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August 2023 by Addison B.
Good service and great quality products either online or at the warehouse. Everyone I dealt with were helpful and knowledgeable. Definitely will keep returning.
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January 2023 by Rick Westfall
Dan Gamez is the final say at Baileys outdoor. We had a stop work situation with a faulty chain. We immediately went to Baileys and provided pictures and waited 4 hours for a response.After speaking to Riley, Cynthia and Dan Gamez, Dan Gamez laughed and hung up not one time but twice. I have bought products and saws for years from Baileys. Amazing safety means nothing to them, especially Dan Gamez who told me he was as high as Baileys went. Well if he is they are doomed!Terrible response to customer service would be an understatement.
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December 2022 by Chad M.
Great customer service from beginning to end everything I ordered I received a tracking number and arrived on time
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June 2022 by Peter Blake
Lots of tree equipment! I visit California every now and then, and live in Tennessee. I buy all my tree equipment from Bailey‘s.
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April 2022 by gambit carroll
The worst customer service I have ever experienced!!!! they make it so hard for you to get them their business. They simply do not care. We waited over an hour and a 1/2 To be served with nobody else in line! they were unbelievably rude.!!!!
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February 2022 by john s.
Came here to buy some work jeans and suspenders great price very with my purchase will return
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December 2021 by Juan Pena
Great an helpful staff large selection of tools
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June 2021 by Trace Grubbs
Nice and clean place.
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May 2021 by Terrance Cruz II
Reliable service for decades
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March 2021 by Michael Spencer
They were closed up like a clam. Phone query went unanswered way too long. Used to be a great shop. Now: store closed. No counter business. Can't buy in person. No catalog. Drove from Redding for nothing.
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January 2021 by Curtis Ford
Excellent service and quality equipment, parts and supplies. My go to place for chainsaws and related equipment.
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October 2020 by Cole Stevens
I purchased a Morbark M12r and stump grinder from Baileys from them in 2017. Based in WA state. Baileys employed only a single person to handle all maintenance calls, service, repairs, ect for all of WA and oregon and even some of Northern Cali. Any time I needed repairs, which was quite often actually with this brand new equipment, it was like pulling teeth getting anything done. Many times I was forced to do it myself, call morbark in MI directly and order parts or locate parts or find all information and then bring everything to Doug their mechanic so he could try and fix it. He was down for a few months as of this year, due to a work injury to his back. He was on light duty and phone duty for questions sometimes.Recently though, we had a major issue with our chipper. We have an issue that needs to be looked at and when I called in I was told Doug has been since let go and was told that there is now no one to service WA. I was then told that I would receive a call back with options for service on my chipper. Nothing. No solution Call back. No solution. Nothing. Call back and told same. Nothing again. Call back told they'd speak with Jim again. Nothing again.I've had so many issues over the years with my chipper. Topped with the inability to have a solid service team here locally in WA I've had to take it up to get looked at by WTD. I will never buy equipment from baileys again.
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October 2020 by Clem Kilminster
Was on hold for 20 minutes, they dont accept customer service calls, and they certainly have no clue what theyre selling. Go elsewhere.
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June 2020 by matt scally
This is the place for all of your outdoor power equipment needs. For example I just purchased a six pack of Woodland Pro Synthetic 2-cycle engine oil mix, ( 12.8 ounce bottles ) for the bargain price of only $29.99 what a great deal!
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April 2020 by Carly Schrantz
Bailey's never ceases to amaze me. I placed an order back in 2019 and had the bare minimum information and their representative, Chris R., still managed to find the original order for me. With that, we went through each item and re-ordered the majority. Chris sent a Sales quote within minutes and when I called back I was lucky enough to get him AGAIN on the phone where we placed the order and given a time frame for the delivery. Truly great customer service in addition to their solid products. Thanks again, Chris!!
