-
April 2024 by Alanah Maguire
Eli provided excellent service to me and my family. He was very professional and knowledgeable, we recommend him!
-
March 2024 by N Klink
Careful all women, male employee makes very rude and inappropriate comments. He is a danger. Suggest that you do business with another company.
-
March 2024 by Catalina
Wild and disgusting to make women feel unsafe when you’re locksmiths.
-
March 2024 by Andrew Kavros
Fantastic same-day service from Eli at West Coast Locksmith. Very knowledgeable and professional, would 100% recommend.
-
March 2024 by Anthony Armstrong
Daniel was Professional very nice Curtis very good work and it was done quickly
-
March 2024 by Alex Ye
Saved my day for sure and was really quick and professional
-
March 2024 by Anna A.
Daniel came to my home to open a lockbox that had been damaged during the rain. Called me "baby" several times, tried to inquire as to my relationship status, made jokes about how he now "knew where I lived" and that he was so professional he could break into large safes. Very unprofessional and inappropriate behavior. I basically paid $300 to be harassed/feel unsafe.
-
March 2024 by Twyla S.
BEWARE of EXTREME price hiking, inflated/false invoicing, & high pressure tactics! I do not typically write reviews, but seeming as management will not call me back I am writing this here for others to beware of. My new apartment has a front door handle that auto locks (see pictures). When leaving this morning the door closed behind me before I realized I forgot to grab my keys. Please note this is a simple auto lock lever handle. It was not the deadbolt or complicated system. Now locked out of my apartment with only my phone I search for an emergency locksmith as my building management wasn't available for another 2 hours. I called West Coast Locksmith at 7:14am, locksmith arrived by 7:54am. The locksmith assessed the type of lock and says he needs to grab a "special" tool from his car as it's a commercial lever handle, so he does, comes back up and slides the tool under the door to grab the lever (note: my door handle from the inside just needs to be pulled down and it pops open). While ALREADY in the process he says "This is going to cost $350 now" which left me understandably baffled. I ask why is the cost so high to essentially pull the lever down to which he CLAIMS the tool is "one time use tool" that breaks and the tool (as stated by him) costs $200+. LOL. I google the tool & it averages $30-$40; the most expensive one I could find was $62. ALSO it is NOT a one time tool. The only part of it that *might* get damaged during use is the wire/cable, which you can buy a replacement of for $4 (see pictures for ref). So there is no need for me to pay for a the tool itself, IF ANYTHING, maybe a replacement wire which again is ONLY $4. By the way- he couldn't seem to do latch on the handle & gave up after 2 minutes. And alas the tool was also NOT broken as he predicted it would be. The wire was thinned a little, but again you can buy a replacement wire for $4. He instead then tries WD40 and jimmy's the lock which within 1 minute works and we're in. Why he didn't start with the WD40 and jimmying the lock as a first option? I have no clue. Probably to charge me for the "$200 tool that can only be used once" lol. ALL IN ALL - No damage. No lock replacement. Only 5 minutes total of labor. Which is all great... EXCEPT FOR THE FACT OF THE RIDICULOUS UPCHARGE of $350. To which I was very vocal about asking to speak to management before paying, however he pressured me, refusing to leave until payment was made while also insisting he needs me to hurry up so he can "get on with his day and needs to leave asap". He makes me Zelle him (to an LLC not the same name as the company) the full $350 and said to take it up with management after so he can leave. Already stressed due to the circumstances, I was also going to be late to work so I gave in and paid and agreed to contact management after he had left. I have called and each time they have "passed the message to management", yet I have not received any contact back still. This is infuriating and feels like I was taken advantage of. Being a young woman alone in this situation with a man didn't help. BEWARE of their EXTREME price hiking and pressure tactics and false/vague invoicing untrue to the labor performed. Also note that it's practically impossible to get in touch with management. Perhaps it was just this specific employee that runs a racket, however seeming as no word back from management still, it feels it may be the company in its entirety. Ridiculous.
-
March 2024 by Scott Griffin
Daniel was very professional and fast. He was on time and efficient.
-
March 2024 by Si Jung Oh
They charge me $400 for replace the ignition. and they gave me 2 keys last time i got ir for $240! plus the technitian left the Hood of my Car open in the middle of the street while he went to get the parts. NoGoodService!!
-
March 2024 by Ramona Gonzalez
Daniel was very friendly and helpful. Took no time to help solve our problem. Highly recommend.
-
March 2024 by Josiah C
Jacob was awesome! Quick and easy
-
March 2024 by Ayiesha Parham
Daniel was quick, pleasant and fair. Highly recommend!
-
March 2024 by Zach Ament
Jacob was great!
-
March 2024 by Ana Mateo
Daniel, was amazing. Very helpful and kind. I would definitely call for the services again and would refer to friends and family.
