead he said it again "they can wait, I am working on something else". He then points and tells me to get in line which I was in line just not two steps back where he wanted me to be. He then rudely comes up and finally helps me and makes so many smart comments. Not one thank you for waiting or anything! This man ruined me whole positive attitude for the day!
-
May 2023 by kay gulapa
AMAZING STAFF AND GREAT CUSTOMER SERVICE THANK U!!!
-
April 2023 by Leila S.
A++++ service! I had the pleasure of meeting Alexander at the Ventura Blvd location. He was extremely helpful and knowledgeable. He made my transaction a breeze!!! Alexander is just the type of person you'd love to help you at a store. Thank you for all your help!
-
December 2022 by Nikhil Patel
Highly misleading timelines combined with poor customer service. I needed a package to arrive by a certain day, was offered ground service and was told it will get there. Receipt also shows that. It was delivered late. When I went back and complained about this staff argued back. They insisted it is not guaranteed and I was told. The person who sold me the service was standing there and said ground was not guaranteed. I said you should have told me when I shipped it and he said it’s been like this for 3 years, as if I am supposed to know this! They then went on to say they are just a franchised location, and I don’t know how that matters to the customer.No apologies for missing the delivery date, arguing with customer and selling misleading services- this sums up this location’s service.
-
November 2022 by Winn H.
I visited the UPS Store to mail out a package, and I had already sealed and attached stamps. Checking the package and whether I had the appropriate amount of stamps was easy. Although there were two parties ahead of me and the staff member was tied up, another staff member quickly came out to assist me. A+ experience, and I was in and out within a few minutes!
-
November 2022 by Heidi J.
I specifically drive a little further to come to this UPS store. Alexander is always very professional and helpful with all my shipping needs. Thank you for always helping me and making the shipping process seamless!
-
November 2022 by Lena K.
I just came to this location for the first time. I was in the area and our local store does not open for another hour. Alexander helped me. I had a bunch of Amazon returns. He was so patient, helpful, answered my questions, helped me pack my stuff and just overall looks like he loves his job. Thank you Alexander for your help and I might just be switching stores!
