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February 2023 by Amagda P.
When I walked in to the branch, the Branch Manager was assisting a customer but still took the time to acknowledge and welcome in the customers walking in. I went to a teller to ask for assistance and she was extremely helpful and courteous. She referred me to a banker for further assistance. After waiting for about 5 minutes, Mr. Calderon, the branch manager, let me know that the teller had briefed him on my questions and he would be able to help me. Mr. Calderon answered all my questions, provided the services that I needed, and asked that I contact him if I needed further assistance. I was very impressed with this branch's attentiveness, professionalism, and courtesy.
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February 2023 by Jackie L.
Highly recommend this branch (and I don't recommend a lot of branches). Very good customer service, specifically Casey and Danny. Will write more late when I have more time.
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July 2020 by Amar C.
Horrible service. Bank doesn't close till 4 and they turned me down while I was waiting in the burning heat for 10 min.
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December 2019 by Javier L.
after waiting 1 hour to see a customer rep. i noticed the tellers were empty, no customer waiting online, I went and ask this lady*anabel Davis for a manager on site, she said she is the assistant manager, I ask her if she can help with the customer service line wich at this point was 5 people waiting, she said to me that if I wanted to be attended first to make an appointment, I never said I wanted to go first, all I asked was for help with the customer help line wich at this point was getting long and the wait for everybody was about 45 minutes.Anabel Davis has a little attitude problem and should not talk to customers like she is doing us a favor by being there. if she doesn't want to get up and help out she should find better excuses and not blame the customers that keep this place in business.i have video of my experience but I don't know how to upload it.
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May 2019 by Cindy G.
This is a great bank. I started a small business 3 years ago and they have been super helpful. They are very friendly and caring and know me by name. Whenever there is a problem they work diligently to correct it. I highly recommend banking here.
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March 2019 by Jj L.
Terrible experience here. I highly recommend banking anywhere else. This bank cannot add, read, count, or cash checks. Even the manager, Daniel Calderon, was not able to help us. We have had four issues with this bank in the only two times we have been there: - The bank teller thought the check was made out to a different person because she could not read. She insisted that it was a "C" and not an "O." Talk about atrocious. I can only assume that this bank employs tellers who have not graduated from Kindergarten and should ask for Kindergarten diplomas when applying to be a teller. - The bank teller refused to count the withdrawal by hand. We had to count the money in front of her and do her job for her. This is unacceptable. We expect tellers to do their jobs. If you cannot read or count, you should not be a bank teller. - The bank refused to cash a check. We even went to the manager but he said that it was "their policy." A bank should cash a check. It is unacceptable. - When I went last year, they added two checks incorrectly. Again, it is common elementary school curriculum to learn basic adding. There is no doubt in my mind now as to why Bank of America is consistently ranked as one of the worst companies of all-time. When you cannot even add, count, or cash, you are better getting out of the banking business. I have serious concerns about the future of Bank of America if they insist on employing such illiterate people.
